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  • × theme_ss:"Informationsdienstleistungen"
  1. Albert, E.: Vpliv knjiznicarjevega vedenja na uspesnost referencne sluzbe v Slovenskih splosnoizobrazevalnih knjiznicah (1998) 0.14 
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    Abstract
    The authors are students of librarianship in the faculty of philosophy at Ljubljana University, Slovenia. Users were asked to describe their library visits and summarise what was most helpful and least helpful about the service received. In the list of best practices, the most frequent feature was that the staff member really listened (58,9%). Other aspects of most helpful behaviour (e.g. using different body language, showing genuine interest, willingness to investigate further) occured in less than 40% of the interviews. 3 features of least helpful behaviour were listed in more than 30% of the cases; not asking the user anything about the question and making no effort to determine the specific need, not telling the user what he/she was doing, making no effort to determine whether the user had found the relevant information
    Date
    22. 2.1999 19:29:43
  2. ¬The future of information services (1995) 0.08 
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    Date
    1.12.1995 19:55:22
    Editor
    Steel, V. u. C.B. Welsh
  3. Pifalo, V.: ¬The impact of consumer health information provided by libraries : the Delaware experience (1997) 0.06 
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    Source
    Bulletin of the Medical Library Association. 85(1997) no.1, S.16-22
  4. Preuss, V.: User-centered counseling in online retrieval : practise and training (1983) 0.05 
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  5. Preuss, V.: Benutzerorientierte Informationsberatung (1984) 0.05 
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  6. Boucher, V.: Nonverbal communication and the library reference interview (1976) 0.05 
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  7. Plieninger, J.: Informationskompetenz online vermitteln : eTeaching für OPLs (2011) 0.05 
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    Date
    29. 5.2012 14:20:22
    Source
    ¬Die Kraft der digitalen Unordnung: 32. Arbeits- und Fortbildungstagung der ASpB e. V., Sektion 5 im Deutschen Bibliotheksverband, 22.-25. September 2009 in der Universität Karlsruhe. Hrsg: Jadwiga Warmbrunn u.a
  8. Kashyap, V.; Sheth, A.: Information brokering across heterogeneous digital data : a metadata-based approach (2000) 0.04 
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  9. Funk, R.; Jacquin, A.-V.: ¬Das BMFT-Projekt Fachinformation in Schulen (FiSCH) : eine Maßnahme zur Erhöhung des Informationsbewußtseins in der Bevölkerung (1987) 0.03 
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  10. Harnack, A. von: ¬Die Auskunftserteilung als bibliothekarische Aufgabe (1940) 0.03 
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    Source
    Zentralblatt für Bibliothekswesen. 57(1940), S.16-22
  11. Thun, H.-P.: "At your fingertip"? : Auskunfts- und Informationsdienst bei uns noch Entwicklungsland (1970) 0.03 
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    Source
    Bücherei und Bildung. 22(1970), S.63-71
  12. Jonzeck, M.: ¬Die Aktivierung, Verbesserung und Neuorientierung der Informationstätigkeit der allgemeinen öffentlichen Bibliotheken (1965) 0.03 
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    Source
    Bibliothekar. 19(1965), S.15-22
  13. Metz, A.: Community service : a bibliography (1996) 0.03 
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    Date
    17.10.1996 14:22:33
  14. Information brokers and reference services (1989) 0.03 
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    Series
    Reference librarian; no.22
  15. Ulrich, P.S.: Collaborative Digital Reference Service : Weltweites Projekt (2001) 0.03 
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    Date
    20. 4.2002 17:30:22
  16. Ghilardi, F.J.M.: ¬The information center of the future : the professional's role (1994) 0.03 
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    Date
    27.12.2015 18:22:38
  17. Tiefel, V.: ¬The gateway to information : the future of information access ... today (1993) 0.03 
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  18. Smith, P.J.; Tiefel, V.: ¬The information gateway : designing a front-end interface to enhance library instruction (1992) 0.03 
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  19. Millson-Martula, C.; Menon, V.: Customer expectations : concepts and reality for academic library services (1995) 0.03 
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  20. Coleman, V.: Tiered reference services : a survey (1998) 0.03 
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