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Nawe, J.: How significant is nonverbal communication in the reference interview? : An overview (1989)
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- Abstract
- Considers the part played by nonverbal communication in a librarian's ability to develop expertise in the librarian-user interface of a reference work interview. Special attention is directed to gestures and facial expressions.
- Source
- Maktaba. 11(1989), no.1, S.19-22
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- a
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Papendieck, A.: Organisation des Auskunftsdienstes in öffentlichen Bibliotheken (1982)
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- Series
- Lehrbriefe Auskunftsdienst; 1) (Dbi-Materialien; 22
-
Stevens, N.D.: ¬The importance of the verb in the reference question (1988)
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- Source
- Reference librarian. 1988, no.22, S.241-244
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- a
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Information brokers and reference services (1989)
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- Series
- Reference librarian; no.22
-
Kuhlthau, C.C.: Developing a model of the library search process : cognitive and affective aspects (1988)
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Adams, M.S.; Judd, B.: Evaluating reference librarians : using goal analysis as a first step (1984)
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Gers, R.; Seward, L.J.: Improving reference performance : results of a statewide study (1985)
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Hernon, P.; McClure, C.R.: Library reference service : an unrecognized crisis - a symposium (1987)
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Murfin, M.E.; Gugelchuk, G.M.: Development and testing of a reference transaction assessment instrument (1987)
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Somerville, A.N.: ¬The pre-search reference interview : a step by step guide (1982)
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Penhale, S.J.; Taylor, N.: Integrating end-user searching into a bibliographic instruction program (1986)
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Mellon, C.: Library anxiety : a grounded theory and its development (1986)
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Smith, N.M.; Nelson, V.C.: Burnout: a survey of academic reference librarians (1983)
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Paterson, E.R.: Health information services for lay people : a review of the literature with recommendations (1986)
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Bonta, B.; Kallin, S.: CD-ROM implementation : a reference staff takes charge (1989)
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Surprenant, T.T.; Perry-Holmes, C.: ¬The reference librarian of the future : a scenario (1985)
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Bouazza, A.: Information user studies (1989)
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Derr, R.L.: ¬A conceptual analysis of information need (1983)
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- Abstract
- The necessary and sufficient conditions for saying that X has a need for certain information are identified. It is concluded that an information need is a condition in which certain information contributes to the achievement of a genuine or legitimate information purpose. Information need is a relationship which obtains between information and information purpose; it is not a psychological state. Implications for research and practice are drawn from the conceptual analysis
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Bunge, C.A.: Potential and reality at the reference desk : reflections on a "return on the field" (1986)
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- Source
- Reference and information services: a reader for today
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- a
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Smith, N.M.; Birch, N.E.; Marchant, M.P.: Stress, distress, and burnout : a survey of public reference librarians (1986)
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- Reference and information services: a reader for today
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