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  • × author_ss:"Rowley, J."
  1. Rowley, J.; Butcher, D.: Is electronic publishing viable? : an analysis of the factors of electronic publishing affecting viability in bibliographic and reference publishing (1995) 0.03 
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    Abstract
    Explores the relationship between costs and pricing strategies in the publishing of print andelectronic documents, with a view to identifying the cost factors that may influence the viability of electronic documents, in the context of reference and bibliographic databases. Presents an overview of the different approaches that publishers can take to the management of the relationship between pricing, costs and value. Discusses 3 categories of costs associated with the production of electronic and print products: database costs; distribution media costs: and overhead costs. In assessing the viability of electronic publishing it is important to recognize that it is not sufficient to seek to identify whether print or electronic documents are the cheaper to produce, but to consider all costs and to view the elctronic product in its context as part of a publishing portfolio
  2. Rowley, J.: Managing quality in information services (1996) 0.03 
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    Abstract
    Explores some of the issues associated with the implementation of total quality management (TQM) in the service environment as they might apply to information services. In implementing TQM it is necessary to establish some basic definitions. SERVQUAL is an instrument which has been widely tested as a means of measuring service quality. Reviews briefly the literature concerned with measuring service quality as a forum in which to explore the concept of service quality
  3. Rowley, J.; Slack, F.: Information kiosks : a taxonomy (2007) 0.02 
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    Abstract
    Purpose - The purpose of this paper is to propose a multi-dimensional taxonomy for information kiosk-based self service technologies (SSTs). This taxonomy has an important contribution to make to the integration of research and development, in relation to information kiosks. There are aspects that may also be extended to e-service, online service and self-service. Design/methodology/approach - The conceptual context for this work is established by a review of previous literature. This focuses on taxonomies and classification schemes relating to information kiosks, traditional services (p-services) and e-services. A comprehensive database of information kiosk technologies and their applications is constructed. Longitudinal observation of the development of information kiosk technologies is the basis for this and has been extended by web research. Findings - An iterative analysis of the kiosk database defines the nature of service delivery from kiosks, and supports the identification and verification of the dimensions and sub-dimensions of the taxonomy. It is informed by earlier classification schemes and taxonomies in the information kiosk, e-service and p-service literature. Originality/value - This taxonomy has four main dimensions: Location, User, Task and Technology. Sub-dimensions are developed for each of these main dimensions. It can be used to classify all information kiosks.
    Source
    Journal of documentation. 63(2007) no.6, S.879-897
  4. Rowley, J.: Knowing your customers (1997) 0.02 
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    Abstract
    Examines some of the key concepts concerned with customers and consumer buying behaviour. Explores the concept of customer for library and information services, and notes the roles of users, influencers and deciders. Many library and information services deal with 'internal' customers. In order to offer an effective service to customers, it is important to identify the benefits sought by different groups or segments, and to understand the consumer decision making process which is important in determining 'purchase' bahaviour and the use of the service
  5. Rowley, J.; Butcher, D.: ¬A comparison of pricing strategies for bibliographic databases on CD-ROM and equivalent printed products (1994) 0.02 
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    Abstract
    Library managers are often concerned to assess the most cost effective means of access to bibliographic data. Considers comparative prices for bibliographic data on CD-ROM and in print form. In many instances, CD-ROM offers added value and easier access to data, but the relative cost is important. Library managers need not only to compare prices but to consider cost effectiveness. Differences between the nature of bibliographic data on CD-ROM and in a printed bibliography or in abstracting and indexing service, and the relative complexities of pricing structures for bibliographic data in both CD-ROM and printed form, where both hinder comparisons. Varying policies on network pricing are an added complication when assessing CD-ROM service. Concludes that some standardization of aspects of the licensing arrangements would be welcome
  6. Rowley, J.: Current awareness in an electronic age (1998) 0.02 
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    Abstract
    Considers the role and nature of current awareness services with particular reference to the impact of electronic media, the Internet and WWW on the 5 basic components of these services: databases; user interest profiles; notifications; feedback and document delivery
    Date
    22. 2.1999 17:50:37
    Source
    Online and CD-ROM review. 22(1998) no.4, S.277-279
  7. Rowley, J.: ¬The changing face of current awareness services (1998) 0.02 
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    Abstract
    Presents a state of the art review of current awareness services in 1997 noting: the components of typical current awareness services; the range and types of databases that may be scanned during searches; and the role of feedback and document delivery mechanisms. Includes a checklist of criteria which may be used to evaluate current awreness services, including: database coverage; timeliness and currency; cost; and mechansims for creating and maintaining user SDI profiles. Discusses the main types of current awareness services: contents page services; abstracting and indexing services; and integrated online products (such as Engineering Index's Engineering Village), including SDI. Considers the concept of currency and remarks on the tendency for current awareness services to be products of a producer led rather than a user led culture
