-
Information brokers and reference services (1989)
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- Editor
- Katz, B. u. R. Kinder
- Series
- Reference librarian; no.22
-
Bostian, R.; Robbins, A.: Effective instruction for searching CD-ROM indexes (1990)
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- Date
- 21. 3.2008 13:22:03
-
Tague-Sutcliffe, J.: Measuring information : an information services perspective (1995)
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- Footnote
- Rez. in: Information processing and management. 32(1996) no.3, S.389-391 (P.B. Kantor); Journal of academic librarianship 22(1996) no.2, S.147 (T.A. Brooks); Medical reference services quarterly 15(1996) no.2, S.109-110 (C. Gluck); JASIS 47(1996) no.10, S.794-795 (R. Losee)
-
Daves, L.; Longchamp, L.: Courtiers et consultants en information (1994)
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- Source
- ARBIDO-R. 9(1994) H.1, S.22-24
-
Grover, R.; Carabell, J.: Toward better information service : diagnosing information needs (1995)
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- Abstract
- The authors view the task of meeting information needs from the perspective of the medical diagnosis procedures. A structured approach to finding the user's needs is described, an approach which is very similar in some respects to that used by health professionals. The steps involved are: establishing a comfortable relationship with the client; determining the context in which the information is to be used, determining the client's preferences, ascertaining the client's limitations, and the evaluation of the information provided
-
Hoffmann, R.: Mailinglisten für den bibliothekarischen Informationsdienst am Beispiel von RABE (2000)
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- Date
- 22. 2.2000 10:25:05
- Series
- Kölner Arbeitspapiere zur Bibliotheks- und Informationswissenschaft; Bd.22
-
Lamb, R.; King, J.L.; Kling, R.: Informational environments : organizational contexts of online information use (2003)
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- Date
- 5. 7.2006 18:43:22
-
Marcella, R.; Baxter, G.: Citizenship information and public libraries (1997)
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- Abstract
- In the context of a new government in the UK, and moves towards a Bill of Rights and freedom of information, discusses the nature and extent of need for citizemship information, pointing out its similarity to community information. Considers UK government policy, including the non-statutory Code of Practice on Access to Government Information introduced by the previous Conservative administration in 1994. Examines evidence of the need for citizenship information and the case for its provision by public libraries. The authors are engaged on a research project to investigate the citizenship information needs of the general public and implications for UK public libraries, funded by the British Library Research and Innovation Centre
-
Marcella, R.; Baxter, G.; Moore, N.: Theoretical and methodological approaches to the study of information need in the context of the impact of new information and communications technologies on the communication of parliamentary information (2002)
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- Abstract
- This paper discusses critically the theoretical and methodological background to an Economic and Social Research Council (ESRC) research project designed to investigate the impact of information and communications technologies (ICTs) on the communication of parliamentary and legislative information to the general public or citizen. It sets out the context of the study in terms of the changes in governance, resulting from devolution and, via a wide ranging literature review, describes the ways in which the authors' research approach has developed. The design of the project methodology, that of an interactive online interview executed via a roadshow, is also described.
-
Tedd, L.A.; Yeates, R.: ¬A personalized current awareness service for library and information services staff : an overview of the NewsAgent for Libraries project (1998)
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- Date
- 22. 2.1999 17:50:10
-
Atkinson, R.: ¬A rationale for the redesign of scholarly information exchange (2000)
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- Date
- 10. 9.2000 17:38:22
-
Albert, E.: Vpliv knjiznicarjevega vedenja na uspesnost referencne sluzbe v Slovenskih splosnoizobrazevalnih knjiznicah (1998)
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- Abstract
- The authors are students of librarianship in the faculty of philosophy at Ljubljana University, Slovenia. Users were asked to describe their library visits and summarise what was most helpful and least helpful about the service received. In the list of best practices, the most frequent feature was that the staff member really listened (58,9%). Other aspects of most helpful behaviour (e.g. using different body language, showing genuine interest, willingness to investigate further) occured in less than 40% of the interviews. 3 features of least helpful behaviour were listed in more than 30% of the cases; not asking the user anything about the question and making no effort to determine the specific need, not telling the user what he/she was doing, making no effort to determine whether the user had found the relevant information
- Date
- 22. 2.1999 19:29:43
-
Marcella, R.; Baxter, G.: ¬The citizenship information needs of the UK public : the quest for representativeness in methodological approach (1999)
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- Date
- 22. 3.2002 8:53:04
-
Schmolling, R.: Neue Kommunikationsformen mit den Bibliotheksbenutzern 2.0 der Universität : Integration von Bibliotheksinformationen und Schulungsangeboten in das Kursmanagementsystem Studip (2007)
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- Source
- Bibliotheksdienst. 41(2007) H.1, S.22-33
-
Innovationsforum 2003 : [Informationskompetenz] (2003)
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- Date
- 22. 2.2008 17:36:03
- Editor
- Fuhlrott, R.
-
Jaskolla, L.; Rugel, M.: Smart questions : steps towards an ontology of questions and answers (2014)
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- Date
- 9. 2.2017 19:22:59
- Source
- Philosophy, computing and information science. Eds.: R. Hagengruber u. U.V. Riss
-
Bernds, R.: Neuere Entwicklungen im Informationsdienst amerikanischer Bibliotheken : Analyse der Fachliteratur (1991)
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-
Fattahi, R.; Dokhtesmati, M.; Saberi, M.: ¬A survey of internet searching skills among intermediate school students : how librarians can help (2010)
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- Abstract
- The advent and development of the Internet has changed students' pattern of information seeking behaviors. That is also the case in Iran. The current research was carried out by interviewing with and observing of 20 intermediate girl students to assess their information seeking behavior on the web environment through a qualitative approach. Findings indicate an acceptable level of access to the Internet and vast use of web search engines by the girl students in Tehran. However, students' knowledge of the concept and how search engines work and also about the methods and tools of retrieving information from electronic sources other than the search engines is poor. The study also shows that, compared to the Internet, the role of libraries and librarians are gradually diminishing in fulfilling the students' information needs. Authors recommend that school librarians can provide different instructional and information literacy programs to help students improve their information seeking behavior and their knowledge of the Internet.
-
Harnack, A. von: ¬Die Auskunftserteilung als bibliothekarische Aufgabe (1940)
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- Source
- Zentralblatt für Bibliothekswesen. 57(1940), S.16-22
-
Thun, H.-P.: "At your fingertip"? : Auskunfts- und Informationsdienst bei uns noch Entwicklungsland (1970)
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- Source
- Bücherei und Bildung. 22(1970), S.63-71
