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Kuhlthau, C.C.: Longitudinal case studies of the information search process of users in libraries (1988) 0.08

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Source: Library and information science research. 10(1988) no.3, S.257-304

Information brokers and reference services (1989) 0.03

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Series: Reference librarian; no.22

Papendieck, A.: Organisation des Auskunftsdienstes in öffentlichen Bibliotheken (1982) 0.02

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Series: Lehrbriefe Auskunftsdienst; 1) (Dbi-Materialien; 22

Stevens, N.D.: ¬The importance of the verb in the reference question (1988) 0.02

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Source: Reference librarian. 1988, no.22, S.241-244

Nawe, J.: How significant is nonverbal communication in the reference interview? : An overview (1989) 0.02

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Source: Maktaba. 11(1989), no.1, S.19-22

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