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Kent, E.L.: ¬The search interview (1984)
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- Online searching: the basics, settings & management. Ed.: J.H. Lee
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Everett, J.H.: Independent information professionals and the question of malpractice liabiblity (1989)
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Information brokers and reference services (1989)
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- Reference librarian; no.22
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Papendieck, A.: Organisation des Auskunftsdienstes in öffentlichen Bibliotheken (1982)
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- Series
- Lehrbriefe Auskunftsdienst; 1) (Dbi-Materialien; 22
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Stevens, N.D.: ¬The importance of the verb in the reference question (1988)
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- Reference librarian. 1988, no.22, S.241-244
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Nawe, J.: How significant is nonverbal communication in the reference interview? : An overview (1989)
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- Maktaba. 11(1989), no.1, S.19-22