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  • × theme_ss:"Informationsdienstleistungen"
  • × year_i:[1990 TO 2000}
  1. Curle, D.: There's no value if it's not relevant : Online information pricing will make sense when online products do (1998) 0.00 
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    Abstract
    While online pricing models are being consolidated, inconsistencies and restrictions in contracts leave buyers doubting whether they are choosing the best product. analyses current forces of change: competitive pressures, buyer's access to information and targeted products. Explains how Outsell Inc.'s taxonomy of pricing terms identifies the elements of pricing plans for any given product and a structure for making comparisons. Outlines what vendors do to tailor content and interface to market segments and what buyers must do to secure services and pricing that are acceptable
  2. Owen, T.: Success at the enquiry desk : Successful enquiry answering - every time (1998) 0.00 
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    Abstract
    An essential desk-book aiming to help the information professional to become self-sufficient in answering enquiries. Step by step, it guides the reader through all the stages of research, from finding out what the enquirer really wants, to providing a polished, value-added answer, including: Techniques for getting started - Tips for efficient search strategies - How much information to select - How to meet deadlines every time - How to choose between printed and electronic sources - What to do when the anser is nowhere to be found
  3. Bobp, M.E.; Kratzert, M.; Richey, D.: ¬The emergence of systemwide electronic access to information sources : the experience of two California State University libraries (1993) 0.00 
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    Abstract
    Early in 1992, the Chancellor's Office of the California State University, Division of Library Affairs, offered several online systems at very low costs to its constituency. This decision was based on at least a year of extensive research and negotiations on the part of the Chancellor's Office with producers of various products. The idea was to purchase systemwide subscriptions at educational discounts with the long-range goal of encouraging individual institutions to cancel some of their CD-ROM products and thus save money. The first year of this project was to serve as a trial period with low rates, which presumably would increase should the project be successful and adopted. Electronic information systems installes were LEXIS/NEXIS, Carl Uncover and FirstSearch. Simultaneously, several electronic offerings were made available through Internet. This paper describes the experiences of two of the CSU campuses: California State Universities, Fullerton and San Bernadino. Discussion will cover the integration of these products into existing services, the positive and negative effects of these new systems on public service, and the overall impact of the new technology on reference librarians and support staff
  4. Kleiner, J.P.: ¬The electronic library : the hub of the future's information networks (1993) 0.00 
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    Abstract
    This paper explores the trend toward centralization of library services resulting from the impact of technology and economic conditions on today's research institutions. It contends that earlier predictions indicating library services would become more decentralized due to automation have not held true. Instead, as remote access to libraries and electronic databases become more popular, it appears to be the users who are increasingly decentralized rather than the collections and services. The growing trend toward centralization is reflected in the growing consolidation of science and technology departmental libraries into either one central sci/tech library or the integration of departmental collections into the main library collection. Economic factors, organizational patterns, and library users have also contributed to the increased use of the centralization model. The merging of services and library functions are also discussed. A possible scenario for future library organization is provided
  5. Meghabghab, G.V.; Meghabghab, D.B.: INN: an intelligent negotiating neural network for information systems : a design model (1994) 0.00 
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    Abstract
    Research on the use of online catalogues reveals that information retrieval by subject is the most common form, but the least successful. Most problems are attributed to users' search terms, which are either to broad or too specific. Presents an Intelligent Negotiating Neural Network (INN) design model for solving this aspect of online catalogues. The network is designed to act as as electronic information specialist capable of learning to negotiate a user's query and translate it into a true, well formulate statement prior to accessing an online catalogue. The network's architecture includes 4 dimensions: conceptual graphs for queries, inheritance and recognition, knowledge base, and modules. This architecture corresponds to four elements of the traditional query negotiation interview performed by information specialists. These are: query/concept; types of sources/answer-providing tools; types of literature; and time frame. 3 different sessions of the user interface are presented: negotiation of a broadly stae query; negotiation of a norrowly stae query; and negotiation of a query for which concepts are nonexistent in the knowledge base
  6. Arnold, S.E.: New media marketing : using consumer online services and the Internet to sell (1994) 0.00 
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    Abstract
