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Handley, D.: ¬Die Praxis des Auskunftsdienstes in englischen Bibliotheken (1973) 1.00
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Ernestus, H.: Auskunftsdienst: Standards und Realisierung (1973) 1.00
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Krahe, B.: Auskunftsdienst in den USA : dargestellt am Beispiel eines Lehrbuches (1971) 1.00
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Kister, K.F.: Wanted: more professionalism in reference book reviewing (1979) 1.00
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Galvin, T.J.: Case studies and case method (1970) 1.00

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Standards for reference services in public libraries (1970) 1.00
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Stegemann, H.: Thesen zur Finanzierung von IuD-Dienstleistungen über Preise (1979) 1.00
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Slavens, T.; Horn, B.: Computer assisted instruction in education of reference librarians (1975) 1.00
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Hoffmann, B.: Auskunftstätigkeit im Dienste des Leihverkehrs (1978) 1.00
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