-
Gödert, W.; Lepsky, K.: Informationelle Kompetenz : ein humanistischer Entwurf (2019)
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- Footnote
- Rez. in: Philosophisch-ethische Rezensionen vom 09.11.2019 (Jürgen Czogalla), Unter: https://philosophisch-ethische-rezensionen.de/rezension/Goedert1.html. In: B.I.T. online 23(2020) H.3, S.345-347 (W. Sühl-Strohmenger) [Unter: https%3A%2F%2Fwww.b-i-t-online.de%2Fheft%2F2020-03-rezensionen.pdf&usg=AOvVaw0iY3f_zNcvEjeZ6inHVnOK]. In: Open Password Nr. 805 vom 14.08.2020 (H.-C. Hobohm) [Unter: https://www.password-online.de/?mailpoet_router&endpoint=view_in_browser&action=view&data=WzE0MywiOGI3NjZkZmNkZjQ1IiwwLDAsMTMxLDFd].
-
Jennerich, E.Z.; Jennerich, E.J.: ¬The reference interview as a creative art (1997)
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- Date
- 31.12.1998 22:14:52
- Footnote
- Rez. in: Reference and unser services quarterly 37(1997) no.2, S.238 (L.L. Reed)
-
Grogan, D.: Practical reference work (1979)
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- LCSH
- Reference services (Libraries)
- Subject
- Reference services (Libraries)
-
Cady, G.H.; McGregor, P.: Mastering the Internet (1996)
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- Date
- 13. 7.1998 19:21:22
- Footnote
- Rez. in: Internet reference services quarterly. 3(1998) no.1, S.89-90 (H. Blenkinsopp)
-
Tague-Sutcliffe, J.: Measuring information : an information services perspective (1995)
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- Footnote
- Rez. in: Information processing and management. 32(1996) no.3, S.389-391 (P.B. Kantor); Journal of academic librarianship 22(1996) no.2, S.147 (T.A. Brooks); Medical reference services quarterly 15(1996) no.2, S.109-110 (C. Gluck); JASIS 47(1996) no.10, S.794-795 (R. Losee)
-
Owen, T.: Success at the enquiry desk (1996)
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- COMPASS
- Libraries / Reference services
- LCSH
- Reference services (Libraries)
- Subject
- Reference services (Libraries)
Libraries / Reference services
-
Reference and information services : an introduction (1991)
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- LCSH
- Reference services (Libraries)
Information services
- Subject
- Reference services (Libraries)
Information services
-
Reference libraries and information services : technological change and financial pressure (1997)
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- LCSH
- Public libraries / Reference services / Great Britain
Public libraries / Information services / Great Britain
- Subject
- Public libraries / Reference services / Great Britain
Public libraries / Information services / Great Britain
-
Grogan, D.: Practical reference work (1992)
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- Abstract
- This new edition reflects the best of current practice and the findings of recent research. It includes the effects on reference work of OPACs, CD-ROM, expert systems and online databases, also covers recent work on question analysis and information-seeking behaviour
- COMPASS
- Libraries / Reference services
- Subject
- Libraries / Reference services
-
Buckland, M.: Redesigning library services : a manifesto (1992)
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- COMPASS
- Libraries / Reference services
- Subject
- Libraries / Reference services
-
New technologies and reference services (2000)
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- Abstract
- This comprehensive volume recounts the ways reference librarians have adapted traditional services to deal with the changes in both information technologies and library patrons. New Technologies and Reference Services shows how to provide needed services using videoconferencing, interactive classrooms, drop-in seminars, and required courses. It also discusses the other implications of new technologies, including developing trends in publishing, copyright issues, collection strategies, and decentralizing library reference services.