    Online information services can be used to sell a wide range of products and services. Overt advertisements like online classified aids and for-free information services that require the user to subscribe to a service have been widely available for decades. More sophisticated marketing has emerged and becoming more important. There are 3 basic online marketing tactics: the library model which features free information; the commercial model where information is offered without charge, but the user is expected to pay for vale-added services; the multimedia model where the freshness of the information service which may be offered free or with a fee lures users to a range of for-fee services. In future, marketing via online services will become increasingly important because the customers attracted to a product offering define themselves as a niche. Competitors may find it more difficult to identify the characteristics of the individuals making up this market segment
  7. Dewdney, P.; Ross, C.S.: Flying a light aircraft : reference service evaluation from a user's viewpoint (1994) 0.00 
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    Abstract
    Reports the experiences of 77 library students (MLIS), at the Graduate School of Library and Information SCience, Western Ontario University, who visited a library of their choice and asked a question of personal interest. When asked if they qould return to the same librarian with another question, only 59,7% expressed willingness. Both willingness to return and overall satisfaction were significantly related to the librarian's behaviour and quality of the reference answer. Detailed accounts of visits yielded contrasting lists of 'most helpful' and 'least helpful' features. 4 themes were identified: the lack of clues by which professional librarians could be identified; the choice of 55% of staff to accept the initial question at face value and not conduct a reference interview; search failure following unmonitored referrals; and the omission of follow up questions in two thirds of the transactions. Suggests remedies and notes that no differences were found between academic libraries and public libraries
  8. Ottaviani, J.S.: Archimedes : analysis of a HyperCard reference tool (1995) 0.00 
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    Abstract
    This article describes Archimedes, a set of HyperCard stacks running on a network in the Engineering Library at the University of Michigan. Archimedes works as a reference alternative for library users when a librarian is unavailable. This article discusses the design philosophy of the stacks and presents descriptive statistics and analysis of the first year of use by the public. The data demonstrate the ease of anonymously and unobtrusively monitoring system use, support the design philosophy of the multistack networked approach, and indicate that library users consult Archimedes for reference information. The data afford a seldom-seen glimpse of the information-searching process library users employ. By recording the sequence of steps they take when left to their own devices and noting where that search process ended, the data give some indication of what people want from a reference interview and when they think they have received it
  9. McClure, C.R.; Babcock, W.C.; Nelson, K.A.; Polly, J.; Kankus, S.R.: Connecting rural public libraries to the Internet : project GAIN - Global Access Information Network (1994) 0.00 
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    Abstract
    This paper is a summary of a final report that assessed the impact of providing Internet connectivity to rural public libraries. The purpose of the evaluation was to determine impacts on the librarians, libraries, local communities, and the larger Internet community as a results of Internet connectivity. The results of this study indicate that a number of important impacts and benefits resulted from the Internet connections, that such an approach is technological feasible, and that the librarians in the study were able to master the skills and competencies required. The paper describes critical success factors for public libraries connecting rural public libraries to the Internet
  10. Phillips, J.P.H.: Information services to science parks : the cooperative approach at Belasis Hall Technology Park (1995) 0.00 
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    Abstract
    Describes a project aimed at setting up a 1 stop scientific, technical and commerical information service for technical companies at Belasis Hall Technology Park, Cleveland, UK. The project accomplished this by: identifying the information needs of the existing and potential tenants; establishing how best to meet those needs (paying a special attention to the role of online information) and setting up a 1 year pilot project: disseminating the results of the project for replication elsewhere and making information provision an integral part of science park design; promoting information as a basis for problem solving and decision making; promoting close links with the users; determining which sources and methods of delivery are most relevant (patents, trade directories, market research reports, online searches); developing a charging policy for the service with a view to the service becoming self financing; increasing the partners' experience in resource sharing; developing a training needs analysis for both providers and users; developing performance indicators; and monitoring the service provided
  11. He, P.W.; Jacobson, T.E.: What are they doing with the Internet? : A study of user information seeking behaviors (1996) 0.00 
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    Abstract
