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Stalker, J.C.; Murfin, M.E.: Quality reference service : a preliminray case study (1996) 0.03

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Abstract: The Brandeis University main library, Waltham, MA, reference service scored highly on the Wisconsin-Ohio Reference Evaluation Programme (WOREP). Reports on a site visit to Brandeis carried out in 1996 to determine how its reference library performance differs from the perfromance of the typical academic reference deparrtment in the areas covered by the WOREP data. Findings indicate that intensive use of electronic resources, a good reference collection, good architecture, administrative support and adequate time provided by the consultation model contributed to service quality
Source: Journal of academic librarianship. 22(1996) no.6, S.423-429
Type: a

Stalker, J.C.; Murfin, M.E.: Frequently Asked Questions : an effective way to store and retrieve reference information? (1996) 0.00
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Abstract

Work is underway by Stalker and Murfin to develop a database of reference information and materials to help referecne librarians identify andswering sources for reference questions. In the process of this work, they found that traditional approaches to this database did not provide a consistently efficient method of gaining access to sources that would answer a perticular reference question. They noted that FAQs have become a major navigating tool on the Internet; a perliminary investigation was done to determine whether FAQs might provide a more consistently successful method of accessing reference knowledge and reference materials. A preliminary study was done of 20 challenging questions on the subject of American government, politics, elections, and law. The purpose was to make a preliminary estimate of how well a limited number of FAQs could represent the variety of patron questions that might be encountered in a subject area. It was concluded that FAQs might be a promising avenue of further research and development

Type

a
Stalker, J.C.; Murfin, M.E.: Why reference librarians won't disappear : a study of success in identifying answering sources for reference questions (1996) 0.00
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Abstract

Sourcefinder (SOFI) is an expert system consisting of a database of annotated reference sources, uisng the Nota Bene software, which serves as a support for reference services at the reference desk of the Main Library at Ohio State University. SOFI is used by new reference librarians as a trainign aid, by experienced librarians in unfamiliar subject areas and has the potential to be used at times and places where reference librarians are unavailable. More direct access to reference knowledge is provided ny means of a series of question units on a variety of subjects, where instructions, last resort suggestions, and sources are arranged in the form of types of reference questions. Reports results of a study to test the SOFI question units against the libraries' catalogue, OSCAR, in its ability to convert raw reference questions into subjects and to match that subject with the library's resources. Reference questions were selected and the results obtained by students compared with those obtained by experienced reference librarians. The 8 questions involved: cities; foreign languages; dates and chronologies; money and finance; government officials; testa and assessment; associations; and abbreviations. Point to ways in which SOFI might be improved in the light of this study and suggests the possibility of making SOFI available on the WWW

Type

a