    Date
    9. 2.1997 18:44:22
    22. 2.1999 17:48:45
    Source
    Journal of librarianship and information science. 30(1998) no.3, S.177-183
  8. Rowley, J.: Revolution in current awareness services (1994) 0.01 
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    Abstract
    Reviews the marketplace for existing current awareness services and uses the main features of these products as standards against which to access 3 new current awareness services: Inside Information; SwetScan; and UnCover. Inside Information, from the British Library Document Supply Centre, provides a short listing of the key features of each article in the world's principal scholarly periodicals. Each reference contains a maximum of 1.500 characters and approximately 1 million references are added to the database each year. SwetScan, from Swets Subscription Service covers 7.000 periodical titles and provides title, ISSN, year-volume, some article names, authors, page numbers, and, if the library is a Swets subscriber, the library's subscription number. An avergae of 111.073 references are added to the database each month. UnCover is a collaborative venture between Blackwells and CARL and offers access to a multidisciplinary database based on the holdings of the participating libraries. UnCover differs from the other 2 services in that it was not originally marketed as a current awarenenss service. UnCover covers 14.000 periodicals representing the holdings of participating libraries together with additional titles for which Blackwells act as subscription agents. The main focus of UnCover is speed of document delivery and the intention is to provide a fax of a document within 24 hours or less (and within the hour if the document is stored on optical disc). Concludes that, if these 3 services are successful and lead to wider availability and use of current awareness services in the academic community, this will have a significant impact on libraries and their relationships with end users
    Source
    Journal of librarianship and information science. 26(1994) no.1, S.7-14
  9. Rowley, J.: Marketing information systems (1994) 0.00 
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    Abstract
    Examines the changing role of marketing information systems (MKIS). Identifies the types of questions to which MKIS need to respond and the range of types of MKIS systems
  10. Rowley, J.: GENESIS - a new beginning or a new generation (1994) 0.00 
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    Abstract
    GENESIS, from SCG, the supplier of the well established library management system BookshelF, is one of the first library management systems to run as a Windows product with a graphical user interface (GUI), and as such is one of the front runners of the next generation of library management systems. The article commences with a brief review of the characteristics of GUI-based systems and proceeds to examine the characteristics of GENESIS. GENSIS is based on a new database environment but retains the same package of modules a BookshelF: Catalogue, Circulation, Thesuaurs, System Defintions, Acquisistion, Serials, Management reporting and System Administration. The GUI interface is simple and easy to use. GENESIS has many of the the features that will characterise a new generation of library management systems
  11. Rowley, J.: Strategic information systems planning (1995) 0.00 
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    Abstract
    All information systems should contribute to the competitive position of an organization and should therefore be strategic. Strategic Information Systems Planning (SISP) is the process of establishing a programme for the implementation and use of information systems so theat the effectiveness of the firm's information resources are optimized and used to support the objectives of the organization as much as possible. SISP involves matching computer applications with the objectives and corporate strategy of the organization. Starts by exploring the nature of a strategic information system and then process to outline the basic steps and features of an SISP. Reviews the criteria to be applied in the selection of an SISP
  12. Rowley, J.: Setting the scene (1994) 0.00 
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    Abstract
    Defines document and text retrieval systems. Characteriises the essential feature of text retrieval softwqare packages. Describes applications of these packages and reviews some of the retrieval facilities commonly available. Outlines new features and future trends which include: ease of use features, multimedia, improved document and help, and seamless integration with other software
  13. Johnson, F.; Rowley, J.; Sbaffi, L.: Exploring information interactions in the context of Google (2016) 0.00 
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    Abstract
    The study sets out to explore the factors that influence the evaluation of information and the judgments made in the process of finding useful information in web search contexts. Based on a diary study of 2 assigned tasks to search on Google and Google Scholar, factor analysis identified the core constructs of content, relevance, scope, and style, as well as informational and system "ease of use" as influencing the judgment that useful information had been found. Differences were found in the participants' evaluation of information across the search tasks on Google and on Google Scholar when identified by the factors related to both content and ease of use. The findings from this study suggest how searchers might critically evaluate information, and the study identifies a relation between the user's involvement in the information interaction and the influences of the perceived system ease of use and information design.