    Reports results of a survey, conducted by the State University of New York and Albany Library, to investigate the effects of gender, college status and prior Internet experience on the use of Internet resources. The subjects were 96 randomly selected users using the library's Internet terminals during the first 2 months of 1995. The majority of users were found to share the following characteristics: male undergraduates affiliated with the social sciences; and novice users who have less than 6 months experience. Respondents felt strongly that the Internet is useful, and has been an important resource for their research and assignment. Users have high expectations of searching capabilities, while they feel neutral or disappointed with browsing. Results indicate that libraries should provide access to the Internet and suggest that libraries should take the lead in developing searchable indexes and making databases better organized for the ease and effectiveness of browsing
  12. Reference service expertise (1993) 0.00 
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    Content
    Enthält die Beiträge: STEVENS, N.: Anticipatory reference service: the way of the future?; McCRANK, L.J.: Reference expertise: paradigms, strategies and systems; WESTBROOK, L. u. S. DeDECKER: Supporting user needs and skills to minimize library anxiety: considerations for academic libraries; LaGUARDIA, C. u.a.: Learning to instruct on the job: team-teaching library skills; ROBERTSON, G.G.: Legal research and the democratic process; SLUTSKY, B.: Communicating science to the public: an address to non-science librarians; BUSH, C.B.: Finding education and training technology: a gap between ERIC and NTIS?; SLAVENS, T.P.: Sources of information for investors in the Commonwealth of Independent States (formerly: The Soviet Union); WOOD, W.: A librarian's guide to fee-based services; CHISHTI, S.H.: CD-ROM vs. online: a comparison of PsycLIT (CD-ROM) and PsycINFO (DIALOG); PILKINGTON, L.A.: A new reference resource: the interactive media center; D'ANGELO, E.: Developing a basic philosophy collection: for reference and research
  13. Holmes, S.F.: Reaching the whole community through the Internet (1998) 0.00 
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    Source
    Computers in libraries. 18(1998) no.4, S.51-55
  14. Weiss, S.C.: ¬The seamless, Web-based library : a meta site for the 21st century (1999) 0.00 
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    Abstract
    Taking a step beyond Meta search engines which require Web site evaluation skills and a knowledge of how to construct effective search statements, we encounter the concept of a seamless, Web-based library. These are electronic libraries created by information professionals, Meta sites for the 21st Century. Here is a place where average people with average Internet skills can find significant Web sites arranged under a hierarchy of subject categories. Having observed client behavior in a university library setting for a quarter of a century, it is apparent that the extent to which information is used has always been determined by content applicable to user needs, an easy-to-understand design, and high visibility. These same elements have determined the extent to which Internet Quick Reference (IQR), a seamless, Web-based library at cc.usu.edu/-stewei/hot.htm. has been used
  15. Reference and information services : an introduction (1995) 0.00 
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    Content
    Enthält die Kapitel: BOPP, R.E.: History and varieties of reference services; SUTTON, E.D. u. L.D. HOLT: The reference interview; DALRYMPLE, P.D.: Bibliographic control, organization of information, and search strategies; KLUEGEL, K.M.: Introduction to electronic reference services; KLUEGEL, K.M.: Trends in electronic reference services: opportunities and challenges; WILSON, L.A.: Instruction as a reference service; WOODARD, B.S.: Reference staff training and development; ALLEN, B.: Evaluation of reference services; KIBBEE, J.Z.: Organization and management of reference and information services; KING, D.N. u. R.E. RUBIN: A philosophy of service; SUTTON, E.D., F.J. JACOBSON u. L.E. HOLT: Reference services for specific populations; SMITH, L.C.: Selection and evaluation of reference sources; MILLER, S.: Directories; STENSTROM, P.F.: Almanacs, yearbooks, and handbooks; BOPP, R.E.: Biographical sources; FAIRCHILD, C.A.: Dictionaries; JACOBSON, F.F.: Encyclopedias; COBB, D.A.: Geographical sources; PENKA, C.B. u. M. LANDIS: Bibliographies and library catalogs; SMITH, L.C.: Indexes and abstracts; BEKIARES, S.E. u. M. MALLORY: Government documents and statistics sources;
    Footnote
    Rez. in: College and research libraries 57(1996) no.1, S.91-93 (R. Kieft); IfB 5(1997) H.1/2, S.24-26 (K. Schreiber); Electronic library 14(1996) no.5, S.471-472 (G. Matthews)
  16. Fidzani, B.T.: Information needs and information-seeking behaviour of graduate students at the University of Botswana (1998) 0.00 
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    Abstract
    This study was undertaken to determine the information-seeking behaviour and use of information resources by graduate students at the University of Botswana. The overall purpose of the study was to determine what their information requirements are and determine their awareness of library services available to them. The study collected empirical data on the information requirements of graduate students. Data were gathered from 144 students out of 223 part-time and full-time graduate students registered. Findings indicate that guidance in the use of library resources and services is necessary to help students meet some of their information requirements. The study found that: journals, library books and textbooks are the most popular sources of information for course work and research and that students need to be taught how to use available library resources and services. Based on these findings, it was recommended that a questionnaire on students' ability to use information resources be prepared and administered during registration to all masters students to establish their ability to use information resources. It was also recommended that a more aggressive information marketing strategy should be developed at both subject librarian and departmental level to create awareness among graduate students on the available

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