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Daves, L.; Longchamp, L.: Courtiers et consultants en information (1994)
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- Language
- f
- Source
- ARBIDO-R. 9(1994) H.1, S.22-24
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Meier, F.: Informationsverhalten in Social Media (2015)
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- Information - Wissenschaft und Praxis. 66(2015) H.1, S.22-28
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Daniel, F.; Maier, C.; Mayr, P.; Wirtz, H.-C.: ¬Die Kunden dort bedienen, wo sie sind : DigiAuskunft besteht Bewährungsprobe / Seit Anfang 2006 in Betrieb (2006)
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- 8. 7.2006 21:06:22
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Simon-Ritz, F.: Zur Einführung in den Themenschwerpunkt: Benutzerschulung als Informationsdienstleistung in wissenschaftlichen Bibliotheken (2005)
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- Date
- 22. 3.2008 13:29:47
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Leithold, F.-J.; Reifegerste, M.; Sühl-Strohmenger, W.: Vermittlung von Informations- und Medienkompetenz an der Universitätsbibliothek Freiburg im Breisgau : neue Entwicklungen (2005)
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- 22. 3.2008 13:30:54
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Innovationsforum 2003 : [Informationskompetenz] (2003)
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- 22. 2.2008 17:36:03
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Franke, F.; Schüller-Zwierlein, A.: ¬Das Informations- und Schulungsangebot der bayerischen Hochschulbibliotheken aus Sicht der Studierenden : Ergebnisse einer Umfrage der AG Informationskompetenz im Bibliotheksverbund Bayern (2008)
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- 22. 2.2008 13:25:09
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Franke, F.; Scholle, U.: "Neue Schulungen braucht das Land" : Ergebnisse von zwei Fortbildungsveranstaltungen des Hochschulbibliothekszentrums Nordrhein-Westfalen über die Vermittlung von Informationskompetenz durch DV-basierte Schulungsangebote (2003)
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- Abstract
- Wie müssen wir virtuelle Rundgänge und Online-Tutorials gestalten, damit sie ihre Zielgruppe auch wirklich erreichen? Worauf müssen wir bei einer guten Präsentation unseres OPACs achten? Was machen wir mit großen Schülergruppen? Diesen Fragen stellten sich insgesamt 22 Bibliothekarinnen und Bibliothekare in Münster und Köln während zweier Fortbildungsveranstaltungen des HBZ im Juni 2003. Ziel der jeweils zweitägigen Workshops, die in Zusammenarbeit mit der Adhoc-Arbeitsgruppe "Informationskompetenz" der AG der Universitätsbibliotheken im VBNW konzipiert wurden, waren Konzepte und erste Schritte zur Umsetzung von elektronischen Angeboten zur Vermittlung von Bibliotheksbzw. Informationskompetenz. Dem voraus ging die konstruktive Bewertung von bereits existierenden Materialien, die zum einen von den Teilnehmern aus ihren Bibliotheken mitgebracht wurden, zum anderen über Bibliotheks-Homepages abrufbar waren. Die Teilnehmer, die in ihren Bibliotheken bereits Benutzerschulungen konzipieren und durchführen, beschäftigten sich dabei in Gruppen u.a. mit den Themen - Virtuelle Rundgänge, - Online-Tutorials - Bibliothekseinführungen für Schüler und Erstsemester - Präsentationen von Online-Katalog und Methoden zur Literatursuche. Im Folgenden werden einige wesentliche und manchmal durchaus kontrovers diskutierte Ergebnisse und Thesen wiedergegeben, die sich aus der Arbeit der Teilnehmer ergeben haben. Sie erheben keinen Anspruch auf Ausgewogenheit oder Vollständigkeit, können aber als Anregungen und Diskussionsgrundlage für zukünftige Projekte dienen.
