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Standards for public libraries (1977) 1.00

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Frasch, G.: ¬Der fragende Bibliotheksbenutzer : Auskunftsdienst als Öffentlichkeitsarbeit in Klein- und Mittelstädten (1976) 1.00
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Hall, J.: Survey of information services in British university libraries (1975) 1.00
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Shores, L.: Reference as the promotion of free enquiry (1976) 1.00
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Informationszentrum Öffentliche Bibliothek I (1971) 1.00

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Informationszentrum Öffentliche Bibliothek II : Fortbildungsseminar der Arbeitsstelle für das Büchereiwesen, 1971 (1973) 1.00
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Whittaker, K.: Towards a theory for reference and information service (1977) 1.00
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Edbom, T.: ¬The libraries and municipal information in Sweden (1974) 1.00
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Informations- und Auskunftstätigkeit (1973) 1.00

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Kajberg, L.: ¬Die dänischen Bibliotheken zwischen Kulturzentrum und Informationszentrale (1977) 1.00
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Boucher, V.: Nonverbal communication and the library reference interview (1976) 1.00
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Zehn Gebote für das Auskunftsinterview (1971) 1.00

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Swope, M.J.; Katzer, J.: Why don't they ask questions? (1972) 1.00
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Cheney, F.N.: Guidelines for reviewing reference books (1971) 1.00
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Coleman, K.; Dickinson, P.: Drafting a reference collection policy (1977) 1.00
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Harrelson, L.E.: Large libraries and information desks (1974) 1.00
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Becker, C.A.: Community information service (1974) 1.00

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Gelfand, M.A.: New York Metropolitan reference and research library agency (METRO) (1977) 1.00
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Information for the community (1976) 1.00

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Peck, T.P.: Ladsirlac, Sinto, Herties and all that (1974) 1.00
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