Search (6 results, page 1 of 1)

  • × theme_ss:"Informationsdienstleistungen"
  • × year_i:[1980 TO 1990}
  1. Galsterer, B.: Einsatzmöglichkeiten neuer Medien in Öffentlichen Büchereien : die Bibliothek als Informations-Vermittlungsstelle (1984) 0.02
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  2. Oberhauser, O.: ¬Das Auskunftsinterview im Kontext des Online Information Retrieval : ein Überblick aus bibliothekarischer Sicht (1987) 0.01
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    Abstract
    Nicht nur das traditionelle bibliothekarische Auskunftsinterview, sondern auch die Befragung bzw. Beratung, die im Zusammenhang mit der bibliothekarischen Dienstleistung des Online Information Retrieval zwischen Rechercheur und Endbenutzer abläuft, ist in der Literatur vielfach praxisbezogener, aber auch theoretischer Abhandlungen. Der gesamte Interviewprozeß läßt sich in 4 Phasen gliedern, deren zweite, das der Recherche vorausgehende 'Presearch-Interview' im engeren Sinn, für das Gelingen der Online-Suche besonders wichtig ist. Die dabei inhaltlich und formal wesentlichen Aspekte können in Form praktischer Gebrauchsanweisungen aufgelistet werden. Weiter sind Interview-Stil und -Verhalten von Bedeutung; auftretende Kommunikationsbarrieren können durch Einsatz nichtverbaler Kommunikationstechniken und einfühlsames Beraterverhalten überwunden werden. Eine neue Variante des Auskunftsinterviews ist das sog. 'Presearch-Counseling', das bei der Beratung von Bibliotheksbenutzern, die endbenutzergerechte Online-Retrievalsysteme verwenden, erforderlich sind
  3. Information brokers and reference services (1989) 0.00
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    Series
    Reference librarian; no.22
  4. Papendieck, A.: Organisation des Auskunftsdienstes in öffentlichen Bibliotheken (1982) 0.00
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    Series
    Lehrbriefe Auskunftsdienst; 1) (Dbi-Materialien; 22
  5. Stevens, N.D.: ¬The importance of the verb in the reference question (1988) 0.00
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    Source
    Reference librarian. 1988, no.22, S.241-244
  6. Nawe, J.: How significant is nonverbal communication in the reference interview? : An overview (1989) 0.00
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    Source
    Maktaba. 11(1989), no.1, S.19-22

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