-
Verwer, K.: Freiheit und Verantwortung bei Hans Jonas (2011)
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- Content
- Vgl.: http%3A%2F%2Fcreativechoice.org%2Fdoc%2FHansJonas.pdf&usg=AOvVaw1TM3teaYKgABL5H9yoIifA&opi=89978449.
-
Gabler, S.: Vergabe von DDC-Sachgruppen mittels eines Schlagwort-Thesaurus (2021)
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- Abstract
- Vorgestellt wird die Konstruktion eines thematisch geordneten Thesaurus auf Basis der Sachschlagwörter der Gemeinsamen Normdatei (GND) unter Nutzung der darin enthaltenen DDC-Notationen. Oberste Ordnungsebene dieses Thesaurus werden die DDC-Sachgruppen der Deutschen Nationalbibliothek. Die Konstruktion des Thesaurus erfolgt regelbasiert unter der Nutzung von Linked Data Prinzipien in einem SPARQL Prozessor. Der Thesaurus dient der automatisierten Gewinnung von Metadaten aus wissenschaftlichen Publikationen mittels eines computerlinguistischen Extraktors. Hierzu werden digitale Volltexte verarbeitet. Dieser ermittelt die gefundenen Schlagwörter über Vergleich der Zeichenfolgen Benennungen im Thesaurus, ordnet die Treffer nach Relevanz im Text und gibt die zugeordne-ten Sachgruppen rangordnend zurück. Die grundlegende Annahme dabei ist, dass die gesuchte Sachgruppe unter den oberen Rängen zurückgegeben wird. In einem dreistufigen Verfahren wird die Leistungsfähigkeit des Verfahrens validiert. Hierzu wird zunächst anhand von Metadaten und Erkenntnissen einer Kurzautopsie ein Goldstandard aus Dokumenten erstellt, die im Online-Katalog der DNB abrufbar sind. Die Dokumente vertei-len sich über 14 der Sachgruppen mit einer Losgröße von jeweils 50 Dokumenten. Sämtliche Dokumente werden mit dem Extraktor erschlossen und die Ergebnisse der Kategorisierung do-kumentiert. Schließlich wird die sich daraus ergebende Retrievalleistung sowohl für eine harte (binäre) Kategorisierung als auch eine rangordnende Rückgabe der Sachgruppen beurteilt.
- Content
- Master thesis Master of Science (Library and Information Studies) (MSc), Universität Wien. Advisor: Christoph Steiner. Vgl.: https://www.researchgate.net/publication/371680244_Vergabe_von_DDC-Sachgruppen_mittels_eines_Schlagwort-Thesaurus. DOI: 10.25365/thesis.70030. Vgl. dazu die Präsentation unter: https://www.google.com/url?sa=i&rct=j&q=&esrc=s&source=web&cd=&ved=0CAIQw7AJahcKEwjwoZzzytz_AhUAAAAAHQAAAAAQAg&url=https%3A%2F%2Fwiki.dnb.de%2Fdownload%2Fattachments%2F252121510%2FDA3%2520Workshop-Gabler.pdf%3Fversion%3D1%26modificationDate%3D1671093170000%26api%3Dv2&psig=AOvVaw0szwENK1or3HevgvIDOfjx&ust=1687719410889597&opi=89978449.
- Imprint
- Wien / Library and Information Studies : Universität
-
Xiong, C.: Knowledge based text representations for information retrieval (2016)
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- Abstract
- The successes of information retrieval (IR) in recent decades were built upon bag-of-words representations. Effective as it is, bag-of-words is only a shallow text understanding; there is a limited amount of information for document ranking in the word space. This dissertation goes beyond words and builds knowledge based text representations, which embed the external and carefully curated information from knowledge bases, and provide richer and structured evidence for more advanced information retrieval systems. This thesis research first builds query representations with entities associated with the query. Entities' descriptions are used by query expansion techniques that enrich the query with explanation terms. Then we present a general framework that represents a query with entities that appear in the query, are retrieved by the query, or frequently show up in the top retrieved documents. A latent space model is developed to jointly learn the connections from query to entities and the ranking of documents, modeling the external evidence from knowledge bases and internal ranking features cooperatively. To further improve the quality of relevant entities, a defining factor of our query representations, we introduce learning to rank to entity search and retrieve better entities from knowledge bases. In the document representation part, this thesis research also moves one step forward with a bag-of-entities model, in which documents are represented by their automatic entity annotations, and the ranking is performed in the entity space.
