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Corrall, S.: Handbook of strategic planning for library and information services (1995) 1.00
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Owen, T.: Success at the enquiry desk : Successful enquiry answering - every time (1998) 1.00
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¬The impact of emerging technologies on reference service and bibliographic instruction (1995) 1.00
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Mykytiuk, L.J.: From missionary and graduate student to reference librarian (1998) 1.00
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Nahl, D.: Creating user-centered instructions for novice end-users (1999) 1.00
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Harris, S.R.: Webliography : the process of building Internet subject access (1997) 1.00
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Grogan, D.: Practical reference work (1992) 1.00

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Katz, W.A.: Introduction to reference work : Vol.1: Basic information sources; vol.2: Reference services and reference processes (1992) 1.00
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Herring, J.: Enabling students to search and find (1997) 1.00
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Ellis, D.; Haugan, M.: Modelling the information seeking patterns of engineers and research scientists in an industrial environment (1997) 1.00
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White, M.D.: Questions in reference interviews (1998) 1.00
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Leckie, G.J.; Pettigrew, K.E.; Sylvain, C.: Modeling the information seeking of professionals : a general model derived from research on engineers, health care professionals, and lawyers (1996) 1.00
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Newton, R.; Sutton, A.; McConnell, M.: Information skills for open learning : a public library initiative (1998) 1.00
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Molholt, P.; Forsythe, K.: Opening up information access through the electronic catalogue (1991) 1.00
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Kuhlen, R.: Informationsmarkt : Chancen und Risiken der Kommerzialisierung von Wissen (1995) 1.00
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Julien, H.: Constructing 'users' in library and information science (1999) 1.00
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Marcella, R.; Baxter, G.: ¬A national survey of the citizenship information needs of the general public (1999) 1.00
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Fidzani, B.T.: Information needs and information-seeking behaviour of graduate students at the University of Botswana (1998) 1.00
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Gessesse, K.: Re-examining the role of the public services librarian in the new information age (1997) 1.00
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Afolabi, M.: Application of diagnostic constructs to query negotiation in reference service (1996) 1.00
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