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  • × theme_ss:"Informationsdienstleistungen"
  1. Biehler, D.; Feldsien-Sudhaus, I.; Hapke, T.; Marahrens, O.: DISCUS : Developing Information Skills & Competence for University Students, das Online-Tutorial zur Förderung der Informationskompetenz der Universitätsbibliothek der TU Hamburg-Harburg (TUHH) (2005) 0.07 
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  2. Bürger, T.: Informationszentrum? Forschungsbibliothek? Dienstleister? : Zum Strukturwandel wissenschaftlicher Bibliotheken (2006) 0.06 
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    Date
    4. 3.2006 16:29:22
    Source
    "Geld ist rund und rollt weg, aber Bildung bleibt": 94. Deutscher Bibliothekartag in Düsseldorf 2006. Hrsg.: D. Lülfing u. I. Siebert
  3. Wagner, T.: Evaluation von Point-of-Information (POI)-Systemen : die Akzeptanz von Informationskiosken in Abhängigkeit von Informationsrelevanz und Informationsaufbereitung (1997) 0.06 
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    Date
    22. 2.1997 19:40:31
    Footnote
    Rez. in: nfd 49(1998) H.4, S. 203-204 (I. Gabel-Becker)
  4. Salvesen, G.: Is the library able to find the answer? (2005) 0.05 
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    Abstract
    To answer this question I need a theoretical discussion of the aspects that have implication on the quality of the reference service, and an empirical study of the service. By combining theories from the field of reference service, service, goods quality and service quality, I propose six factors related to the total quality of the reference service: The library, the servicescape, the librarian, the user and the answer. From these aspects I have in this paper chosen to focus on the librarian's ability to communicate with the user. The empirical study consists of an analysis of 20 dialogs conversations between user and librarian. The analysis has its theoretical and conceptual roots in Conversation Analysis or CA.
    Date
    22. 7.2009 10:54:45
  5. Moore, A.: As I sit studying : WWW-based reference services (1998) 0.05 
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    Date
    17. 7.1998 22:10:42
  6. Aghemo, A.: Anche l'arte ha sue regole : e possibile anche per il bibliotecario del servizio d'informazione fondare la sua attivita su un 'codice' certo? (1993) 0.04 
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    Date
    6. 4.1996 13:22:31
    Language
    i
  7. Aghemo, A.: Come valutare il servizio di informazione (1993) 0.04 
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    Date
    6. 4.1996 13:22:31
    Language
    i
  8. Aghemo, A.: Etica professionale e servizio di informazione (1993) 0.04 
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    Date
    6. 4.1996 13:22:31
    Language
    i
  9. Nicholas, D.; Huntington, P.; Jamali, H.R.; Rowlands, I.; Fieldhouse, M.: Student digital information-seeking behaviour in context (2009) 0.04 
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    Date
    23. 2.2009 17:22:41
  10. Bertram, J.: Informationen verzweifelt gesucht : Enterprise Search in österreichischen Großunternehmen (2011) 0.04 
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    Abstract
    Die Arbeit geht dem Status quo der unternehmensweiten Suche in österreichischen Großunternehmen nach und beleuchtet Faktoren, die darauf Einfluss haben. Aus der Analyse des Ist-Zustands wird der Bedarf an Enterprise-Search-Software abgeleitet und es werden Rahmenbedingungen für deren erfolgreiche Einführung skizziert. Die Untersuchung stützt sich auf eine im Jahr 2009 durchgeführte Onlinebefragung von 469 österreichischen Großunternehmen (Rücklauf 22 %) und daran anschließende Leitfadeninterviews mit zwölf Teilnehmern der Onlinebefragung. Der theoretische Teil verortet die Arbeit im Kontext des Informations- und Wissensmanagements. Der Fokus liegt auf dem Ansatz der Enterprise Search, ihrer Abgrenzung gegenüber der Suche im Internet und ihrem Leistungsspektrum. Im empirischen Teil wird zunächst aufgezeigt, wie die Unternehmen ihre Informationen organisieren und welche Probleme dabei auftreten. Es folgt eine Analyse des Status quo der Informati-onssuche im Unternehmen. Abschließend werden Bekanntheit und Einsatz von Enterprise-Search-Software in der Zielgruppe untersucht sowie für die Einführung dieser Software nötige Rahmenbedingungen benannt. Defizite machen die Befragten insbesondere im Hinblick auf die übergreifende Suche im Unternehmen und die Suche nach Kompetenzträgern aus. Hier werden Lücken im Wissensmanagement offenbar. 29 % der Respondenten der Onlinebefragung geben zu-dem an, dass es in ihren Unternehmen gelegentlich bis häufig zu Fehlentscheidungen infolge defizitärer Informationslagen kommt. Enterprise-Search-Software kommt in 17 % der Unternehmen, die sich an der Onlinebefragung beteiligten, zum Einsatz. Die durch Enterprise-Search-Software bewirkten Veränderungen werden grundsätzlich posi-tiv beurteilt. Alles in allem zeigen die Ergebnisse, dass Enterprise-Search-Strategien nur Erfolg haben können, wenn man sie in umfassende Maßnahmen des Informations- und Wissensmanagements einbettet.