This proposal includes plans to improve the quality of relevant entities with a co-learning framework that learns from both entity labels and document labels. We also plan to develop a hybrid ranking system that combines word based and entity based representations together with their uncertainties considered. At last, we plan to enrich the text representations with connections between entities. We propose several ways to infer entity graph representations for texts, and to rank documents using their structure representations. This dissertation overcomes the limitation of word based representations with external and carefully curated information from knowledge bases. We believe this thesis research is a solid start towards the new generation of intelligent, semantic, and structured information retrieval.
- Content
- Submitted in partial fulfillment of the requirements for the degree of Doctor of Philosophy in Language and Information Technologies. Vgl.: https%3A%2F%2Fwww.cs.cmu.edu%2F~cx%2Fpapers%2Fknowledge_based_text_representation.pdf&usg=AOvVaw0SaTSvhWLTh__Uz_HtOtl3.
-
Mönnich, M.W.: Personalcomputer in Bibliotheken : Arbeitsplätze für Benutzer (1991)
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- BK
- 06.60 / Bibliotheksbenutzung
- Classification
- AN 73600 Allgemeines / Buch- und Bibliothekswesen, Informationswissenschaft / Bibliothekswesen / Datenverarbeitung / Einsatz in Benutzung und Ausleihe
AN 73000 Allgemeines / Buch- und Bibliothekswesen, Informationswissenschaft / Bibliothekswesen / Datenverarbeitung / Allgemeines
06.60 / Bibliotheksbenutzung
- RVK
- AN 73600 Allgemeines / Buch- und Bibliothekswesen, Informationswissenschaft / Bibliothekswesen / Datenverarbeitung / Einsatz in Benutzung und Ausleihe
AN 73000 Allgemeines / Buch- und Bibliothekswesen, Informationswissenschaft / Bibliothekswesen / Datenverarbeitung / Allgemeines
- Series
- Kölner Arbeiten zum Bibliotheks- und Dokumentationswesen; H.15
-
Shala, E.: ¬Die Autonomie des Menschen und der Maschine : gegenwärtige Definitionen von Autonomie zwischen philosophischem Hintergrund und technologischer Umsetzbarkeit (2014)
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- Abstract
- Werden Maschinen mit Begriffen beschrieben, die ursprünglich der Beschreibung des Menschen dienen, so liegt zunächst der Verdacht nahe, dass jene Maschinen spezifischmenschliche Fähigkeiten oder Eigenschaften besitzen. Für körperliche Fähigkeiten, die mechanisch nachgeahmt werden, hat sich in der Alltagssprache eine anthropomorphisierende Sprechweise bereits etabliert. So wird kaum in Frage gestellt, dass bestimmte Maschinen weben, backen, sich bewegen oder arbeiten können. Bei nichtkörperlichen Eigenschaften, etwa kognitiver, sozialer oder moralischer Art sieht dies jedoch anders aus. Dass mittlerweile intelligente und rechnende Maschinen im alltäglichen Sprachgebrauch Eingang gefunden haben, wäre jedoch undenkbar ohne den langjährigen Diskurs über Künstliche Intelligenz, welcher insbesondere die zweite Hälfte des vergangenen Jahrhunderts geprägt hat. In jüngster Zeit ist es der Autonomiebegriff, welcher zunehmend Verwendung zur Beschreibung neuer Technologien findet, wie etwa "autonome mobile Roboter" oder "autonome Systeme". Dem Begriff nach rekurriert die "Autonomie" jener Technologien auf eine bestimmte Art technologischen Fortschritts, die von der Fähigkeit zur Selbstgesetzgebung herrührt. Dies wirft aus philosophischer Sicht jedoch die Frage auf, wie die Selbstgesetzgebung in diesem Fall definiert ist, zumal sich der Autonomiebegriff in der Philosophie auf die politische oder moralische Selbstgesetzgebung von Menschen oder Menschengruppen beziehungsweise ihre Handlungen bezieht. Im Handbuch Robotik hingegen führt der Autor geradezu beiläufig die Bezeichnung "autonom" ein, indem er prognostiziert, dass "[.] autonome Roboter in Zukunft sogar einen Großteil der Altenbetreuung übernehmen werden."
