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year_i:[2000 TO 2010}
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Shachaf, P.; Oltmann, S.M.; Horowitz, S.M.: Service equality in virtual reference (2008)
10.09
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- Author
- Shachaf, P.
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Shachaf, P.: ¬The paradox of expertise : is the Wikipedia Reference Desk as good as your library? (2009)
10.09
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- Author
- Shachaf, P.