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  • × theme_ss:"Informationsdienstleistungen"
  1. Bürger, T.: Informationszentrum? Forschungsbibliothek? Dienstleister? : Zum Strukturwandel wissenschaftlicher Bibliotheken (2006) 0.08 
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    Date
    4. 3.2006 16:29:22
    Source
    "Geld ist rund und rollt weg, aber Bildung bleibt": 94. Deutscher Bibliothekartag in Düsseldorf 2006. Hrsg.: D. Lülfing u. I. Siebert
  2. Wagner, T.: Evaluation von Point-of-Information (POI)-Systemen : die Akzeptanz von Informationskiosken in Abhängigkeit von Informationsrelevanz und Informationsaufbereitung (1997) 0.08 
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    Date
    22. 2.1997 19:40:31
    Footnote
    Rez. in: nfd 49(1998) H.4, S. 203-204 (I. Gabel-Becker)
  3. Salvesen, G.: Is the library able to find the answer? (2005) 0.06 
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    Abstract
    To answer this question I need a theoretical discussion of the aspects that have implication on the quality of the reference service, and an empirical study of the service. By combining theories from the field of reference service, service, goods quality and service quality, I propose six factors related to the total quality of the reference service: The library, the servicescape, the librarian, the user and the answer. From these aspects I have in this paper chosen to focus on the librarian's ability to communicate with the user. The empirical study consists of an analysis of 20 dialogs conversations between user and librarian. The analysis has its theoretical and conceptual roots in Conversation Analysis or CA.
    Date
    22. 7.2009 10:54:45
  4. Moore, A.: As I sit studying : WWW-based reference services (1998) 0.06 
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    Date
    17. 7.1998 22:10:42
  5. Aghemo, A.: Anche l'arte ha sue regole : e possibile anche per il bibliotecario del servizio d'informazione fondare la sua attivita su un 'codice' certo? (1993) 0.05 
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    Date
    6. 4.1996 13:22:31
    Language
    i
  6. Aghemo, A.: Come valutare il servizio di informazione (1993) 0.05 
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    Date
    6. 4.1996 13:22:31
    Language
    i
  7. Aghemo, A.: Etica professionale e servizio di informazione (1993) 0.05 
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    Date
    6. 4.1996 13:22:31
    Language
    i
  8. Nicholas, D.; Huntington, P.; Jamali, H.R.; Rowlands, I.; Fieldhouse, M.: Student digital information-seeking behaviour in context (2009) 0.05 
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    Date
    23. 2.2009 17:22:41
  9. Bertram, J.: Informationen verzweifelt gesucht : Enterprise Search in österreichischen Großunternehmen (2011) 0.05 
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    Abstract
    Die Arbeit geht dem Status quo der unternehmensweiten Suche in österreichischen Großunternehmen nach und beleuchtet Faktoren, die darauf Einfluss haben. Aus der Analyse des Ist-Zustands wird der Bedarf an Enterprise-Search-Software abgeleitet und es werden Rahmenbedingungen für deren erfolgreiche Einführung skizziert. Die Untersuchung stützt sich auf eine im Jahr 2009 durchgeführte Onlinebefragung von 469 österreichischen Großunternehmen (Rücklauf 22 %) und daran anschließende Leitfadeninterviews mit zwölf Teilnehmern der Onlinebefragung. Der theoretische Teil verortet die Arbeit im Kontext des Informations- und Wissensmanagements. Der Fokus liegt auf dem Ansatz der Enterprise Search, ihrer Abgrenzung gegenüber der Suche im Internet und ihrem Leistungsspektrum. Im empirischen Teil wird zunächst aufgezeigt, wie die Unternehmen ihre Informationen organisieren und welche Probleme dabei auftreten. Es folgt eine Analyse des Status quo der Informati-onssuche im Unternehmen. Abschließend werden Bekanntheit und Einsatz von Enterprise-Search-Software in der Zielgruppe untersucht sowie für die Einführung dieser Software nötige Rahmenbedingungen benannt. Defizite machen die Befragten insbesondere im Hinblick auf die übergreifende Suche im Unternehmen und die Suche nach Kompetenzträgern aus. Hier werden Lücken im Wissensmanagement offenbar. 29 % der Respondenten der Onlinebefragung geben zu-dem an, dass es in ihren Unternehmen gelegentlich bis häufig zu Fehlentscheidungen infolge defizitärer Informationslagen kommt. Enterprise-Search-Software kommt in 17 % der Unternehmen, die sich an der Onlinebefragung beteiligten, zum Einsatz. Die durch Enterprise-Search-Software bewirkten Veränderungen werden grundsätzlich posi-tiv beurteilt. Alles in allem zeigen die Ergebnisse, dass Enterprise-Search-Strategien nur Erfolg haben können, wenn man sie in umfassende Maßnahmen des Informations- und Wissensmanagements einbettet.
