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  • × theme_ss:"Informationsdienstleistungen"
  1. Brahmi, F.A.: Reference use of Science Citation Index (1985) 0.07 
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    Abstract
    This article illustrates a numer of uses for Science Citation Index as an unusual reference tool. It is shown to be useful beyond its intended purpose. Its value is limited only by one's imagination. Inaccessible information can be made readily available by creatively using this well-known but under-used reference tool
    Object
    Science citation index
  2. Montesi, M.; Owen, J.M.: Research journal articles as document genres : exploring their role in knowledge organization (2008) 0.06 
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    Abstract
    Purpose - The purpose of this paper is to outline how article genres, or article types, are classified and described in the disciplines of biology, education, and software engineering. By using the expression article genres, emphasis is placed on the social role of journal articles that, as such, accomplish specific communicative functions and are intended for a certain context and audience. Design/methodology/approach - Drawing on this idea, the instructions to authors of the research journals cited in the Journal Citation Reports for each of the three disciplines are analysed. Findings - The information provided by the instructions to authors of major publications in the fields studied allows one to describe the following article genres: major articles, theoretical articles, review articles, short articles, practice-oriented articles, case studies, comment and opinion, and reviews. Research limitations/implications - Results show that article genres reflect the nature of research in each field to the extent that using them to describe items along with topic may improve management and retrieval of scientific documents. In addition, article genres perform specific communicative functions within disciplinary communities, which accounts for both emerging types of articles and variations in traditional types. Originality/value - The paper summarizes the information on article genres available in the instructions to authors of scientific journals in the disciplines of biology, education and software engineering. It attempts to show how results can mirror the nature of research in each field as well as current debates within each discipline on the state and quality of research. Also it shows how article genres convey specific communication needs within disciplinary communities, which proves that genres are social and evolving objects.
  3. Ackerson, L.G.: Basing reference service on scientific communication : towards a more effective model for science graduate students (1996) 0.05 
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    Abstract
    Outlines a proposed reference model to promote more effective interaction between reference librarians and graduate students. Drawing on sociological studies of scientific communities, the model uses a sequential set of search strategies to enable students to conduct a thourough literature review and identify significant research. The aim of the model is to enable librarians to play a genuine role in the education and socialization of future scientists. Steps involved in the model consist of: searching subject indexes; identifying review articles; searching for ancestors (also known as footnote tracing) and using lists of references from relevant publications to find earlier research studies; searching for descendants (citation searching using citation indexes such as ISI's Science Citation Index); identifying key documents; and current awareness
  4. Tenopir, C.; Ennis, L.: ¬The digital reference work of academic libraries (1998) 0.05 
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    Abstract
    Reports a survey of all academic members of the Association of Research Libraries in the 4th quarter of 1997 which examined how academic libraries incorporate electronic information sources into their reference activities and the effects on libraries services. There was a response rate of 68 per cent, Compares results surveys carried out in 1991 and 1994. The survey covered: numbers of computers access options (intermediary, end user online, CD-ROM locally loaded databases or those accessible through the library catalogue and the Internet. There is a trend away from print resources, particularly indexing and abstracting materials, and away from CD-ROM LANs and local loading of databases towards remote online resources
    Source
    Online. 22(1998) no.4, S.22-28
  5. Tenopir, C.: Integrating electronic reference (1995) 0.05 
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    Abstract
