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Gardner, R.J.: ¬The ten commandments for library customers (1975)
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Lynch, M.J.: Reference interviews in public libraries (1978)
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Allan, A.: Library malpractice suit : could it happen to you? (1976)
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Horn, R.: Why they don't ask questions (1974)
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Lynch, M.J.: Reference interviews in public libraries (1978)
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House, D.E.: Reference efficiency or reference deficiency (1974)
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Auster, E.; Lawton, S.B.: ¬The negotiation process in on-line bibliographic retrieval (1979)
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Knapp, S.D.: ¬The reference interview in the computer-based setting (1978)
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Norman, O.G.: ¬The reference interview : an annotated bibliography (1979)
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Somerville, A.N.: ¬The place of the reference interview in computer searching : the academic setting (1977)
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Hall, J.: Survey of information services in British university libraries (1975)
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Whittaker, K.: Towards a theory for reference and information service (1977)
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Edbom, T.: ¬The libraries and municipal information in Sweden (1974)
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Boucher, V.: Nonverbal communication and the library reference interview (1976)
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Swope, M.J.; Katzer, J.: Why don't they ask questions? (1972)
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Cheney, F.N.: Guidelines for reviewing reference books (1971)
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Coleman, K.; Dickinson, P.: Drafting a reference collection policy (1977)
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Harrelson, L.E.: Large libraries and information desks (1974)
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Gelfand, M.A.: New York Metropolitan reference and research library agency (METRO) (1977)
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Peck, T.P.: Ladsirlac, Sinto, Herties and all that (1974)
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