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Information brokers and reference services (1989) 0.03

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Series: Reference librarian; no.22

Lenk, K.: Technikunterstützte Informationssysteme zur Information über die öffentliche Verwaltung (1989) 0.03

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Abstract: Well known shortcomings of information needed by citizens in dealing with public authorities and public services led to a research project on 'Transparency of Public Administration'. Several fields were identified where information technology could be used for providing new forms of citizen information. Advantage was taken of earlier experiences from some European countries while working out appropriate new concepts.

Stover, M.; Grassian, E.: Toward an automated reference information system : Inmagic and the UCLA ready-reference information files (1989) 0.03
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Abstract

The reference information files at several UCLA libraries were merged and prepared for conversion to machine-readable form under a Council on Library Resources grant. The database structure was conceived using the following factors: data elements, field indexes, syndetic structure, and the possible future sharing of files with the Los Angeles Public Library. Information was entered into a microcomputer using Inmagic, a sophisticated text management system that includes among its features Boolean searching, extensice indexing capabilities, and variable length fields. Future implementation of Infofile will depend on funding, but may include translation into ORION, the UCLA online catalog

Papendieck, A.: Organisation des Auskunftsdienstes in öffentlichen Bibliotheken (1982) 0.02

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Series: Lehrbriefe Auskunftsdienst; 1) (Dbi-Materialien; 22

Stevens, N.D.: ¬The importance of the verb in the reference question (1988) 0.02

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Source: Reference librarian. 1988, no.22, S.241-244

Nawe, J.: How significant is nonverbal communication in the reference interview? : An overview (1989) 0.02

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Source: Maktaba. 11(1989), no.1, S.19-22

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