- Footnote
- Vgl. unter: https://www.google.de/url?sa=t&rct=j&q=&esrc=s&source=web&cd=2&cad=rja&uact=8&ved=2ahUKEwizweHljdbcAhVS16QKHXcFD9QQFjABegQICRAB&url=https%3A%2F%2Fwww.researchgate.net%2Fpublication%2F271200105_Die_Autonomie_des_Menschen_und_der_Maschine_-_gegenwartige_Definitionen_von_Autonomie_zwischen_philosophischem_Hintergrund_und_technologischer_Umsetzbarkeit_Redigierte_Version_der_Magisterarbeit_Karls&usg=AOvVaw06orrdJmFF2xbCCp_hL26q.
-
Farazi, M.: Faceted lightweight ontologies : a formalization and some experiments (2010)
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- Content
- PhD Dissertation at International Doctorate School in Information and Communication Technology. Vgl.: https%3A%2F%2Fcore.ac.uk%2Fdownload%2Fpdf%2F150083013.pdf&usg=AOvVaw2n-qisNagpyT0lli_6QbAQ.
- Imprint
- Trento : University / Department of information engineering and computer science
-
Huo, W.: Automatic multi-word term extraction and its application to Web-page summarization (2012)
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- Abstract
- In this thesis we propose three new word association measures for multi-word term extraction. We combine these association measures with LocalMaxs algorithm in our extraction model and compare the results of different multi-word term extraction methods. Our approach is language and domain independent and requires no training data. It can be applied to such tasks as text summarization, information retrieval, and document classification. We further explore the potential of using multi-word terms as an effective representation for general web-page summarization. We extract multi-word terms from human written summaries in a large collection of web-pages, and generate the summaries by aligning document words with these multi-word terms. Our system applies machine translation technology to learn the aligning process from a training set and focuses on selecting high quality multi-word terms from human written summaries to generate suitable results for web-page summarization.
- Content
- A Thesis presented to The University of Guelph In partial fulfilment of requirements for the degree of Master of Science in Computer Science. Vgl. Unter: http://www.inf.ufrgs.br%2F~ceramisch%2Fdownload_files%2Fpublications%2F2009%2Fp01.pdf.
- Date
- 10. 1.2013 19:22:47
-
Piros, A.: Az ETO-jelzetek automatikus interpretálásának és elemzésének kérdései (2018)
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- Content
- Vgl. auch: New automatic interpreter for complex UDC numbers. Unter: <https%3A%2F%2Fudcc.org%2Ffiles%2FAttilaPiros_EC_36-37_2014-2015.pdf&usg=AOvVaw3kc9CwDDCWP7aArpfjrs5b>
-
Stojanovic, N.: Ontology-based Information Retrieval : methods and tools for cooperative query answering (2005)
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- Abstract
- By the explosion of possibilities for a ubiquitous content production, the information overload problem reaches the level of complexity which cannot be managed by traditional modelling approaches anymore. Due to their pure syntactical nature traditional information retrieval approaches did not succeed in treating content itself (i.e. its meaning, and not its representation). This leads to a very low usefulness of the results of a retrieval process for a user's task at hand. In the last ten years ontologies have been emerged from an interesting conceptualisation paradigm to a very promising (semantic) modelling technology, especially in the context of the Semantic Web. From the information retrieval point of view, ontologies enable a machine-understandable form of content description, such that the retrieval process can be driven by the meaning of the content. However, the very ambiguous nature of the retrieval process in which a user, due to the unfamiliarity with the underlying repository and/or query syntax, just approximates his information need in a query, implies a necessity to include the user in the retrieval process more actively in order to close the gap between the meaning of the content and the meaning of a user's query (i.e. his information need). This thesis lays foundation for such an ontology-based interactive retrieval process, in which the retrieval system interacts with a user in order to conceptually interpret the meaning of his query, whereas the underlying domain ontology drives the conceptualisation process. In that way the retrieval process evolves from a query evaluation process into a highly interactive cooperation between a user and the retrieval system, in which the system tries to anticipate the user's information need and to deliver the relevant content proactively. Moreover, the notion of content relevance for a user's query evolves from a content dependent artefact to the multidimensional context-dependent structure, strongly influenced by the user's preferences. This cooperation process is realized as the so-called Librarian Agent Query Refinement Process. In order to clarify the impact of an ontology on the retrieval process (regarding its complexity and quality), a set of methods and tools for different levels of content and query formalisation is developed, ranging from pure ontology-based inferencing to keyword-based querying in which semantics automatically emerges from the results. Our evaluation studies have shown that the possibilities to conceptualize a user's information need in the right manner and to interpret the retrieval results accordingly are key issues for realizing much more meaningful information retrieval systems.
