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Huthloff, C.-R.: Online-Informationsvermittlung und Auskunft (1987)
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- Zur Internationalität wissenschaftlicher Bibliotheken: 76. Deutscher Bibliothekartag in Oldenburg 1986. Hrsg.: Y.A. Haase u.a
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Papendieck, A.: Organisation des Auskunftsdienstes in öffentlichen Bibliotheken (1982)
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- Lehrbriefe Auskunftsdienst; 1) (Dbi-Materialien; 22
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Lokale Auskunftsstellen : Typologie (1988)
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Information brokers and reference services (1989)
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- Reference librarian; no.22
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Holler, U.: ¬Die Organisation der Informationsarbeit bei der Stadtbibliothek Duisburg (1984)
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Fligge, J.: ¬Die Bibliotheken, Mittler im technischen Wandel (1985)
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Devant, R.: ¬Der Informationsdienst in den Öffentlichen Bibliotheken der Bundesrepublik Deutschland : Entwicklung und Stand (1986)
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Fielitz, J.: Zur Geschichte des Auskunftsdienstes an wissenschaftlichen Bibliotheken in Deutschland (1982)
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Loosen, D.: Suchstrategien im bibliothekarischen Informationsdienst : Definitionen und Probleme sowie Entwicklung allgemeiner und beispielhafter Handlungsweisen (1988)
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Nagl, M.: ¬Die Bibliothek als kulturelles Dienstleistungszentrum (1988)
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Ruppert, E.: Grundlagen des Auskunftsdienstes in Stadtbibliotheken (1985)
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Naeve, E.: Informationsdienst in Öffentlichen Bibliotheken Dänemarks (1985)
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Lewe, B.: Auskunftsdienst in Öffentlichen Bibliotheken (1984)
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Vogel, D.: ¬Die Informationsgesellschaft von morgen : Herausforderung für den Staat (1986)
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Strauch, D.: Qualifikation - Faktor für bedarfsorientierte Informationsdienste (1986)
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Sierck, H.: Informationsvermittlung an nordrhein-westfälischen Universitäten : Struktur und Organisation, Analyse bestehender Informationsvermittlungsstellen und Überlegungen zu einem künftigen Informationsmanagement (1989)
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Dost, C.: ¬Der Informationsdienst im System der Stadtbibliotheken Duisburg und Köln : eine vergleichende Untersuchung der Konzeptionen und der Informationsbestände (1985)
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Stevens, N.D.: ¬The importance of the verb in the reference question (1988)
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- Reference librarian. 1988, no.22, S.241-244
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Nawe, J.: How significant is nonverbal communication in the reference interview? : An overview (1989)
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- Maktaba. 11(1989), no.1, S.19-22
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Schmidt, R.: ¬Der Modellversuch Informationsvermittlung : Erwartungen, Ergebnisse, Erfahrungen (1988)
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