Search (749 results, page 38 of 38)

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Abstract

Reports the experiences of 77 library students (MLIS), at the Graduate School of Library and Information SCience, Western Ontario University, who visited a library of their choice and asked a question of personal interest. When asked if they qould return to the same librarian with another question, only 59,7% expressed willingness. Both willingness to return and overall satisfaction were significantly related to the librarian's behaviour and quality of the reference answer. Detailed accounts of visits yielded contrasting lists of 'most helpful' and 'least helpful' features. 4 themes were identified: the lack of clues by which professional librarians could be identified; the choice of 55% of staff to accept the initial question at face value and not conduct a reference interview; search failure following unmonitored referrals; and the omission of follow up questions in two thirds of the transactions. Suggests remedies and notes that no differences were found between academic libraries and public libraries

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Abstract

Predicts that, as electronic reference services continue to broaden in scope and complex requests are negotiated by remote users via electronic mail, the e-mail reference interview will become commonplace. The difficulties of conducting e-mail reference interviews have been noted in the literature, but resaerch in this area is lacking. Reports results of a 3 phased project at the College of Library and Information Services (CLIS), Maryland University, to study the process. Discusses differences between e-mail reference interviews and those conducted using other media; presents a taxonomy of approaches to e-amil reference interviews; proposes the use of a systematic approach, and describes a model e-mail reference interview. Results suggest that reference interviews can be conducted via e-amil for some complex questions. However, further testing is required by experienced intermediaries working under the pressures of client deadlines and institutional constraints

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Abstract

Discusses the nature of reference work and the role of reference librarians in digital libraries where many users serve themselves by means of the Bath ISI Data Service (BIDS) and other free-at-point-of-use information services which emulate the Bath service (MIDAS, EDINA). Considers how the concept of the 'reference desk' can be defined where points of presence for both users and librarians are distributed. Reports results of research, undertaken in Edinburgh, Scotland, to explore these issues in the context of the enhanced regional communications available through EaStMAN (Edinburgh and Stirling Metropolitan Area Network). The project involved the BIOSIS Abstracts service hosted by the EDINA consortium and linked 3 university libraries (Edinburgh University, Heriot-Watt University and Napier University). Investigated the experiences of users and the work patterns of librarians and related these to the design rationale of a prototype WWW based network reference consultation support system. Focused on types of user problems end expert responses across various media and genres of interaction. The pilot service is schedules to start in Autumn 1997 and a future report of its use is planned

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Content

Enthält die Beiträge: MOORE, A.D.: Reference librarianship: 'It was the best of times, it was ...'; SHERRER, J.: Thriving in changing times: competencies for today's reference librarians; KONG, L.M.: Academic reference librarians: under the microscope; KELLER, S.G.: The secret power of community connections; VAUGHN, S.: One librarian's journey into a cyberspace career; DAWSON, A. u. K. de la PENA McCOOK: Trends affecting the roles of reference librarians; RETTIG, J.: Future reference - 'Sired by a hurricane, dam'd by an earthquake'; HINOJOSA, S.: Re-thinking reference - a true change?; JOLIVET, L.C. u. E.C. KNOWLES: Rethinking the eurocentric library workplace: a multi-faceted process; BERGER, C.: Reference service: a thing of the past?; SUTTON, S.A.: Future service models and the convergence of functions: the reference librarian as technician, author and consultant; STRONG, G.E.: Toward a vitual future; RATCLIFFE, F.W.: The Follett Report: a blueprint for library / information provision in British universities; BEVIS, M.D.: ERIC on CD-ROM and RIE: a comparison of search results and user satisfaction

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Abstract

As the nature of information becomes increasingly complex, academic librarians might wish to use critical thinking and media literacy approaches in bibliographic instruction. However, librarians have at the same time to guard against influencing a patron's choice of reference tools because such influence may reflect a bias on the part of the librarian. Presents a case study which compares reprint articles in the Canadian newspaper The Globe and Mail with their originals taken from the New York Times. Findings show that these reprints all undergo reduction and that those dealing with controversial issues experience significantly greater cuts than articles dealing with subjects such as lifestyle and business, thus affecting readers' perception of the presented issues. This case study indicates the responsibility of the academic librarian to warn patrons about the limitations of what may appear to be unimpaechable reference tools and to integrate news media literacy and critical thinking skills into active reference work

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Abstract

In order to assess the extent of the integration of library instruction into the higher education curriculum in the USA, a search was made of 29 discipline-specific pedagogical journals in the ERIC database for descriptions or mentions of library resources and personnel. Of the 13,016 articles in the 29 journals, only 53 citations included some form of the word library in the ERIC record. A more in-depth study of 13 selected titles from the list was undertaken to identify articles discussing or relating to library instruction, research skills, or assignments. Results show that few articles discuss the importance of reviewing the literature, teaching the major information tools of their field, critically evaluating the published literature, or of building upon skills learned in core courses. References to bibliograhic instruction and the impact librarians can have on student research are scattered and sketchy. The study provides little evidence of the integration of the library and library instruction into the curriculum

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Abstract

Reports results of an evaluation of 2 expert systems designed for use in library reference services: ReferenceExpert (RE), developed by Houston University; and SourceFinder (SF), developed by Illinois University at Urbana-Champaign. The test group consisted of 60 graduate students at the initial stage of an intermediate level reference course. The evaluation involved test questions already used in an earlier study (College and research libraries 52(1991) no.5, S.454-465). Results indicated that: there was no significant difference between RE and SF students in the confidence they expressed regarding understanding of their test questions; no significant correlation was found between confidence in understanding the question and success in selecting appropriate sources; only 1/5 of the students agreed that the system they used could be considered 'intelligent'; the majority did not consider the system they used to be 'competent'; almost half agreed that the subject categories provided by the menus were too broad; a little more than half wer not satisfied with the information sources selected by their system; significantly more RE users than SF users agreed that they found the menu interface useful; and a keyword search capability was the feature most often mentioned as a needed system enhancement. Overall results indicated that current expert systems for the selection of reference sources cannot perform as well as experienced subject oriented reference librarians