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Information brokers and reference services (1989)
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- Reference librarian; no.22
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Stevens, N.D.: ¬The importance of the verb in the reference question (1988)
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- Reference librarian. 1988, no.22, S.241-244
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Nawe, J.: How significant is nonverbal communication in the reference interview? : An overview (1989)
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- Maktaba. 11(1989), no.1, S.19-22
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Papendieck, A.: Organisation des Auskunftsdienstes in öffentlichen Bibliotheken (1982)
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- Lehrbriefe Auskunftsdienst; 1) (Dbi-Materialien; 22
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Altmann, E.: Assessment of reference services (1982)
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Auster, E.: User satisfaction with the online negotiation interview : contemporary concern in traditional perspective (1983)
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Childers, T.: Information and referral : public libraries (1983)
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Hattendorf, L.C.: ¬The art of reference collection development (1989)
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James, G.R.: Reference: analysis, management and training (1982)
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Young, W.F.: Methods for evaluating reference desk performance (1985)
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Douglas, I.: Reducing failures in reference service (1988)
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Ruppert, E.: Grundlagen des Auskunftsdienstes in Stadtbibliotheken (1985)
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Naeve, E.: Informationsdienst in Öffentlichen Bibliotheken Dänemarks (1985)
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Levinson, R.W.: Information and referral networks : doorways to human services (1988)
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Auster, E.; Lawton, S.B.: Search interview techniques and information gain as antecedents of user satisfaction with online bibliographic retrieval (1984)
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Planning for online search service in sci-tech libraries (1981)
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Serving end-users in sci-tech libraries (1984)
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Conflicts in reference services (1985)
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Auskunftsdienst an Öffentlichen Bibliotheken : Texte zu Theorie und Praxis (1985)
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Durrance, J.C.: Community information services : an innovation at the beginning of its second decade (1984)
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