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Information brokers and reference services (1989)
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- Reference librarian; no.22
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Nagl, M.: ¬Die Bibliothek als kulturelles Dienstleistungszentrum (1988)
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Childers, T.: Information and referral : public libraries (1983)
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Lokale Auskunftsstellen : Typologie (1988)
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Levinson, R.W.: Information and referral networks : doorways to human services (1988)
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Papendieck, A.: Organisation des Auskunftsdienstes in öffentlichen Bibliotheken (1982)
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- Lehrbriefe Auskunftsdienst; 1) (Dbi-Materialien; 22
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Stevens, N.D.: ¬The importance of the verb in the reference question (1988)
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- Reference librarian. 1988, no.22, S.241-244
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Nawe, J.: How significant is nonverbal communication in the reference interview? : An overview (1989)
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- Maktaba. 11(1989), no.1, S.19-22
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Umstätter, W.; Rehm, M.: Einführung in die Literaturdokumentation und Informationsvermittlung : Medizin - Biologie, Chemie - Physik (1981)
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Höfer, O.: Auskunftsdienst in wissenschaftlichen Universalbibliotheken (1982)
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Eitel, H.: Einsatzmöglichkeiten von Informationsdatenbanken im Auskunftsbereich einer Großstadtbibliothek (1987)
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Rasche, M.: Zwei Jahre Informationsbroschürendienst : ein Angebot und seine Annahme (1989)
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Reddel, S.: Darstellung britischer Bibliotheksdienste (1988)
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Preuss, V.: Benutzerorientierte Informationsberatung (1984)
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- Imprint
- Frankfurt/M. : DGD
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Boulanger, M.: Online services at the reference desk : new technologies vs. old problems (1986)
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Malley, I.: ¬The basics of information skills teaching (1984)
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Balducci, M.: Lehrbücher für den Informationsdienst : ein Vergleich von 'Davison', 'Katz' (4. Aufl.) und 'Lehrbriefe für den Auskunftsdienst' (1986)
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Jennerich, E.Z.; Jennerich, E.J.: ¬The reference interview as a creative art (1987)
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Kesselman, M.; Watstein, S.B.: ¬The measurement of reference and information service (1987)
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Felsky, M.: ¬The legal liability of information professionals (1989)
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