- Series
- The reference librarian; 34, no. 71
-
Grogan, D.: Grogan's case studies in reference work : Vol.1-6 (1987)
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- Abstract
- In this major series of 6 volumes the author shows the reference process in action. Mr. Grogan's Approach is to dramatize the enquiry process. Real cases with questions as vague or as specific as actually occured are entertainingly re-created
- Content
- Vol.1: Enquiries and the reference process. 96 S. - Vol.2: Encyclopedias, yearbooks, directories and statistical sources. 184 S. - Vol.3: Bibliographies of books. 104 S. - Vol.4: Periodicals and their guides. 136 S. - Vol.5: Dictionaries and phrase books. 160 S. - Vol.6: Biographical source. 160 S.
- LCSH
- Reference services (Libraries)
- PRECIS
- Libraries / Reference services
- Subject
- Reference services (Libraries)
Libraries / Reference services
-
Rothstein, S.: ¬The development of reference services through academic traditions, public library practice and special librarianship (1955)
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-
Anderson, J.L.: Communication sciences and disorders : an annotated bibliography and guide to reference resources in the field (1996)
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- Footnote
- Rez. in: Medical reference services quarterly 16(1997) no.4, S.96-97 (L.F. Turner)
-
Reference and information services : an introduction (2001)
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- LCSH
- Reference services (Libraries)
Information services
- Subject
- Reference services (Libraries)
Information services
-
Library resources on the Internet : strategies for selection and use (1992)
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- Abstract
- A project of Direct Patron Access to Computer-based Reference Systems Committee, Machine-assisted Reference Section, Reference and Adult Services Division, American Library Association.
- Imprint
- Chicago : ALA, Reference and Adult Services Division
-
Ronan, J.S.: Chat reference : A guide to live virtual reference services (2003)
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- Footnote
- Rez. in: JASIST 55(2004) no.4, S.366-368 (L. Mon): "The early years of the 21st century have been marked in the library community by a sharp increase in "chat reference" Services offered through library Web sites. Variously called "live reference," "virtual reference," or "chat reference," these Services utilize chat, MOO, instant messaging, and other online technologies to extend the live, synchronous interaction of the library reference desk to the Internet. In 2001, Stephen Francoeur found 272 libraries with chat reference Services worldwide, and in June 2003 Bernie Sloan's online listing of chat consortia included 47 consortia, which together represented more than 550 U.S. libraries. (Francoeur, 2001; Sloan, 2003) Jana Ronan's book is the latest entrant among recent works intended to guide librarians in the growing trend of setting up synchronous online "chat reference" services, and provides information about selecting software, setting service policies, conducting training, and managing staffing for a variety of different service configurations. Ronan, who serves as Interactive Reference Coordinator for the George A. Smathers Libraries at the University of Florida, Gainesville, covers the practical aspects of launching and managing chat reference services in 10 chapters, followed by five chapters of individual case studies contributed by other authors who describe chat reference implementations at SUNY Morrisville, Austin Peay State University, Paradise Valley Community College, University of South Florida, and the University of Florida.
Other recent works in this field include Marc Meola and Sam Stormont's 2002 "how to do it manual" for starting and operating live reference services, and Anne Grodzins Lipow's 2003 "handbook" for virtual reference librarians (Meola & Stormont, 2002; Lipow, 2003). As with Ronan's book, each of these is targeted toward librarians who are considering offering live interactive online reference services as part of a digital library presence. While Meola and Stormont provide extensive guidance an adapting chat services to specific staffing configurations and Lipow focuses more deeply an developing staff skills for the chat reference interaction, Ronan's book offers the most comprehensive overview for analyzing and selecting among chat reference software choices. Ronan's first two Chapters are focused an software choices. Chapter 1 describes "basic" software such as Internet Relay Chat (IRC), MOO, instant messaging, and Web-based chat, while Chapter 2 covers "advanced" options such as online distance education courseware and Web-based call center software. In Chapter 3, Ronan discusses the audience for chat reference services. Chapter 4 concerns the criteria for selecting "real time software" appropriate for the library and its users. Chapter 5 explores staffing models of all types, from recruitment of regular staff to work extra hours to outsourcing of chat reference work among vendors, consortia, and independent contractors.
