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Snyder, H.; Davenport, E.: Costing and pricing in the digital age : a practical guide for information services (1997)
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Davenport, E.; Procter, R.; Goldenberg, A.: Distributed expertise : remote reference service on a metropolitan area network (1997)
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Green, A.-M.; Davenport, E.: Putting new media in its place : the Edinburgh experience (1999)
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