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Gers, R.; Seward, L.J.: Improving reference performance : results of a statewide study (1985) 1.00
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Hernon, P.; McClure, C.R.: Library reference service : an unrecognized crisis - a symposium (1987) 1.00
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House, D.E.: Reference efficiency or reference deficiency (1974) 1.00
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James, G.R.: Reference: analysis, management and training (1982) 1.00
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Kleiner, J.P.: Ensuring quality reference desk service : the introduction of a peer process (1991) 1.00
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Murfin, M.E.; Gugelchuk, G.M.: Development and testing of a reference transaction assessment instrument (1987) 1.00
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Rothstein, S.: ¬The measurement and evaluation of reference service (1964) 1.00
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Weech, T.L.: Who's giving all those wrong answers? : direct service and reference personnel evaluation (1984) 1.00
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Young, W.F.: Methods for evaluating reference desk performance (1985) 1.00
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Tyckoson, D.A.: Wrong questions, wrong answers : behavioral vs. factual evaluation of reference service (1992) 1.00
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Westbrook, L.: Evaluating reference : an introductory overview of qualitative methods (1990) 1.00
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Childers, T.: ¬The quality of reference services : still moot after 20 years (1987) 1.00
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Meghabghab, G.; Bilal, D.: Application of information theory to query negotiation : toward an optimal questioning strategy (1991) 1.00
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Rao, S.N.: ¬The implementation of high-tech reference services in a medium-size academic library (1991) 1.00
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Brewer, S.: Tourist information and public libraries (1990) 1.00
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Engle, S.: Reference services and issues in resource sharing via NREN (1992) 1.00
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Kumar, S.: From reference service to information retrieval (1992) 1.00
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Biddiscombe, R.: CD-ROM and the reference librarian : the end of innocence (1992) 1.00
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Allen, F.R.; Smith, R.H.: ¬A survey of telephone enquiries : case study and operational impact in an academic library reference department (1993) 1.00
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Auster, E.; Lawton, S.B.: ¬The negotiation process in on-line bibliographic retrieval (1979) 1.00
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