Training techniques are the focus in Chapter 6, including ways to relax trainees and reduce cognitive load as well as to maximize training utility when the software limits the number of logins available. Ronan covers everyday administration and policy issues in Chapters 7 and 8. These include a list of daily routines such as checking that the software is functioning, plus monthly routines of updating statistics, policies, and procedures. Chapter 9 offers guidance an the chat reference interview, which Ronan likens to "information therapy" within an online environment of diminished contextual cues. Marketing and publicity are discussed in Chapter 10, with advice an advertising and publicity campaigns as well as a checklist of 20 promotional strategies for attracting users to a new chat service (p. 165). In the final section of the book, Chapters 11-15 provide individual case studies written by six contributors describing how live different academic libraries have been able to launch and operate chat reference services using a variety of different types of software including instant messaging, MOO, Internet Relay Chat, and call center software. Each case study begins with a statement of the software used, launch date, staffing, and hours of the service, and most include statistical information an chat reference traffic. These final live chapters provide "voices from the front lines" giving details of individual librarians' experiences in launching chat services.
Overall, Ronan's book serves as an excellent guide for librarians interested in launching chat reference services and provides a particularly comprehensive overview of software and considerations for selection and expansion. However, the strong focus an basic hands-on setup, administration, and management may limit the appeal of the book for other readers interested in exploring issues of chat reference service in a larger context-such as whether library schools are adequately preparing the next generation of librarians to function in this new virtual environment, or whether the volume of chat reference traffic sufficiently justifies a refocusing of resources and staffing from e-mail, telephone, and face-to-face service points, especially in a 24/7 context. As chat reference moves beyond text into voice and video, and as the current chat start-ups either disappear or become strongly integrated within digital libraries, there will be a continuing need for writers such as Ronan to move beyond the basics and guide us in considering the next steps and the transformations that online reference services are both creating and reflecting within our libraries and the larger society."
-
Reference and information services : an introduction (1995)
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- Content
- Enthält die Kapitel: BOPP, R.E.: History and varieties of reference services; SUTTON, E.D. u. L.D. HOLT: The reference interview; DALRYMPLE, P.D.: Bibliographic control, organization of information, and search strategies; KLUEGEL, K.M.: Introduction to electronic reference services; KLUEGEL, K.M.: Trends in electronic reference services: opportunities and challenges; WILSON, L.A.: Instruction as a reference service; WOODARD, B.S.: Reference staff training and development; ALLEN, B.: Evaluation of reference services; KIBBEE, J.Z.: Organization and management of reference and information services; KING, D.N. u. R.E. RUBIN: A philosophy of service; SUTTON, E.D., F.J. JACOBSON u. L.E. HOLT: Reference services for specific populations; SMITH, L.C.: Selection and evaluation of reference sources; MILLER, S.: Directories; STENSTROM, P.F.: Almanacs, yearbooks, and handbooks; BOPP, R.E.: Biographical sources; FAIRCHILD, C.A.: Dictionaries; JACOBSON, F.F.: Encyclopedias; COBB, D.A.: Geographical sources; PENKA, C.B. u. M. LANDIS: Bibliographies and library catalogs; SMITH, L.C.: Indexes and abstracts; BEKIARES, S.E. u. M. MALLORY: Government documents and statistics sources;
- LCSH
- Reference services (Libraries)
Information services
- Subject
- Reference services (Libraries)
Information services
-
¬The encyclopedia of networking (1996)
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- Footnote
- Rez. in: Internet reference services quarterly (H. Blenkinsopp)
-
Carande, R.: Automation in library reference services : a handbook (1993)
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- Abstract
- The future of reference librarianship as a viable part of the library depends on developing a proactive, participatory approach to automation. Aims to pull together and explain the important elements of change likely to influence library information services. Reviews some of the ways various schools of thought look at library information and communication. Focuses on information, its relationship to the library, and its rate of growth. Discusses the dynamics of communications as a process and examines it vis-a-vis the library
- LCSH
- Reference services (Libraries) / Automation / Management / Handbooks, manuals, etc
- Subject
- Reference services (Libraries) / Automation / Management / Handbooks, manuals, etc