- Date
- 31.12.2003 18:22:26
-
Medienkompetenz : wie lehrt und lernt man Medienkompetenz? (2003)
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- Classification
- F 340
- Date
- 22. 3.2008 18:05:16
- KAB
- F 340
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Lux, C.; Sühl-Strohmenger, W.: Teaching Library in Deutschland : Vermittlung von Informationsund Medienkompetenz als Kernaufgabe für Öffentliche und Wissenschaftliche Bibliotheken (2004)
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- 22. 2.2008 14:17:00
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- BF F 433.10
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Albert, E.: Vpliv knjiznicarjevega vedenja na uspesnost referencne sluzbe v Slovenskih splosnoizobrazevalnih knjiznicah (1998)
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- Abstract
- The authors are students of librarianship in the faculty of philosophy at Ljubljana University, Slovenia. Users were asked to describe their library visits and summarise what was most helpful and least helpful about the service received. In the list of best practices, the most frequent feature was that the staff member really listened (58,9%). Other aspects of most helpful behaviour (e.g. using different body language, showing genuine interest, willingness to investigate further) occured in less than 40% of the interviews. 3 features of least helpful behaviour were listed in more than 30% of the cases; not asking the user anything about the question and making no effort to determine the specific need, not telling the user what he/she was doing, making no effort to determine whether the user had found the relevant information
- Date
- 22. 2.1999 19:29:43
-
Kunz, F.: ¬Die Auskunftserteilung in allgemeinbildenden Bibliotheken (1962)
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-
Daniel, F.: Präsentationssoftware 'infoThek' für elektronische Informationsmedien (1996)
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Daniel, F.: Präsentationssoftware 'infoThek' für elektronische Informationsmedien (1996)
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"Was für ein Service!" : Entwicklung und Sicherung der Auskunftsqualität von Bibliotheken (2007)
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- Classification
- BF F 436.60
- Date
- 22. 2.2008 14:05:48
- KAB
- BF F 436.60
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Daniel, F.: ¬Ein Lektoratsdienst fürs Internet ist sinnlos! (1998)
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Franke, F.: "Lernen lassen statt lehren" : Bibliothekseinführungen mit informationsdidaktischen Methoden an der Universitätsbibliothek Würzburg (2001)
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-
British librarianship and information work : 1986-1990 (1993)
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- Abstract
- "British Librarianship and Information Work 1986-1990" continues a series which has run for more than 60 years. It began, in 1928 as the annual "Year's Work in Librarianship", changed from 1951 to "Five Years' Work in Librarianship" and, with the volume for 1966-1970, took on its present title. The series has established itself as an important record of professional activity and thought, through its comprehensive reviews of most aspects of information and library work. It is valuable to those who wish to keep up to date professionally, noting current developments and trends. It will be equally useful for those researchers and students who in the future need to look back historically on the events and achivements of each quinquennium. This issue follows closely the contents and style of its immediate predecessor "British librarianship and information Work 1981-1985", being in two volumes, one covering general libraries and the library information profession, and the other being concerned with special libraries, materials and processes. All the topics in the previous volume are included, except for the chapter on Buildings and Equipment, the contents of which have been incorporated into other chapters. All the contributors were asked to describe the last five years' major events and publications in their fields, and, generally, to limit their contributions to about 7,500 words, with no restriction on the number of bibliographical references. All authors were requested to tackle their subjects thoroughly while conforming to their own personal and individual styles. No attempt has been made to impose an overall editorial style, or to avoid the duplication which results from writers covering specific, but inevitably overlapping, areas of interest. Cross references have not been inserted in the text from chapter to chapter, where duplication occurs, but a detailed subject index provides for readers wishing to approach the review with an interest in any specific area or topic. A separate list of acronyms and abbreviations appears in each volume, representing all such entries identified in both volumes.
