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¬The role and impact of the Internet on library and information services (2001)
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Dillon, M.; Jul, E.: Assessing Information on the Internet: : Toward Providing Library Services for Computer-Mediated Communication (2001)
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Nicholas, D.: Assessing information needs : tools, techniques and concepts for the Internet age (2000)
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Gurstein, M.: Community informatics : enabling communities with information and communication technologies (2000)
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Janes, J.; Hill, C.; Rolfe, A.: Ask-an-expert services analysis (2001)
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Janes, J.: Digital reference : reference librarians' experiences and attitudes (2002)
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Ma, W.: ¬A database selection expert system based on reference librarians's database selection strategy : a usability and empirical evaluation (2002)
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Dillon, M.: Assessing Information on the Internet: : Toward Providing Library Services for Computer-Mediated Communication (2001)
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New technologies and reference services (2000)
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Lankes, R.D.: ¬The digital reference research agenda (2004)
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Frické, M.; Fallis, D.: Indicators of accuracy for answers to ready reference questions an the Internet (2004)
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Ronan, J.S.: Chat reference : A guide to live virtual reference services (2003)
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Pomerantz, J.; Nicholson, S.; Belanger, Y.; Lankes, R.D.: ¬The current state of digital reference : validation of a general digital reference model through a survey of digital reference services (2004)
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Coffman, S.: Going live : starting and running a virtual reference service (2003)
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Pace, A.K.: ¬The ultimate digital library : where the new information players meet (2003)
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Kwon, N.: Community networks : community capital or merely an affordable Internet access tool? (2005)
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Lipow, A.G.: ¬The virtual reference librarian's handbook (2003)
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Günther, S.: Aufbruch in den virtuellen Raum : Anleitung zum Aufbau eines Web Contact Centers (2005)
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Pomerantz, J.: ¬A conceptual framework and open research questions for chat-based reference service (2005)
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McCrea, R.: Evaluation of two library-based and one expert reference service on the Web (2004)
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