    Reports on a survey of ARL (Ass. of Research Libraries) members in the USA in 1994, which sought to find out the electronic reference services that are offered by these libraries and how the services affect reference staff, the expectations of users, and user instruction. The services covered include CD-ROM, intermediary online searching, end user online (e.g. FirstSearch), tape loaded databases and user access to the Internet, including electronic mail facilities. Highlights the additional workload the provision of these services involves, and the sometimes unrealistic expectations of users especially with regard to Internet resources
    Date
    25.11.1995 19:22:01
  6. Gill, H.S.; Yates-Mercer, P.: ¬The dissemination of information by local authorities on the World Wide Web (1998) 0.05 
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    Abstract
    Reports results of an e-mail questionnaire survey of 161 UK local authorities to determine their use of the WWW for the dissemination of information. Identifies the resons for its adoption, the benefits and disadvantages and the types of information being disseminated by this means. All the Web sites were observed and assessed for relevance and quality and 4 local authorities were used as case studies
    Date
    10. 1.1999 17:22:49
  7. Stalker, J.C.; Murfin, M.E.: Quality reference service : a preliminray case study (1996) 0.05 
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    Abstract
    The Brandeis University main library, Waltham, MA, reference service scored highly on the Wisconsin-Ohio Reference Evaluation Programme (WOREP). Reports on a site visit to Brandeis carried out in 1996 to determine how its reference library performance differs from the perfromance of the typical academic reference deparrtment in the areas covered by the WOREP data. Findings indicate that intensive use of electronic resources, a good reference collection, good architecture, administrative support and adequate time provided by the consultation model contributed to service quality
    Source
    Journal of academic librarianship. 22(1996) no.6, S.423-429
  8. Moore, A.: As I sit studying : WWW-based reference services (1998) 0.05 
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    Abstract
    Reports on the current state of reference services supplied by the WWW and describes: the main features of WWW based reference services; several models of handling requests; and the impact of these services on traditional reference services. Based upon anecdotal information, concludes that, to date, Web based reference services have had little impact upon traditional reference services
    Date
    17. 7.1998 22:10:42
  9. Staley, L.: E-mail reference : experiences at City University (1998) 0.05 
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    Abstract
    City University Library, Washington, provides an electronic mail reference facility for isolated and remote users. City University students can send reference questions by e-mail at any time of day. Notes the disadvantages of the service, including lack of non verbal clues and reliance on the written word to replace the reference interview. Reports briefly on 2 years of experience with the service
    Date
    22. 2.1999 17:57:23
  10. Smet, E. de: Evaluation of a computerised community information system through transaction analysis and user survey (1995) 0.04 
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    Abstract
    Reports on the results of a transaction analysis and user survey, evaluating a pilot system for computerized community information in a public library, based on the GDIS system (Gemeenschaps Informatie Documentair System). The non hierarchical and global approach to the integrated database proved to be useful for novice users. Out of many parameters only frequency of use correlates with retrieval success. The online questionnaire proved to be worthwhile although restricted in scope. The logbook transaction analysis yielded a rich amount of useful management information for the systems managers. The user survey yielded a rich set of data on which to perform statistical analyses according to social science practice, from which some interesting relations could be detected
    Date
    23.10.1995 19:22:11
  11. Havener, W.M.: Answering ready reference questions : print versus online (1990) 0.04 
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    Abstract
    Reports the findings of an experiment designed to compare on-line data bases and equivalent printed versions in 1 area of reference services, the answering of ready reference questions. 68 reference librarians searched for answers to the same set of 12 questions using either print or on-line sources. Details of the questions are given. In the case of conceptual questions on-line proved faster than print, particularly for 2-concept questions, and the increased speed was not at the expense of accuracy. In the case of factual questions, print sources proved to be considerably faster than on-line. Suggests 2 guidelines: when bibliographic information is available in both print and on-line formats, on-line should be the tool of choice, particularly for multi-concept questions; simple factul questions can be answered more quickly using printed sources.