- Footnote
- Rez. in: Journal of librarianship and information science. 25(1993) no.4, S.213-214 (F. Hendrix)
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Hirko, B.; Ross, M.B.: Virtual reference training : the complete guide to providing anytime anywhere answers (2004)
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- Footnote
- Rez. in: JASIST 56(2005) no.11, S.1238-1239 (D.A. Stirling): "Virtual reference services are becoming an important tool as librarians strive to stay current with patron's information demands. In 2001, the Washington State Library initiated the Statewide Virtual Reference Project (SVRP) to support electronic reference services throughout the state. An element of that project, termed "Anytime, Anywhere Answers," was designed to train librarians in the effective use of virtual reference services. The results of that project, including precautions and pitfalls, as well as the curriculum used in the project, are recounted in this book. The book begins with a short review of the Washington State experience with virtual reference training (VRT) and the means by which the guide can be used. The very first page begins with an example of a virtual reference session gone wrong and the authors set the tone for the remainder of the book, which decries the "Shazam! You're a virtual librarian" phenomenon. The second chapter provides a thorough overview of the Washington State SVRP, including planning elements, budgeting, convening of focus groups, and training development. Perhaps the most important information in this chapter is the identification of eight key skills, aptitudes, and knowledge critical in online environments: chat skills, online reference interview, internet searching, database searching, collaborative browsing, customizing scripts, methods for evaluating success, and coping with technical glitches. Building an the aforementioned eight key skills, Chapter Three of the book examines the "core competencies" needed for virtual reference. These 14 competencies are wide ranging and clearly demanding of the librarian training in VRT. In addition, the authors expound upon the eight key skills, aptitudes, and knowledge identified in Chapter Two. Constructivist learning, which has garnered controversy in recent years, was identified as the learning platform for Washington State's SVRP and is the subject of the book's fourth chapter. The authors explain why this learning Format was chosen-primarily because VRT developers felt that participants would learn better by reaching their own conclusions. In this case, constructivist learning involved virtual field trips, secret patron activities, and weekly chat meetings. The challenge of developing the SVRP is described in Chapter Five, with a focus an descriptions of in-person training, online training, and individual and collaborative learning. While earlier chapters discuss theory, practical issues involved in developing and maintaining a VRT program are the subject of Chapters Six through Nine. Important issues, such as curriculum development, training activities, online behavior, and post-program assessment, are examined in detail. Many of the issues examined in these chapters are those that information professionals are faced with an a regular basis. In discussing curriculum development, the authors describe the important questions that need to be asked, as well as important issues such as identifying and qualifying trainers and staff, course timing, determining curriculum efficacy, methods of training delivery, and methods of evaluation.
The real core of the SRVP, that is, the VRT training activities actually utilized by Washington State, are presented in Chapter Seven in roughly the same order as they took place in the course (train the trainer, orientation, chat practice, multitasking skills, virtual field trips, secret patron, transcript review, checking out the competition, policy and procedure review, sharing via a discussion list, and online meetings). Most interestingly, Chapter Eight deals with behavior, an issue rarely discussed in the context of librarianship, let alone providing reference services. As stated by the authors, "the most difficult aspect of digital reference service involves incorporating model reference interview techniques into an online transaction" (p. 74). The SVRP utilized an "online secret patron scenario" as a training tool that helped the student get the question straight, kept the customer informed, and provided the information required by the patron. The final chapter of the book reviews the important tasks of evaluation, modification, and follow-up. To that end, evaluative material is described and linked to Appendix A (assessment tools). In addition, evaluative tasks such as trainer debriefings and consultation with others participating in the SVRP are described. Finally, the chapter includes examples of unexpected consequences experienced in evaluating VRT services (from total inability to handle online transactions to poor marketing or branding of online services). Many useful appendices are included in this book. Appendix A provides examples of several assessment tools used during the "Anytime, Anywhere Answers" program. Appendix B consists of actual transcripts (edited) designed to illustrate good and bad virtual reference transactions. The transcripts illustrate transactions involving helping with homework, source citing, providing an opinion, suggesting print materials, and clarifying a question. This appendix should be required reading as it provides real-world examples of VRT in action. Appendix C is a copy of a VRT field trip questionnaire. The next appendix, like Appendix B, should be required reading as it includes an actual transcript from seven secret patron scenarios. A policies and procedures checklist is provided in Appendix E. Yet another critical source of information is presented in Appendix F, online meeting transcript. This transcript is the result of an online meeting conducted during a VRSP training class held in 2003. According to the authors, it is an example of the positive working relationship developed during a five-week learning course. The remaining appendices (G through 1) present information about support materials used in the VSRP, the VSRP budget, and trainer notes and tips. Clearly, VRT is a skill and resource that information professionals need to embrace, and this book does a fine job of outlining the essentials. It is apparent that the Washington State experience with VRT was a pioneering venture and is a model that other information professionals may seek to embrace, if not emulate, in developing their own VRT programs. However, this book is not a "complete guide" to VRT. There is too rapid development in virtual environments for any one to claim such an achievement. However, it is likely the most "complete" guide to the Washington State experience that will be published; therefore, this book should serve as a thorough and revelatory guide to VRT for several years to come."
-
Harnack, A. von: ¬Die Auskunftserteilung als bibliothekarische Aufgabe (1940)
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- Source
- Zentralblatt für Bibliothekswesen. 57(1940), S.16-22