- Content
- Vgl.: http%3A%2F%2Fdigbib.ubka.uni-karlsruhe.de%2Fvolltexte%2Fdocuments%2F1627&ei=tAtYUYrBNoHKtQb3l4GYBw&usg=AFQjCNHeaxKkKU3-u54LWxMNYGXaaDLCGw&sig2=8WykXWQoDKjDSdGtAakH2Q&bvm=bv.44442042,d.Yms.
-
Weber, M.: Virtuelle Fachbibliotheken : Genereller Entwicklungsstand und Entwurf einer Virtuellen Fachbibliothek Bibliothekswesen (2003)
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- Field
- Bibliothekswesen
- Imprint
- Köln : FH / Fakultät für Informations- und Kommunikationswissenschaften, Institut für Informationswissenschaft
- Theme
- Information Gateway
-
Nimz, B.: ¬Die Erschließung im Archiv- und Bibliothekswesen unter besonderer Berücksichtigung elektronischer Informationsträger : ein Vergleich im Interesse der Professionalisierung und Harmonisierung (2001)
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- Abstract
- Diese Arbeit dient der Professionalisierung und Harmonisierung der Erschließungsmethodik im Archiv- und Bibliothekswesen. Die Erschließung ist das Kernstück der archivarischen und bibliothekarischen Arbeit und Grundlage für die Benutzung durch die interessierte Öffentlichkeit. Hier wird, bildlich gesprochen, das gesät, was in der Benutzung geerntet wird und je gewissenhafter die Aussaat desto ertragreicher die Ernte. Der Bereich der Dokumentation wird, wo es für die Betrachtung der integrativen Momente in den Informationswissenschaften erforderlich erscheint, einbezogen. Das Hauptaugenmerk gilt jedoch der Archivwissenschaft und den Beziehungen zwischen der Archiv- und Bibliothekswissenschaft. Vornehmlich wird die Arbeit nationale Strukturen des Archivund Bibliothekswesens sowie ausgewählte Projekte und Tendenzen abhandeln. Auf eine erschöpfende Untersuchung aller Ausbildungsgänge auf dem Informationssektor wird verzichtet, da das Ziel dieser Arbeit nur die Betrachtung der integrativen Konzepte in der Ausbildung ist. Ziel der Publikation ist es, Angebote sowohl für die Grundlagenforschung als auch für die angewandte Forschung im Themenbereich Harmonisierung und Professionalisierung in der Erschließung der Informationswissenschaften zu machen. Sie kann als Diskussionsgrundlage für den interdisziplinären fachlichen Austausch dienen, der weitere Arbeiten folgen müssen. Es wird versucht, Wissen aus den Bereichen Archivwesen und Bibliothekswesen zu kumulieren und zu kommentieren. Vollständigkeit wird nicht beansprucht, sondern Wert auf Beispielhaftigkeit gelegt, zumal der rasante Technologiewandel zwangsläufig eine rasche Veralterung technischer Angaben zu den elektronischen Informationsträgern zur Folge hat. Bestand haben jedoch die theoretischen Überlegungen und abstrakten Betrachtungen sowie die getroffenen Aussagen zur Addition, Integration und Separation der Informationswissenschaften. In der Arbeit werden in dem Kapitel "Die Informationsgesellschaft" vorrangig die Auswirkungen der Informationsgesellschaft auf die Archive und Bibliotheken untersucht, wobei zunächst von der Klärung der Begriffe "Information" und "Informationsgesellschaft" und der Informationspolitik in der EU und in der Bundesrepublik ausgegangen wird.
