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Grundstein, M.; Barthès, J.-P.: ¬An industrial view of the process of capitalizing knowledge (1996) 0.06

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Source: Knowledge management: organization competence and methodolgy. Proceedings of the Fourth International ISMICK Symposium, 21-22 October 1996, Netherlands. Ed.: J.F. Schreinemakers

Beulens, A.; Zuurbier, P.: Inter-firm competence management (1996) 0.06

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Date: 12. 8.2002 13:22:13
Source: Knowledge management: organization competence and methodolgy. Proceedings of the Fourth International ISMICK Symposium, 21-22 October 1996, Netherlands. Ed.: J.F. Schreinemakers

Ballay, J.-F.; Poitou, J.-P.: Diademe : a collective knowledge management system (CKMS) (1996) 0.04

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Source: Knowledge management: organization competence and methodolgy. Proceedings of the Fourth International ISMICK Symposium, 21-22 October 1996, Netherlands. Ed.: J.F. Schreinemakers

Swartzberg, T.: Identifying and spreading expertise : The knowledge manager's brief: to disseminate a company's data and the know-how of its staff (1999) 0.03

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Date: 29.11.1999 12:18:22
Source: International Herald Tribune. 15. Nov. 1999, S.22

Business information in the Intranet age (1996) 0.02

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Date: 22. 2.1997 19:42:34

Stubley, P.: Cataloguing standards and metadata for e-commerce (1999) 0.02

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Information systems outsourcing in theory and practice (1995) 0.02

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Date: 22. 7.1996 10:51:56

Mentzas, G.: ¬A functional taxonomy of computer-based information systems (1994) 0.02

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Date: 8. 3.1997 13:34:22

Willcocks, L.: Investing in information systems : evaluation and management (1996) 0.02

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Footnote: Rez. in: Journal of strategic information systems 5(1996) no.1, S.81-82 (P. Powell)

Maguire, C.; Kazlauskas, E.J.; Weir, A.D.: Information services for innovative organzations (1994) 0.02

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Footnote: Rez. in: Australian academic and research libraries 27(1996) no.1, S.74-75 (P. Clayton)

Allen, B.L.: Information tasks : toward a user-centred approach to information systems (1996) 0.02

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Footnote: Rez in: Information processing and management 33(1997) no.6, S.807 (P. Borlund)

Durfee, E.H.; Mullen, T.; Park, S.; Vidal, J.M.; Weinstein, P.: Strategic reasoning and adaptation in an information economy (1999) 0.02

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Knowledge management : enterprise, network and learning (1999) 0.02

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Editor: Schreinemakers, J.F. u. J.-P. Barthès

Kingma, B.R.: ¬The economics of information : a guide to economics and cost-benefit analysis for information professionals (1996) 0.02

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Date: 22. 2.1997 19:44:14

Taylor, A.: Engaging with knowledge : emerging concepts in knowledge management (2003) 0.02

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Date: 2. 2.2003 18:31:22

Information and management : utilization of technology - structural and cultural impact (1998) 0.02

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Date: 7. 7.1999 12:22:42

Top, J.: Objectifying domain knowledge (1996) 0.02

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Source: Knowledge management: organization competence and methodolgy. Proceedings of the Fourth International ISMICK Symposium, 21-22 October 1996, Netherlands. Ed.: J.F. Schreinemakers

Evans, P.; Wurster, T.S.: Blown to bits : how the new economics of information transforms strategy (2000) 0.02

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Information management : the evaluation of information systems investments (1994) 0.02

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Footnote: Rez. in: Journal of strategic information systems 5(1996) no.1, S.81-82 (P. Powell)

Philip, G.; Hazlett, S.-A.: Service quality of industrial information services (1996) 0.02
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```
Abstract

Reports on an empirical investigation to measure the quality of the information services that are available to the commercial and industrial sectors in Northern Ireland. Examines the quality management practices of the business information providers and evaluates the quality of information and support as perceived by the business community. Develops and tests a new general survey instrument (P-C-P), as an alternative to SERVQUAL, that hat the ability to measure the quality gap that exists between the customers' expectations of these information services and their perceptions of the actual service that is received

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