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Salomon, K.: ¬The impact of CD-ROM on reference departments (1988)
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Information brokers and reference services (1989)
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- Series
- Reference librarian; no.22
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Markey, K.: Levels of question formulation in negotiation of information need during the online presearch interview : a proposed model (1981)
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Stevens, N.D.: ¬The importance of the verb in the reference question (1988)
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- Source
- Reference librarian. 1988, no.22, S.241-244
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Nawe, J.: How significant is nonverbal communication in the reference interview? : An overview (1989)
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- Source
- Maktaba. 11(1989), no.1, S.19-22
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Umlauf, K.: Verbraucherberatung in der Stadtbibliothek Ludwigsburg (1989)
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