    Content
    Dissertation am Institut für Bibliotheks- und Informationswissenschaft der Philosophische Fakultät I an der Humboldt-Universität zu Berlin. Vgl.: http://edoc.hu-berlin.de/dissertationen/bertram-jutta-2011-06-30/PDF/bertram.pdf.
    Date
    22. 1.2016 20:40:31
  10. Spribille, I.: ¬Die Wahrscheinlichkeit, in einer Bibliothek eine nützliche bzw. zufriedenstellenden Arbeit [! Antwort] zu bekommen, ist 'fifty-fifty' : Ergebnisse einer Evaluation des Auskunftsdienstes (1998) 0.05 
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    Footnote
    Vgl. zur Titelformulierung: "Das Göttinger PDF (vermutlich 1998) schrieb ebenfalls Arbeit. [http://web.archive.org/web/20000615025325/http://webdoc.gwdg.de:80/edoc/aw/bfp/1998_1/106-110.pdf]. Eine alte Zusammenstellung [http://www2.bui.haw-hamburg.de/pers/ulrike.spree/BFLit.html] machte das, was geboten gewesen wäre: "Spribille, Ingeborg: Die Wahrscheinlichkeit, in einer Bibliothek eine nuetzliche bzw. zufriedenstellende Arbeit [! Antwort] zu bekommen, ist "fifty-fifty" : Ergebnisse einer Evaluation des Auskunftsdienstes. Auch als Computerdatei. - Zugang: Internet und World Wide Web. - Systemvoraussetzungen: Acrobat reader. - Adresse: http://webdoc.gwdg.de/edoc/aw/bfp/1998_1/106-110.pdf. // In: Bibliothek. - Muenchen. - 22 (1998),1, S. 106 - 110". Aber die meisten AutorInnen zitieren stillschweigend Antwort. Eventuell ist der Titel im Jahresinhaltsverzeichnis der Zeitschrift oder anderweitig berichtigt worden." [Quelle: Klaus Graf in einer Mail an Inetbib vom 18.11.2017]
    Source
    Bibliothek: Forschung und Praxis. 22(1998) H.1, S.106-110
  11. Duckett, R.J.; Walker, P.; Donnelly, C.: Know it all, find it fast : an A-Z source guide for the enquiry desk (2008) 0.04 
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    Abstract
    'I wish that I had been able to obtain such a guide when I started dealing with enquiries' - "Managing Information". 'By the time I got to it 3 staff had noticed it on the desk and written a note saying really good and can we have a copy' - "BBOB News". 'This is certainly a comforting and very useful guide for the information worker, particularly inexperienced or unqualified, staffing a general enquiry desk' - "New Library World". There is a queue, the phone is ringing, the photocopier has jammed and your enquirer is waiting for a response. You are stressed and you can feel the panic rising. Where do you go to find the information you need to answer the question promptly and accurately?Answering queries from users is one of the most important services undertaken by library and information staff. Yet it is also one of the most difficult, least understood subjects. There are still very few materials available to help frontline staff - often paraprofessional - develop their reader enquiry skills. This award-winning sourcebook is an essential guide to where to look to find the answers quickly. It is designed as a first point of reference for library and information practitioners, to be depended upon if they are unfamiliar with the subject of an enquiry - or wish to find out more. It is arranged in an easily searchable, fully cross-referenced A-Z list of around 150 of the subject areas most frequently handled at enquiry desks.Each subject entry lists the most important information sources and where to locate them, including printed and electronic sources, relevant websites and useful contacts for referral purposes. The authors use their extensive experience in reference work to offer useful tips, warn of potential pitfalls, and spotlight typical queries and how to tackle them. This new edition has been brought right up-to-date with all sources checked for currency and many new ones added. The searchability is enhanced by a comprehensive index to make those essential sources even easier to find - saving you valuable minutes! Offering quick and easy pointers to a multitude of information sources, this is an invaluable reference deskbook for all library and information staff in need of a speedy answer, in reference libraries, subject departments and other information units.
