Search (37 results, page 1 of 2)

  • × theme_ss:"Informationsdienstleistungen"
  • × year_i:[1980 TO 1990}
  1. Stevens, N.D.: ¬The importance of the verb in the reference question (1988) 0.03 
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    Abstract
    The development of excellent reference skills is an art, and requires skill. Knowledge of how reference works are organised and work is of utmost importance. The librarian is also required to appreciate and understand user needs. It is necesary to solicit the real uestion, which often is not the one asked.
    Source
    Reference librarian. 1988, no.22, S.241-244
  2. Nawe, J.: How significant is nonverbal communication in the reference interview? : An overview (1989) 0.03 
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    Abstract
    Considers the part played by nonverbal communication in a librarian's ability to develop expertise in the librarian-user interface of a reference work interview. Special attention is directed to gestures and facial expressions.
    Source
    Maktaba. 11(1989), no.1, S.19-22
  3. Christ, P.: Vom Verwaltungsroboter zum 'Medium'? : der 'offene Computer' in Böblingen (1989) 0.03 
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    Abstract
    In 1988 a pilot project was carried out in Baden Würtemberg to make people more familiar with the new technology. In Böblingen public library readers could reserve for an hour a room containing a television screen and laser printer, to help them to learn about construction and use of media. Similar facilities were available in Friedrichshafen and Heidelberg. There was no restriction on target groups. User training is important; the main problem is software selection. Textual aids were provided. The more advanced readers can do programming exercises in a special programming language.
  4. Information brokers and reference services (1989) 0.01 
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    Series
    Reference librarian; no.22
  5. Dare, G.A.; Bakewell, K.G.B.: ¬The managers's guide to getting the answers (1983) 0.01 
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    Abstract
    How to use published and other sources of information to solve daily operational problems
  6. Levinson, R.W.: Information and referral networks : doorways to human services (1988) 0.01 
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  7. Dowd, R.C.: I want to find out how to freebase cocaine or yet another unobtrusive test of reference performance (1989) 0.01 
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  8. Kloeden, E. von: Beraten will gelernt sein (1989) 0.01 
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    Abstract
    Account of the enquiries addressed to a beginner at the central information desk of Oldenburg University library. The desk is placed were it is easily disturbed, especially by the telephone. For the more complex enquiries the librarian needs to question the user in order to formulate a specific query for searching. Librarians must choose whether to indicate the reference tools to the user or to find the information themselves. Hindrances are queues, lack of confidence in users, inexacteness of request.
  9. Papendieck, A.: Organisation des Auskunftsdienstes in öffentlichen Bibliotheken (1982) 0.01 
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    Series
    Lehrbriefe Auskunftsdienst; 1) (Dbi-Materialien; 22
  10. Smith, D.E.: Reference expert systems : humanizing depersonalized service (1989) 0.01 
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    Abstract
    The delivery of library reference service can be practically supplemented through the appropriate incorporation and use of software tools commonly reffered to an expert system. The level of support such systems can affort the reference service organisation is dependent on the degree of complexity characteristic of the rule-based programming techniques used to develop a particular system and the size of its knowledge data base. Since most expert systems are designed to simulate the process of problem-solving practiced by an expert in a given field, an expert system designed to fully emulate library reference work must have the potential to respond to a wide subject range of questions with varying degrees of response adequacy. Describes a microcomputer-based reference expert-type system.
  11. Durrance, J.C.: Information needs : old song, new tune (1989) 0.01 
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    Abstract
    The challenge facing the library profession is not only to learn how to identify information needs, but also to create new services and reshape existing service delivery patterns around them. Provides a brief examination of the literature of information needs and information seeking behaviour. Examines problems arising from meeting information needs in an electronic age, and describes a few societal changes that directly affect the way libraries attempt to meet information needs. Emphasises that the challenge of the 1990s is to design research that will help librarians and the information systems with which they work to anticipate a wide range of information needs.
  12. Travis, I.L.: Knowledge-based systems in information work : a view of the future (1989) 0.01 
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    Abstract
    Knowledge-based systems are part of a new generation of interrelated technologies that have the potential to expand greatly both the ways in which information is conveyed and the tools available to information workers and users for finding, evaluating, analysing, and assimilating it. These technologies can provide expanded asistance to users in such areas as reference and refferal, public access catalogue use, and end- user data base searching. KBS offers exciting possibilities; however, as yet they are only possibilities for libraries. Both further research and considerable financial resources will be required to realise the benefits of KBSs in information work.
  13. Godlewsky, S.G.: ¬A survey of reference services in art libraries. (1989) 0.01 
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    Abstract
    Reports a survey conducted by questionnaire which was sent to a group of art libraries representing museum, academic, special and public libraries, the aim of which was to gather on the institutional organisation of reference service in an effort to analyse levels of service provided. Results indicate that large urban public libraries have taken the lead in providing art reference service basics to their users, but museums, on the other hand, seem lacking in a number of areas.
  14. Reference services today : from interview to burnout (1987) 0.01 
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  15. Micco, M.; Smith, I.: Designing a workstation for information seekers (1989) 0.01 
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    Abstract
    Reports on research into the use of new technologies in providing more sophisticated delivery systems where the services of skilled reference librarians are not available. Describes a workstation equipped with a CD-ROM jukebox of reference books and vocabulary control tools on laser discs with keyword access. The user interface will include an expert system to guide users in selecting the types of material and in developing the best search strategy by mapping the terms selected by the users to contolled vocabularies. Searches will be narrowed or broadened as appropriate. The system will also be designed to connect to a full service integrated library network enabling the user to access the on-line card catalogue, check circulation and perform interlibrary loans.
  16. Koenig, M.E.D.: ¬The information controllability explosion (1982) 0.01 
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    Abstract
    Information handling technology is an explosive growth area. Librarians need not run faster just to keep up with the information explosion any more, but must now run faster to keep up with the information controllability explosion. If they don't, their place in the information-handling world will be usurped by others who do realise what a growth area it is
  17. Bailey, C.W.: ¬The Index Expert System : a knowledge-based system to assist users in index selection (1989) 0.01 
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  18. Bourne, C.P.; Robinson, J.: Education and training for computer based reference services : review of training efforts to date (1980) 0.01 
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  19. Purcell, R.: Computers and reference service (1989) 0.01 
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    Abstract
    Reviews the applications of computerised systems to reference work.
  20. Parrott, R.: Simulation of the reference process : Part 2: REFSIM, an implementation with expert and ICAI modes (1989) 0.01 
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    Abstract
    Exploring the advantages of a simulation (rather than expert systems) approach to designing a system to relieve reference desk overload. REFSIM can simulate a reference librarian, a teacher of reference librarians and a client, singly or in combination. It has an expert system consultation mode and several Intelligent Computer-Assisted Instruction (ICAI) modes. The components and architecture of REFSIM are described. Details, including a sample transaction, are given for the expert system mode, wich is to be used for consultation by library clients. An overview is supplied for 2 ICAI modes, wich can be used to instruct clients or train reference librarians.

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