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Dare, G.A.; Bakewell, K.G.B.: ¬The managers's guide to getting the answers (1983)
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Grüner, M.: Markt und Staat in der Fachinformation : welche Rolle werden sie in Zukunft spielen? (1985)
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Dervin, B.; Nilan, M.: Information needs and uses (1986)
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Jahoda, G.; Braunagel, J.S.: ¬The librarian and reference queries : a systematic approach (1980)
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Bunch, A.: Community information services : their origin, scope and development (1982)
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Sieburth, J.F.: Online search services in the academic library : planning, management, and operation (1988)
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