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Thun, H.-P.: ¬Der Informationsdienst der Öffentlichen Bibliothek (1971)
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Allan, A.: Library malpractice suit : could it happen to you? (1976)
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- American libraries. 7(1976) Sept., S.489
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Horn, R.: Why they don't ask questions (1974)
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- Reference quarterly. 14(1974), Spring, S.225-233
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Materialien zum Informationsdienst I : Informationsfragen aus der Stadtbibliothek Duisburg (1972)
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Norman, O.G.: ¬The reference interview : an annotated bibliography (1979)
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- Reference services review. 7(1979) no.1, S.71-77
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Standards for public libraries (1977)
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Whittaker, K.: Towards a theory for reference and information service (1977)
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- Journal of librarianship. 9(1977), S.49-63
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Boucher, V.: Nonverbal communication and the library reference interview (1976)
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Swope, M.J.; Katzer, J.: Why don't they ask questions? (1972)
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Cheney, F.N.: Guidelines for reviewing reference books (1971)
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Coleman, K.; Dickinson, P.: Drafting a reference collection policy (1977)
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- College and research libraries. 38(1977), S.227-233
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Harrelson, L.E.: Large libraries and information desks (1974)
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- College and research libraries. 25(1974), S.21-27
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Peck, T.P.: Ladsirlac, Sinto, Herties and all that (1974)
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- Special libraries. 65(1974), S.196-200
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Süberkrüb, H.: Informieren im Verbund : Konzept für die Organisation eines bundesweiten Informationssystems (1972)
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- BuB. 24(1972), S.69-71
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¬The librarian and reference service (1977)
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Brown, C.: Einsteigen ins Geschäft : Wirtschaftsauskünfte einer amerikanischen public library (1972)
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Galvin, T.J.: Case studies and case method (1970)
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Gelfand, M.A.: New York Metropolitan reference and research library agency (METRO) (1977)
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Grogan, D.: Practical reference work (1979)
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- 144 S