- Classification
- AN 74000 Allgemeines / Buch- und Bibliothekswesen, Informationswissenschaft / Bibliothekswesen / Kataloge, Katalogisierung / Allgemeines
- Footnote
- Rez. in: Bibliothek: Forschung und Praxis 28(2004) H.1, S.132-135 (H. Flachmann)
- RVK
- AN 74000 Allgemeines / Buch- und Bibliothekswesen, Informationswissenschaft / Bibliothekswesen / Kataloge, Katalogisierung / Allgemeines
- Series
- Texte und Untersuchungen zur Archivpflege; Bd.14
-
Hoffmann, R.: Mailinglisten für den bibliothekarischen Informationsdienst am Beispiel von RABE (2000)
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- Abstract
- Welche qualitativen Verbesserungsmöglichkeiten bieten Mailinglisten für den bibliothekarischen Informationsdienst? Nach einem Überblick über Aufgaben und Formen bibliothekarischer Informationsdienstleistungen und einer Einführung in Mailinglisten für den Informationsdienst wird in dieser Arbeit exemplarisch die im Juli als deutschsprachigen Pendant zu Stumpers-L für Auskunftsbibliothekare gegründete Mailingliste 'RABE' (Recherche und Auskunft in bibliothekarischen Einrichtungen) beschrieben und analysiert. Dazu werden die Ergebnisse zweier empirischer Untersuchungen herangezogen: einer im März 1999 durchgeführten Umfrage unter den Listenmitgliedern und einer Auswertung der im WWW-Archiv von RABE bis Februar 1999 gespeicherten Listenbeiträge. Unter anderem wurde dabei die institutionelle und geographische Herkunft der Listenmitglieder, ihr Nutzungsverhalten (Aktivitätsprofile), ihre Erfahrungen mit RABE und die zur Beantwortung von Auskunftsfragen verwendeten Informationsquellen untersucht. Abschließend erfolgt eine Bewertung von RABE als Instrument im bibliothekarischen Informationsdienst
- Date
- 22. 2.2000 10:25:05
- Footnote
- [Diplomarbeit in Studiengang Öffentliches Bibliothekswesen 1999]
- Imprint
- Köln : FH Köln, Fachbereich Bibliotheks- und Informationswesen
- Series
- Kölner Arbeitspapiere zur Bibliotheks- und Informationswissenschaft; Bd.22
-
Krull, S.: Lesen im Informationszeitalter : Hypertext versus Buch (2000)
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- Footnote
- [Diplomarbeit zur Prüfung für den Studiengang öffentliches Bibliothekswesen]
- Imprint
- Köln : Fachhochschule, Fachbereich Bibliotheks- und Informationswesen
-
Christensen, A.: Virtuelle Auskunft mit Mehrwert : Chatbots in Bibliotheken (2008)
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- Abstract
- Die virtuelle Auskunft mit Hilfe elektronischer Informationsassistenten, auch Chatbots oder Chatterbots genannt, ist ein seit dem Jahr 2004 zu beobachtender Trend im deutschen Bibliothekswesen. Die Arbeit stellt die vier Chatbots ASKademicus, Stella, INA und das Sachsen-I vor. Am Beispiel von Stella aus der SUB Hamburg werden dann die Funktionsweise von Chatbots sowie die Anforderungen an die Konzeption dieser virtuellen Berater erläutert. Den Schwerpunkt der Arbeit bilden der Vergleich von Chatbots und anderen digitalen Auskunftsdiensten und Überlegungen zu den spezifischen Chancen und Mehrwerten im Auskunftsdienst und darüber hinaus.
- Footnote
- Diese Veröffentlichung geht zurück auf eine Master-Arbeit im postgradualen Fernstudiengang Master of Arts (Library and Information Science) an der Humboldt-Universität zu Berlin im Sommersemester 2007. - Erhältlich unter: http://www.ib.hu-berlin.de/~kumlau/handreichungen/h222/.
-
Trunk, D.: Inhaltliche Semantische Netze in Informationssystemen : Verbesserung der Suche durch Interaktion und Visualisierung (2005)
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- Abstract
- Semantische Netze unterstützen den Suchvorgang im Information Retrieval. Sie bestehen aus relationierten Begriffen und helfen dem Nutzer, das richtige Vokabular zur Fragebildung zu finden. Eine leicht und intuitiv erfassbare Darstellung und eine interaktive Bedienungsmöglichkeit optimieren den Suchprozess mit der Begriffsstruktur. Als Interaktionsform bietet sich Hypertext mit seinem Point- und Klickverfahren an. Die Visualisierung erfolgt als Netzstruktur aus Punkten und Linien. Es werden die Anwendungsbeispiele Wissensnetz im Brockhaus multimedial, WordSurfer der Firma BiblioMondo, SpiderSearch der Firma BOND und Topic Maps Visualization in dandelon.com und im Portal Informationswissenschaft der Firma AGI - Information Management Consultants vorgestellt.
