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Stalker, J.C.; Murfin, M.E.: Why reference librarians won't disappear : a study of success in identifying answering sources for reference questions (1996)
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Stalker, J.C.; Murfin, M.E.: Frequently Asked Questions : an effective way to store and retrieve reference information? (1996)
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Stalker, J.C.; Murfin, M.E.: Quality reference service : a preliminray case study (1996)
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