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White, M.D.: Questions in reference interviews (1998) 1.00
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Leckie, G.J.; Pettigrew, K.E.; Sylvain, C.: Modeling the information seeking of professionals : a general model derived from research on engineers, health care professionals, and lawyers (1996) 1.00
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Newton, R.; Sutton, A.; McConnell, M.: Information skills for open learning : a public library initiative (1998) 1.00
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Molholt, P.; Forsythe, K.: Opening up information access through the electronic catalogue (1991) 1.00
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Julien, H.: Constructing 'users' in library and information science (1999) 1.00
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Marcella, R.; Baxter, G.: ¬A national survey of the citizenship information needs of the general public (1999) 1.00
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Fidzani, B.T.: Information needs and information-seeking behaviour of graduate students at the University of Botswana (1998) 1.00
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Gessesse, K.: Re-examining the role of the public services librarian in the new information age (1997) 1.00
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Afolabi, M.: Application of diagnostic constructs to query negotiation in reference service (1996) 1.00
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Odini, C.: Trends in information needs and use research (1993) 1.00
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Ghilardi, F.J.M.: ¬The information center of the future : the professional's role (1994) 1.00
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Spribille, I.: ¬Die Wahrscheinlichkeit, in einer Bibliothek eine nützliche bzw. zufriedenstellenden Arbeit [! Antwort] zu bekommen, ist 'fifty-fifty' : Ergebnisse einer Evaluation des Auskunftsdienstes (1998) 1.00
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