- Footnote
- Diplomarbeit im Studiengang Bibliothekswesen
- Imprint
- Köln : Fachhochschule, Institut für Informationswissenschaft
-
Kowalewski, I.: Barockliteratur online im Internet : Das Verzeichnis der im deutschen Sprachraum erschienenen Drucke des 17. Jahrhunderts (VD 17) (1999)
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- Abstract
- In dieser Arbeit wird das VD 17-Projekt vorgestellt. Der Erörterung des Themas ist zunächst ein kurzer Exkurs in die Entwicklungsgeschichte des Projekts vorangestellt, um einen Überblick über die Vorgeschichte und Planungsohasen des Projekts zu gewähren. Im Mittelpunkt stehen daher 4 Aspekte: zunächst wird der Inhalt des Verzeichnisses anhand des geographischen Umfangskonzeptes, der inhaltlichen Schwerpunkte der Teilnehmerbibliotheken sowie durch die inhaltlichen Erschließung und die dafür angeandten Regelwerke. Ein großes Gewicht wird anschließend der technischen Relaisierung des VD 17 sowie den Recherchemöglichkten in der multimedialen Datenbank zugeordnet
- Date
- 22. 2.2000 10:31:39
- Footnote
- [Diplomarbeit in Studiengang Öffentliches Bibliothekswesen 1999]
- Imprint
- Köln : FH Köln, Fachbereich Bibliotheks- und Informationswesen
- Series
- Kölner Arbeitspapiere zur Bibliotheks- und Informationswissenschaft; Bd.21
-
Menges, T.: Möglichkeiten und Grenzen der Übertragbarkeit eines Buches auf Hypertext am Beispiel einer französischen Grundgrammatik (Klein; Kleineidam) (1997)
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- Date
- 22. 7.1998 18:23:25
- Imprint
- Hamburg : FH, Fb Bibliothekswesen
-
Boteram, F.: Semantische Relationen in Dokumentationssprachen : vom Thesaurus zum semantischen Netz (2008)
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- Abstract
- Moderne Verfahren des Information Retrieval verlangen nach aussagekräftigen und detailliert relationierten Dokumentationssprachen. Der selektive Transfer einzelner Modellierungsstrategien aus dem Bereich semantischer Technologien für die Gestaltung und Relationierung bestehender Dokumentationssprachen wird diskutiert. Am Beispiel des Gegenstandsbereichs "Theater" der Schlagwortnormdatei wird ein hierarchisch strukturiertes Relationeninventar definiert, welches sowohl hinreichend allgemeine als auch zahlreiche spezifische Relationstypen enthält, welche eine detaillierte und damit funktionale Relationierung des Vokabulars ermöglichen. Die Relationierung des Gegenstandsbereichs wird als Ontologie im OWL-Format modelliert. Im Gegensatz zu anderen Ansätzen und Überlegungen zur Schaffung von Relationeninventaren entwickelt der vorgestellte Vorschlag das Relationeninventar aus der Begriffsmenge eines vorgegebenen Gegenstandsbereichs heraus. Das entwickelte Inventar wird als eine hierarchisch strukturierte Taxonomie gestaltet, was einen Zugewinn an Übersichtlichkeit und Funktionalität bringt.