    Source
    Online. 14(1990) no.1, S.22-28
  12. Bornmann, L.; Daniel, H.D.: What do citation counts measure? : a review of studies on citing behavior (2008) 0.04 
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    Abstract
    Purpose - The purpose of this paper is to present a narrative review of studies on the citing behavior of scientists, covering mainly research published in the last 15 years. Based on the results of these studies, the paper seeks to answer the question of the extent to which scientists are motivated to cite a publication not only to acknowledge intellectual and cognitive influences of scientific peers, but also for other, possibly non-scientific, reasons. Design/methodology/approach - The review covers research published from the early 1960s up to mid-2005 (approximately 30 studies on citing behavior-reporting results in about 40 publications). Findings - The general tendency of the results of the empirical studies makes it clear that citing behavior is not motivated solely by the wish to acknowledge intellectual and cognitive influences of colleague scientists, since the individual studies reveal also other, in part non-scientific, factors that play a part in the decision to cite. However, the results of the studies must also be deemed scarcely reliable: the studies vary widely in design, and their results can hardly be replicated. Many of the studies have methodological weaknesses. Furthermore, there is evidence that the different motivations of citers are "not so different or 'randomly given' to such an extent that the phenomenon of citation would lose its role as a reliable measure of impact". Originality/value - Given the increasing importance of evaluative bibliometrics in the world of scholarship, the question "What do citation counts measure?" is a particularly relevant and topical issue.
    Theme
    Citation indexing
  13. Pifalo, V.: ¬The impact of consumer health information provided by libraries : the Delaware experience (1997) 0.04 
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    Abstract
    While consumer health libraries have proliferated in response to the changing health care environment and consumer demand, there is little documentation about the impact and value of providing consumer health information. Explores the issues of imapact and value in a retrospective study of consumers who received health information from the Delaware Academy of Medicine's Consumer Health Library during 1995. Reports results of a questionnaire survey of 270 adults that focused on whether the information influenced decisions, actions, anxiety levels, and patient provider communication and addressed the value of such library service in terms of likelihood of repeat use, recommendation to others, and willingness to pay. Results, based on a return rate of 86,7%, identified effects of library supplied consumer health information that extend beyond the anticipated acquisition of knowledge to specific actions and effects on anxiety
    Source
    Bulletin of the Medical Library Association. 85(1997) no.1, S.16-22
  14. Hewett, S.: ¬The future for mediated online search services in an academic institution : a case study (1997) 0.04 
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    Abstract
    Points to the trends in libraries and information services to shift away from the use of long established online hosts (such as DIALOG and STN) towards the use of CD-ROMs and direct access services, such as BIDS, Janet and CHEST, Illustrates the trend with statistics of host based MEDLINE searches conducted at the Barnes Library, Birmingham University; which show a decline from 526 searches in 1991/92 to 22 searches in 1995/96. Describes the process undertaken within the Information Services, Birminghampton University, to define a policy for the possible continuation of their mediated online searching service. Reports results of a questionnaire survey of other UK higher education institutions which confirmed their own feelings that the provision of such services was in decline, due largely to the shift towards end user access. With the increasing availability of nationally site licensed databases and locally available CD-ROMs, it is likely the researchers will ignore other commercial information services
  15. Quint, B.: Round the clock, round the world : delivering quality affordable data 24 hours a day will take us into the future (1998) 0.04 
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    Abstract
    Reports on the Southern California Online Users Group annual workshop, which broke all previous attendance records. The topic was 'Radical redesign of reference and research', and common threads among speakers included the need for a new reference/research model that will scale with future needs, and the now common standard of round the clock service availability. Print could become a secondary medium to digital data, primarily delivered over the Internet, and that information vendors be forced to change pricing structures. Librarians from public, corporate, and academic sectors have begun building Web sites around links to their own data and to other quality sites as a means of providing 24 hour services. Vendors might consider creating new price comparison services, or offering proce guarantees, to compete with this new phenomenon
    Date
    22. 2.1999 18:08:25
  16. Radford, M.L.: Approach or avoidance? : The role of nonverbal communication in the academic library user's decision to initiate a reference encounter (1998) 0.04 
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    Abstract
