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  • × theme_ss:"Informationsdienstleistungen"
  1. Albert, E.: Vpliv knjiznicarjevega vedenja na uspesnost referencne sluzbe v Slovenskih splosnoizobrazevalnih knjiznicah (1998) 0.07 
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    Abstract
    The authors are students of librarianship in the faculty of philosophy at Ljubljana University, Slovenia. Users were asked to describe their library visits and summarise what was most helpful and least helpful about the service received. In the list of best practices, the most frequent feature was that the staff member really listened (58,9%). Other aspects of most helpful behaviour (e.g. using different body language, showing genuine interest, willingness to investigate further) occured in less than 40% of the interviews. 3 features of least helpful behaviour were listed in more than 30% of the cases; not asking the user anything about the question and making no effort to determine the specific need, not telling the user what he/she was doing, making no effort to determine whether the user had found the relevant information
    Date
    22. 2.1999 19:29:43
  2. Metz, A.: Community service : a bibliography (1996) 0.07 
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    Date
    17.10.1996 14:22:33
    Language
    e
  3. Information brokers and reference services (1989) 0.07 
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    Language
    e
    Series
    Reference librarian; no.22
  4. Ghilardi, F.J.M.: ¬The information center of the future : the professional's role (1994) 0.07 
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    Date
    27.12.2015 18:22:38
    Language
    e
  5. Curzon, S.C.: Managing the interview (1995) 0.06 
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    Footnote
    Rez. in: Journal of academic librarianship 22(1996) no.6, S.471 (N. Corral)
    Language
    e
  6. International yearbook of library and information management : 2001/2002 information services in an electronic environment (2001) 0.06 
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    Date
    25. 3.2003 13:22:23
    Language
    e
  7. Yoo, E.-Y.; Robbins, L.S.: Understanding middle-aged women's health information seeking on the web : a theoretical approach (2008) 0.05 
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    Date
    9. 2.2008 17:52:22
    Language
    e
  8. Layne, S.S.: Artists, art historians, and visual art information (1994) 0.05 
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    Language
    e
    Source
    Reference librarian. 1994, no.47, S.22-36
  9. Bryson, J.: Managing information services : an integrated approach (1997) 0.05 
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    Date
    31.12.1998 22:01:11
    Language
    e
  10. Jennerich, E.Z.; Jennerich, E.J.: ¬The reference interview as a creative art (1997) 0.05 
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    Date
    31.12.1998 22:14:52
    Language
    e
  11. Kuhlthau, C.C.: Seeking meaning : a process approach to library and information services (2003) 0.05 
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    Date
    25.11.2005 18:58:22
    Language
    e
  12. Pinto, M.: Assessing disciplinary differences in faculty perceptions of information literacy competencies (2016) 0.05 
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    Abstract
    Purpose - Uncovering faculty members' conceptions of Information Literacy (IL), as well as exploring their perceptions with regard to the importance given to a previously defined set of core IL competences grouped into four categories: searching, evaluation, processing and communication and dissemination. Ascertaining the possible differences among the five knowledge branches (arts and humanities, sciences, social and legal sciences, health sciences, and technical disciplines); and understanding the importance granted to a set of learning improvement initiatives by the faculty. The paper aims to discuss these issues. Design/methodology/approach - The survey was completed by a set of faculty members from the University of Granada (Spain). Data were collected using the IL-HUMASS survey. The research is based on subjective data, first approached from a descriptive point of view. Later, data correlation, analysis and non-parametric tests were used with the goal of finding significant differences of faculty perceptions among the relevant academic areas. Findings - Results suggest that more than half of the surveyed faculty have what the authors define as an Academic Concept of IL. The IL categories of communica\tion and dissemination and searching were graded in significance by the staff as being "very important," while those of evaluation and processing were assigned a slightly lesser rating of "important." Results suggest that IL awareness falls into two broad groups differentiated by subject discipline: those from health sciences, social and legal sciences and arts and humanities representing the first group, and sciences and technical disciplines the other. Research limitations/implications - This approach address the subjective status of faculty concepts in a single university, but also in all knowledge branches. Future research is needed. Originality/value - This is one of the few papers regarding faculty perceptions of IL.
    Date
    20. 1.2015 18:30:22
    Language
    e
  13. Malan, C.: Personal strategies in reference work (1992) 0.04 
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    Language
    e
    Source
    Cape librarian. 36(1992) no.10, S.22-23
  14. Bostian, R.; Robbins, A.: Effective instruction for searching CD-ROM indexes (1990) 0.04 
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    Date
    21. 3.2008 13:22:03
    Language
    e
  15. Rader, H.B.: Library orientation and instruction - 1993 (1994) 0.04 
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    Reference services review. 22(1994) no.4, S.81-
  16. Tague-Sutcliffe, J.: Measuring information : an information services perspective (1995) 0.04 
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    Rez. in: Information processing and management. 32(1996) no.3, S.389-391 (P.B. Kantor); Journal of academic librarianship 22(1996) no.2, S.147 (T.A. Brooks); Medical reference services quarterly 15(1996) no.2, S.109-110 (C. Gluck); JASIS 47(1996) no.10, S.794-795 (R. Losee)
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  17. Stevens, N.D.: ¬The importance of the verb in the reference question (1988) 0.04 
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    Reference librarian. 1988, no.22, S.241-244
  18. ¬The reference assessment manual (1995) 0.04 
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    Rez. in: College and research libraries. 57(1996) no.3, S.307-308 (M. Crist); Journal of academic librarianship 22(1996) no.4, S.314 (D. Ettinger)
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  19. Nawe, J.: How significant is nonverbal communication in the reference interview? : An overview (1989) 0.04 
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    Maktaba. 11(1989), no.1, S.19-22
  20. Eisenberg, M.: Big 6 tips : number two. Information seeking strategies (1997) 0.04 
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    Emergency librarian. 25(1997) no.2, S.22

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