- Footnote
- Diplomarbeit im Studiengang Bibliothekswesen
- Imprint
- Köln : Fachhochschule, Institut für Informationswissenschaft
- Theme
- Konzeption und Anwendung des Prinzips Thesaurus
-
Kaluza, H.: Methoden und Verfahren bei der Archivierung von Internetressourcen : "The Internet Archive" und PANDORA (2002)
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- Content
- "Die vorliegende Arbeit befasst sich mit den Methoden und Verfahren bei der Archivierung von Internetressourcen. Ziel ist es, anhand einer vergleichenden Beschreibung zweier zur Zeit aktiver, bzw. im Aufbau befindlicher Projekte, die Grundprobleme dieser speziellen Art der Archivierung darzustellen und deren unterschiedliche Vorgehensweisen beim Aufbau des Archivs zu beschreiben und zu vergleichen. Daraus erfolgt eine Diskussion über grundsätzliche Fragestellungen zu diesem Thema. Hierzu ist es vonnöten, zuerst auf das besondere Medium Internet, insbesondere auf das World Wide Web (WWW), einzugehen, sowie dessen Geschichte und Entstehung zu betrachten. Weiterhin soll ein besonderes Augenmerk auf die Datenmenge, die Datenstruktur und die Datentypen (hier vor allem im World Wide Web) gelegt werden. Da die daraus entstehenden Probleme für Erschließung und Retrieval, die Qualität und die Fluktuation der Angebote im Web eine wichtige Rolle im Rahmen der Archivierung von Internetressourcen darstellen, werden diese gesondert mittels kurzer Beschreibungen bestimmter Instrumente und Projekte zur Lösung derselben beschrieben. Hier finden insbesondere Suchmaschinen und Webkataloge, deren Arbeitsweise und Aufbau besondere Beachtung. Weiterhin sollen die "Virtuelle Bibliothek" und das "Dublin Core"- Projekt erläutert werden. Auf dieser Basis wird dann speziell auf das allgemeine Thema der Archivierung von Internetressourcen eingegangen. Ihre Grundgedanken und ihre Ziele sollen beschrieben und erste Diskussionsfragen und Diskrepanzen aufgezeigt werden. Ein besonderes Augenmerk gilt hier vor allem den technischen und rechtlichen Problemen, sowie Fragen des Jugendschutzes und der Zugänglichkeit zu mittlerweile verbotenen Inhalten. Einzelne Methoden der Archivierung, die vor allem im folgenden Teil anhand von Beispielen Beachtung finden, werden kurz vorgestellt. Im darauf folgenden Teil werden zwei Archivierungsprojekte detailliert beschrieben und analysiert. Einem einführenden Überblick über das jeweilige Projekt, folgen detaillierte Beschreibungen zu Projektverlauf, Philosophie und Vorgehensweise. Die Datenbasis und das Angebot, sowie die Funktionalitäten werden einer genauen Untersuchung unterzogen. Stärken und Schwächen werden genannt, und wenn möglich, untereinander verglichen. Hier ist vor allem auch die Frage von Bedeutung, ob das Angebot a) den Ansprüchen und Zielsetzungen des Anbieters genügt, und ob es b) den allgemeinen Grundfragen der Archivierung von Internetressourcen gleichkommt, die in Kapitel 3 genannt worden sind. Auf Basis aller Teile soll dann abschließend der derzeitige Stand im Themengebiet diskutiert werden. Die Arbeit schließt mit einer endgültigen Bewertung und alternativen Lösungen."
- Footnote
- Diplomarbeit im Studiengang Bibliothekswesen
- Imprint
- Köln : FH / FB Informationswissenschaft
-
Hartmann, S.: Inhaltliche Erschließung einer Call-Center-Datenbank : Konzeptentwicklung für die Kundentelefon-Wissensdatenbank der Deutschen Post AG (KT-WEB 2.0) (2005)
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- Abstract
- Die Qualität der Auskünfte in einem Call-Center des Typus Informationshotline wird gewährleistet durch die zentrale Bereitstellung von Informationen zu Produkten und Dienstleistungen eines Unternehmens. Dies kann in Form von Datenbanken, wie die in dieser Arbeit analysierten Kundentelefon-Wissensdatenbank der Deutschen Post AG (KT-WEB), realisiert werden. Damit die Call-Center-Mitarbeiter präzise, schnell und zuverlässig auf die im Kundengespräch relevanten Informationen zugreifen können, müssen die Informationen inhaltlich entsprechend erschlossen sein. Für KT-WEB wird dazu ein Konzept zur Optimierung der inhaltlichen Erschließung und Suche entwickelt, das über die bisher eingesetzten Erschließungsmethoden, Systematik und Volltexterschließung, hinaus geht: eine Erschließung mit facettierten Schlagwörtern.
- Footnote
- Diplomarbeit im Studiengang Bibliothekswesen
- Imprint
- Köln : Fachhochschule, Institut für Informationswissenschaft
- Theme
- Information Resources Management