    Content
    Dissertation am Institut für Bibliotheks- und Informationswissenschaft der Philosophische Fakultät I an der Humboldt-Universität zu Berlin. Vgl.: http://edoc.hu-berlin.de/dissertationen/bertram-jutta-2011-06-30/PDF/bertram.pdf.
    Date
    22. 1.2016 20:40:31
  11. Spribille, I.: ¬Die Wahrscheinlichkeit, in einer Bibliothek eine nützliche bzw. zufriedenstellenden Arbeit [! Antwort] zu bekommen, ist 'fifty-fifty' : Ergebnisse einer Evaluation des Auskunftsdienstes (1998) 0.04 
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    Footnote
    Vgl. zur Titelformulierung: "Das Göttinger PDF (vermutlich 1998) schrieb ebenfalls Arbeit. [http://web.archive.org/web/20000615025325/http://webdoc.gwdg.de:80/edoc/aw/bfp/1998_1/106-110.pdf]. Eine alte Zusammenstellung [http://www2.bui.haw-hamburg.de/pers/ulrike.spree/BFLit.html] machte das, was geboten gewesen wäre: "Spribille, Ingeborg: Die Wahrscheinlichkeit, in einer Bibliothek eine nuetzliche bzw. zufriedenstellende Arbeit [! Antwort] zu bekommen, ist "fifty-fifty" : Ergebnisse einer Evaluation des Auskunftsdienstes. Auch als Computerdatei. - Zugang: Internet und World Wide Web. - Systemvoraussetzungen: Acrobat reader. - Adresse: http://webdoc.gwdg.de/edoc/aw/bfp/1998_1/106-110.pdf. // In: Bibliothek. - Muenchen. - 22 (1998),1, S. 106 - 110". Aber die meisten AutorInnen zitieren stillschweigend Antwort. Eventuell ist der Titel im Jahresinhaltsverzeichnis der Zeitschrift oder anderweitig berichtigt worden." [Quelle: Klaus Graf in einer Mail an Inetbib vom 18.11.2017]
    Source
    Bibliothek: Forschung und Praxis. 22(1998) H.1, S.106-110
  12. Douglas, I.: Reducing failures in reference service (1988) 0.03 
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  13. Nilges, A.; Siebert, I.: Teaching Library als umfassende Strategie : Das Konzept zur Vermittlung von Informationskompetenz der Universitäts- und Landesbibliothek Düsseldorf hat sich bewährt (2007) 0.03 
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    Date
    22. 8.2007 11:50:06
  14. Cole, C.; Behesthi, J.; Large, A.; Lamoureux, I.; Abuhimed, D.; AlGhamdi, M.: Seeking information for a middle school history project : the concept of implicit knowledge in the students' transition from Kuhlthau's Stage 3 to Stage 4 (2013) 0.03 
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    Date
    22. 3.2013 19:41:17
  15. Thun, H.-P.: ¬Der Informationsdienst der Öffentlichen Bibliothek (1971) 0.03 
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    Source
    Informationszentrum Öffentliche Bibliothek I
  16. Materialien zum Informationsdienst I : Informationsfragen aus der Stadtbibliothek Duisburg (1972) 0.03 
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  17. Informationszentrum Öffentliche Bibliothek I (1971) 0.03 
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  18. Zenker, H.; Bleul, I.: ¬Die Informationstätigkeit in staatlichen allgemeinen öffentlichen Bibliotheken : Grundsätze und Empfehlungen (1969) 0.03 
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  19. Malley, I.: ¬The basics of information skills teaching (1984) 0.03 
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  20. Wirtjes, I.: Kommunale Information in Btx : Darstellung und Vergleich mit anderen Informationsquellen (1992) 0.03 
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Authors

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  • dk 2
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  • a 196
  • m 33
  • s 13
  • el 5
  • i 4
  • x 4
  • b 1
  • u 1
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