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Kuhlen, R.: ¬Die Konsequenzen von Informationsassistenten : was bedeutet informationelle Autonomie oder wie kann Vertrauen in elektronische Dienste in offenen Informationsmärkten gesichert werden? (1999)
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Buckland, M.: Redesigning library services : a manifesto (1992)
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Owen, T.: Success at the enquiry desk (1996)
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Grogan, D.: Practical reference work (1992)
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Reference and information services : an introduction (2001)
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Owen, T.: Success at the enquiry desk : Successful enquiry answering - every time (1998)
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Reference and information services : an introduction (1995)
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Duckett, R.J.; Walker, P.; Donnelly, C.: Know it all, find it fast : an A-Z source guide for the enquiry desk (2008)
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