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Preuss, V.: User-centered counseling in online retrieval : practise and training (1983)
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-
Auster, E.; Lawton, S.B.: Search interview techniques and information gain as antecedents of user satisfaction with online bibliographic retrieval (1984)
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Klugmann, S.: Online information retrieval interface with traditional reference services (1986)
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-
Information brokers and reference services (1989)
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- Series
- Reference librarian; no.22
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Oberhauser, O.: ¬Das Auskunftsinterview im Kontext des Online Information Retrieval : ein Überblick aus bibliothekarischer Sicht (1987)
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- Abstract
- Nicht nur das traditionelle bibliothekarische Auskunftsinterview, sondern auch die Befragung bzw. Beratung, die im Zusammenhang mit der bibliothekarischen Dienstleistung des Online Information Retrieval zwischen Rechercheur und Endbenutzer abläuft, ist in der Literatur vielfach praxisbezogener, aber auch theoretischer Abhandlungen. Der gesamte Interviewprozeß läßt sich in 4 Phasen gliedern, deren zweite, das der Recherche vorausgehende 'Presearch-Interview' im engeren Sinn, für das Gelingen der Online-Suche besonders wichtig ist. Die dabei inhaltlich und formal wesentlichen Aspekte können in Form praktischer Gebrauchsanweisungen aufgelistet werden. Weiter sind Interview-Stil und -Verhalten von Bedeutung; auftretende Kommunikationsbarrieren können durch Einsatz nichtverbaler Kommunikationstechniken und einfühlsames Beraterverhalten überwunden werden. Eine neue Variante des Auskunftsinterviews ist das sog. 'Presearch-Counseling', das bei der Beratung von Bibliotheksbenutzern, die endbenutzergerechte Online-Retrievalsysteme verwenden, erforderlich sind
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Derr, R.L.: Information seeking expressions of users (1984)
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- Abstract
- Five types of information seeking expressions of users are identified by an analysis of a sample of such expressions and of analogous expressions in another social context. The treatment of these expressions in the literature of information retrieval is reviewed. two recommendations are offered: (1) information specialists should call questions 'questions,' requests 'requests,' statements 'statements,' commands 'commands,' and truncated expressions 'truncated expressions,' and (2) both the search interview and the search itself should focus upon user questions
-
Papendieck, A.: Organisation des Auskunftsdienstes in öffentlichen Bibliotheken (1982)
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- Series
- Lehrbriefe Auskunftsdienst; 1) (Dbi-Materialien; 22
-
Stevens, N.D.: ¬The importance of the verb in the reference question (1988)
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- Source
- Reference librarian. 1988, no.22, S.241-244
-
Nawe, J.: How significant is nonverbal communication in the reference interview? : An overview (1989)
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- Source
- Maktaba. 11(1989), no.1, S.19-22