    Reports results of a naturalistic study to examine the role of non verbal communication in academic libraries. Library users with information needs face the choice of trying to find the solution themselves or asking a librarian for assistance. This decision to approach or not approach a librarian and engage in interaction was studied through use of Mehrabian's immediacy metaphor. It was hypothesized that the non verbal behaviour of the librarian is related to the user's decision to approach. Data were collected through observation and interviews from 2 academic libraries: 1 college and 1 university. The investigator observed reference interactions for 37 hours, interviewing 155 users who approached 34 librarian volunteers during this observation period. Content analysis of data resulted in the identification of 5 categories indicated by users to have been critical in their choice to approach one librarian over another: initiation; availability; familiarity; proximity; and gender. Non verbal behaviours important in users' perceptions of approachability were identified. Eye contact was the most frequently mentioned behaviour that signalled to the user that the librarian was approachable
    Date
    22. 2.1999 19:39:57
  17. Chang, Y.-W.: ¬The influence of Taylor's paper, Question-Negotiation and Information-Seeking in Libraries (2013) 0.04 
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    Abstract
    This study uses bibliometric analysis and citation context analysis to identify the influence of the main concepts embedded in Taylor's 1968 classic article entitled Question-Negotiation and Information-Seeking in Libraries. This study analyses articles published between 1969 and 2010 which cite Taylor's article. The results show that Taylor's article on a question-negotiation model is increasingly visible and its influence is not limited to the discipline of library and information science. Of the 14 cited concepts identified, the concept of "four levels of information needs" was cited most (31.7%), followed by "question negotiation" (20.5%) and "other concepts relating to information needs" (17.9%). The results indicate an increasing trend in the citations of "four levels of information needs" and this concept also received the most attention from information retrieval research. A decreasing trend was evident for the concept of "question negotiation" and this concept was frequently cited by reference service researchers. In addition, among the 10 citation functions, "related literature" was dominant (30.8%). Both "evidence" and "views" were in second place with the same percentage (18.7%), followed by "terms" (9.2%) and "background information" (7.2%). A decreasing trend was identified in the top three citation functions, whereas an increasing trend was observed in the "term" and "background information" functions.
  18. Cole, C.; Behesthi, J.; Large, A.; Lamoureux, I.; Abuhimed, D.; AlGhamdi, M.: Seeking information for a middle school history project : the concept of implicit knowledge in the students' transition from Kuhlthau's Stage 3 to Stage 4 (2013) 0.03 
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    Abstract
    The article reports the findings of a content analysis study of 16 student-group proposals for a grade eight history project. The students listed their topic and thesis in the proposal, and information in support of their thesis. The study's focus is this topic-to-thesis transition. The study's conceptual framework is Kuhlthau's six stage ISP Model's transition from exploring information in Stage 3 to formulating a focus or personal perspective on the assignment topic in Stage 4. Our study coding scheme identifies elements of the students' implicit knowledge in the 16 proposals. To validate implicit knowledge as a predictor of successful student performance, implicit knowledge was coded, scored, and then the correlation coefficient was established between the score and the students' instructors' marks. In Part 2 of the study we found strong and significant association between the McGill coding scores and the instructors' marks for the 16 proposals. This study is a first step in identifying, operationalizing, and testing user-centered implicit knowledge elements for future implementation in interactive information systems designed for middle school students researching a thesis-objective history assignment.
    Date
    22. 3.2013 19:41:17
  19. John, N.R.; Valauskas, E.J.: ¬The Internet initiative : libraries providing Internet services and how they plan, pay and manage (1995) 0.02 
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    Abstract
    Presents 18 reports describing ways in which specific libraries applied the Internet to local community information services in the USA. Applications range from the immense electronic matrix of Stanford University to 1 telephone libraries in rural New York State. Reports are illustrated and include hardware, software, and connectivity data as well as managerial, financial, social, legal and staff issues
  20. Brunskill, K.: CASIAS services : a critical evaluation of the functionality, costs, impact and value (1996) 0.02 
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    Abstract
    Reports on a British Library Research and Innovation Centre supported examination of Current Awareness Services combined with Individual Article Supply (CASIAS). Reports 2 surveys of the academic research community at Aston University, UK, which: provided data about the usage levels of locally available services, and information about users' attitudes to, and use of, services, their reactions and resistance to CASIAS services in general, their general patterns of literature use, and their ideal services. Discusses the implications of their provision for both libraries and service providers

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