  12. Douglas, I.: Reducing failures in reference service (1988) 0.04 
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  13. Albert, E.: Vpliv knjiznicarjevega vedenja na uspesnost referencne sluzbe v Slovenskih splosnoizobrazevalnih knjiznicah (1998) 0.04 
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    Abstract
    The authors are students of librarianship in the faculty of philosophy at Ljubljana University, Slovenia. Users were asked to describe their library visits and summarise what was most helpful and least helpful about the service received. In the list of best practices, the most frequent feature was that the staff member really listened (58,9%). Other aspects of most helpful behaviour (e.g. using different body language, showing genuine interest, willingness to investigate further) occured in less than 40% of the interviews. 3 features of least helpful behaviour were listed in more than 30% of the cases; not asking the user anything about the question and making no effort to determine the specific need, not telling the user what he/she was doing, making no effort to determine whether the user had found the relevant information
    Date
    22. 2.1999 19:29:43
  14. Nilges, A.; Siebert, I.: Teaching Library als umfassende Strategie : Das Konzept zur Vermittlung von Informationskompetenz der Universitäts- und Landesbibliothek Düsseldorf hat sich bewährt (2007) 0.04 
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    Date
    22. 8.2007 11:50:06
  15. Cole, C.; Behesthi, J.; Large, A.; Lamoureux, I.; Abuhimed, D.; AlGhamdi, M.: Seeking information for a middle school history project : the concept of implicit knowledge in the students' transition from Kuhlthau's Stage 3 to Stage 4 (2013) 0.04 
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    Date
    22. 3.2013 19:41:17
  16. Kwon, N.; Onwuegbuzie, A.J.: Modeling the factors affecting individuals' use of community networks : a theoretical explanation of community-based information and communication technology use (2005) 0.04 
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    Abstract
    Understanding users' attitudes and perceptions and their influence an behavior is crucial to predict the use of community information and communication technology. In this study, the authors attempt to uncover this process by elaborating an I. Ajzen's (1985, 1991) theory of planned behavior (TPB), a widely applied social behavior model. The developed structural equation model (SEM) was tested using a sample of 417 users of a community network. The final selected model, which was called the community network use model, included seven predictors of use: three behavioral beliefs (i.e., Learning, Social Interactions, and Community Connection), Normative Beliefs Individuals, Attitude, Subjective Norm, and Intention. In particular, Intention moderated the relationships between Use and the other six variables. Further, beliefs in both Community Connection and Social Interactions were directly related to community network use, as was Attitude. Belief in Community Connection was indirectly and positively related to community network use via Intention; Belief in Community Connection was directly and negatively related to Use. These latter two findings suggest that Belief in Community Connection serves as both a facilitator and inhibitor of community network use depending an whether belief is followed by intention. Implications are discussed.
  17. Lancaster, F.W.; Warner, A.: Intelligent technologies in library and information service applications (2001) 0.04 
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    Footnote
    Rez. in: JASIST 53(2002) no.4, S.321-322 (I. Fourie): "A substantial literature exists on artificial intelligence (AI) and expert systems in general, as well as in Library and Information Science (LIS). Many reports are over-confident and grossly exaggerate the power and potential of artificial intelligence (AI). This is especially true of the first phase of At, and to some extent also of the third phase that is stimulated by developments surrounding the Internet. The middle phase was mostly marked by disillusionment about the potential of Al and expert systems. The confusion around the promises made by AI and the lack of operational success, leaves managers of library and information services with the dilemma of distinguishing between worthwhile research reporting on operational projects and projects that exists only on paper or in the researchers' heads. It is very difficult to sieve between the two when working through the subject literature, and to distinguish between working technology/applications and wishful thinking. This might be one reason why working systems are sometimes ignored. According to Lancaster and Warner, library managers must also look much wider than the LIS literature to note new trends; this can, however, become a daunting task. Against this background the authors report on a study conducted with the support of the Special Libraries Association's Steven I. Goldspiel Memorial Research Grant. The objective of the study was to gain sufficient familiarity with the developments in Al and related technologies to make recommendations to the information service community on what can be applied, and what to expect in the near future. The intention therefore was to focus on systems that are actually operational, and systems that hold potential for the future. Since digital libraries seems an inevitable part of our future, applications concerning them features strongly in the final recommendations. The scope of AI in Library and Information Science depends on the interpretation of the concepts artificial intelligence and expert systems. "If a system has to `behave intelligently' (e.g. make inferences or learn from its mistakes) to qualify as having AI, few such systems exist in any application. On the other hand, if one accepts that a system exhibits AI if its does things that humans need intelligence to do, many more systems would qualify" (p. 107). One example is the field of subject indexing. The same would apply if a more relaxed definition of expert systems is applied as a system that "can help the non-expert perform some task at a level closer to that of an expert, whether or not all the essential components are in place" (p. 107). Most of the AI literature relevant to libraries falls in the field of expert systems. Lancaster and Warner identify (p. 6) expert systems as " a branch of artificial intelligence, even though very few expert systems exhibit true intelligence.""
  18. Thun, H.-P.: ¬Der Informationsdienst der Öffentlichen Bibliothek (1971) 0.03 
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    Source
    Informationszentrum Öffentliche Bibliothek I
  19. Materialien zum Informationsdienst I : Informationsfragen aus der Stadtbibliothek Duisburg (1972) 0.03 
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  20. Informationszentrum Öffentliche Bibliothek I (1971) 0.03 
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Authors

Years

Languages

  • e 175
  • d 83
  • i 8
  • dk 2
  • f 1
  • nl 1
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  • s 1
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Types

  • a 219
  • m 38
  • s 16
  • el 5
  • i 4
  • x 4
  • b 1
  • u 1
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