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Meola, M.; Stormont, S.: Starting and operating live virtual reference service : a how-to-do-it manual for librarians (2002) 1.00
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New directions in information behaviour (2011) 1.00

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Hirko, B.; Ross, M.B.: Virtual reference training : the complete guide to providing anytime anywhere answers (2004) 1.00
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Orna, E.: Information strategy in practice (2004) 1.00

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British librarianship and information work : 2001-2005 (2007) 1.00
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Megill, K.A.: Thinking for a living : the coming age of knowledge work (2004) 1.00
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Rader, H.B.: Information literacy 1973-2002 : a selected literature review (2002) 1.00
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Buchanan, L.E.; Luck, D.L.; Jones, T.C.: Integrating information literacy into the virtual university : a course model (2002) 1.00
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Rockman, I.F.: Strengthening connections between information literacy, general education, and assessment efforts (2002) 1.00
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Ruiter, J. de: Aspects of dealing with digital information : "mature" novices on the Internet (2002) 1.00
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Theories of information behavior (2005) 1.00

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Covert and overt : recollecting and connecting intelligence service and information science (2005) 1.00
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Reference and information services : an introduction (2001) 1.00
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Reference and information services : an introduction (1995) 1.00
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Nicholas, D.: Assessing information needs : tools, techniques and concepts for the Internet age (2000) 1.00
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Corrall, S.: Strategic management of information services : a planning handbook (2000) 1.00
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Duckett, R.J.; Walker, P.; Donnelly, C.: Know it all, find it fast : an A-Z source guide for the enquiry desk (2008) 1.00
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Heinström, J.: From fear to flow : personality and information reactions (2010) 1.00
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Lankes, R.D.: New concepts in digital reference (2009) 1.00
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Case, D.O.: Looking for information : a survey on research on information seeking, needs, and behavior (2002) 1.00
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