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Tenopir, C.; Ennis, L.: ¬The digital reference work of academic libraries (1998) 0.03

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Language: e
Source: Online. 22(1998) no.4, S.22-28

Lipow, A.G.: ¬The virtual reference librarian's handbook (2003) 0.01
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Date

22. 3.2004 14:46:50

Footnote

Rez. in BuB 56(2004) H.3: "Auskunfts- und Informationsdienst wird in den USA als unverzichtbare und wohl wichtigste bibliothekarische Tätigkeit betrachtet. Daher verwundert nicht, dass die Popularisierung des Internet Bibliothekare und Bibliotheken frühzeitig dazu veranlasst hat, ihre Auskunftsdienstleistungen im Web anzubieten. Dies geschah zunächst durch organisierte Auskunft per E-Mail, später per Webformular und vor allem seit 2000/2001 verstärkt per Chat. Als zusammenfassende Bezeichnung für diese Varianten wird meist der Begriff digital reference verwendet. In den USA, aber auch in Australien, Großbritannien oder Skandinavien schenkt man dem Thema Digital Reference schon seit mehreren Jahren größte Aufmerksamkeit. Die Zahl der bislang dazu publizierten Fachaufsätze lag Ende 2003 bereits weit über 600, jährlich im November findet seit 1999 die »Digital Reference Conference« statt, und mit DIG_REF sowie LiveReference existieren zwei Diskussionslisten, die sich ausschließlich mit Fragen bibliothekarischer Auskunft im Internet beschäftigen. Im vergangenen Jahr sind in den USA allein vier umfangreiche Monographien zu Digital Reference erschienen, darunter das hier zu besprechende Werk von Anne Lipow. ... Gegenwärtig deutet sich an, dass das Thema Digital Reference, Online-Auskunft oder Auskunft per Chat in deutschen Bibliotheken auf mehr Interesse stößt als in den vergangenen Jahren. Nachdem bislang vorwiegend (einige wenige) wissenschaftliche Bibliotheken ChatAuskunft anbieten, haben mehrere Öffentliche Bibliotheken, darunter die ZLB Berlin und die Stadtbücherei Frankfurt am Main, angekündigt, zukünftig auchAuskunftperChatanbieten zu wollen. Eine wichtige Rolle spielt in diesem Zusammenhang der weltweite Auskunftsverbund QuestionPoint, der von OCLC gemeinsam mit der Library of Congress betrieben wird. Sowohl denjenigen, die sich noch im Unklaren sind, als auch jenen, die entsprechende Planungen bereits beschlossen haben, kann der Band von Anne Lipow nur wärmstens empfohlen werden." (H. Rösch)

Language

e

Rosen, J.; Dickstein, R.; Greenfield, L.: Using the World Wide Web at the reference desk (1998) 0.00

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Weeding and maintenance of reference collections (1990) 0.00

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Business reference services and sources : how end users and librarians work together (1997) 0.00

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Adams, V.M.: Concepts in end-user training : how to convert end users into effective searchers (1997) 0.00

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Katz, W.A.: Introduction to reference work (1997) 0.00

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New technologies and reference services (2000) 0.00

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Reference and information services : an introduction (2001) 0.00

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Koutnik, C.: ¬The World Wide Web is here : is the end of printed reference sources near? (1997) 0.00

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Hart, J.L.; Miller, J.P.: Migrating databases : CD-ROM vs. the Internet (1997) 0.00

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Darrah, B.: Surfing the stacks in an electronic age (1998) 0.00

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Reference and information services : an introduction (1995) 0.00

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Duckett, R.J.; Walker, P.; Donnelly, C.: Know it all, find it fast : an A-Z source guide for the enquiry desk (2008) 0.00

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Katz, W.A.: Introduction to reference work : Vol.1: Basic information sources; vol.2: Reference services and reference processes (1992) 0.00

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