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Stalker, J.C.; Murfin, M.E.: Quality reference service : a preliminray case study (1996)
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- Journal of academic librarianship. 22(1996) no.6, S.423-429
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Murfin, M.E.; Gugelchuk, G.M.: Development and testing of a reference transaction assessment instrument (1987)
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Murfin, M.E.; Wynar, L.R.: Reference service : an annotated bibliographic guide (1977)
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Halldorsson, E.A.; Murfin, M.E.: ¬The performance of professionals and non-professionals in the reference interview (1977)
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Bunge, C.A.; Murfin, M.E.: Reference questions : data from the field (1987)
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Murfin, M.E.: Evaluation of reference service by user report of success (1995)
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Stalker, J.C.; Murfin, M.E.: Frequently Asked Questions : an effective way to store and retrieve reference information? (1996)
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Stalker, J.C.; Murfin, M.E.: Why reference librarians won't disappear : a study of success in identifying answering sources for reference questions (1996)
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