    Source
    Journal of the Association for Information Science and Technology. 67(2016) no.4, S.824-840
  14. Slack, F.; Rowley, J.: ¬The evaluation of interface design on CD-ROMs (1997) 0.00 
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    Abstract
    Reviews the literature on the design and evaluation of user interfaces on commercial CD-ROM databases, with the aim of producing guidelines. Defines interfaces, dialogues and interaction, and explores the diversity in and issues associated with standardization in CD-ROM interface design. Current criteria and guidelines for the design and evaluation of CD-ROM user interfaces include those of the Special Interest Group on CD-ROM Applications and Technology (SIGCAT) and guidelinies proposed by others. Compares the recommendations of 2 studies of CD-ROM user interfaces: Richards and Robinson (CD-ROM professional, 6(1993) no.5, S.92-101) and Harry and Oppenheim (Online and CD-ROM review 17(1993) no.4, S.211-222 u. 17(1993) no.6, S.339-368). An alternative set of guidelines is proposed based on this earlier work
  15. Rowley, J.: Towards a methodology for the design of multimedia public access interfaces (1998) 0.00 
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    Abstract
    Reviews the information systems methodologies that can be used to assist in the structuring of systems projects to create multimedia databases. Examines some of the options with a view to their supporting the design of user interfaces for public access systems. An initial exploration of the systems life cycle is followed by the key stages in any methodology. Describes a range of user centred methodologies, cooperative and participative methodologies and task oriented approaches to design. Introduces an object oriented methodology to the design of a multimedia graphic user interface
    Source
    Journal of information science. 24(1998) no.3, S.155-166
  16. Rowley, J.: ¬The nature and applications of geographical information systems (1994) 0.00 
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    Abstract
    Geographical Information Systems (GIS) are increasingly being used to provide quick and effective access to spatially related data, and their application in planning, marketing and the development of business strategy in all sectors is becoming increasingly important. Defines GIS, discusses their components and uses, and describes a typical case study of the application of a GIS in the location of a new retail store. Explores the functions and applications of GIS
  17. Rowley, J.: ¬The controlled versus natural indexing languages debate revisited : a perspective on information retrieval practice and research (1994) 0.00 
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    Abstract
    This article revisits the debate concerning controlled and natural indexing languages, as used in searching the databases of the online hosts, in-house information retrieval systems, online public access catalogues and databases stored on CD-ROM. The debate was first formulated in the early days of information retrieval more than a century ago but, despite significant advance in technology, remains unresolved. The article divides the history of the debate into four eras. Era one was characterised by the introduction of controlled vocabulary. Era two focused on comparisons between different indexing languages in order to assess which was best. Era three saw a number of case studies of limited generalisability and a general recognition that the best search performance can be achieved by the parallel use of the two types of indexing languages. The emphasis in Era four has been on the development of end-user-based systems, including online public access catalogues and databases on CD-ROM. Recent developments in the use of expert systems techniques to support the representation of meaning may lead to systems which offer significant support to the user in end-user searching. In the meantime, however, information retrieval in practice involves a mixture of natural and controlled indexing languages used to search a wide variety of different kinds of databases
    Source
    Journal of information science. 20(1994) no.2, S.108-119
  18. Bates, J.; Rowley, J.: Social reproduction and exclusion in subject indexing : a comparison of public library OPACs and LibraryThing folksonomy (2011) 0.00 
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    Abstract
    Purpose - The purpose of this paper is to highlight limits to the dominant model of social inclusion under which UK public libraries operate, to analyse how and to what extent processes of socio-cultural exclusion emerge in the subject representation and discoverability of "non-dominant" resources in public library OPACs, and to consider folksonomy as a solution to any issues raised. Design/methodology/approach - The paper first develops a critique of the dominant model of "inclusion" within UK public libraries, drawing on feminist and critical theories of identity. It then considers how this critique overlaps with and offers fresh insights into major debates within subject indexing, and develops a theoretical rationale for considering the potential of folksonomy to intervene in more inclusive subject-indexing design. A user-based critical interpretive methodology which understands OPACs as texts open to multiple interpretations is developed, and a comparative reading of standard OPACs and LibraryThing folksonomy is undertaken to evaluate the discoverability and subject representation of LGBTQ and ethnic minority resources. Findings - LibraryThing folksonomy offers benefits over LCSH subject indexing in the discoverability and representation of LGBTQ resources. However, the folksonomy is dominated by US taggers, and this impacts on the tagging of ethnic minority resources. Folksonomy, like traditional indexing, is found to contain its own biases in worldview and subject representation. Originality/value - The importance of subject indexing in developing inclusive library services is highlighted and a new method for evaluating OPACs is developed.
    Source
    Journal of documentation. 67(2011) no.3, S.431-448
  19. Banwell, L.; Ray, K.; Coulson, G.; Urquhart, C.; Lonsdale, R.; Armstrong, C.; Thomas, R.; Spink, S.; Yeoman, A.; Fenton, R.; Rowley, J.: ¬The JISC User Behaviour Monitoring and Evaluation Framework (2004) 0.00 
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    Abstract
    Describes key aspects of the methodology and outcomes of the JISC User Behaviour Monitoring and Evaluation Framework in its first three annual cycles (1999-2002). The Framework was initiated to assure the JISC that their investment in digital content and network infrastructure facilitates use and learning, and to identify barriers and facilitators to the use of electronic information services (EIS). Key Framework outcomes are: a multi-dimensional across sector methodology for the continued monitoring of user behaviour in respect of EIS and the factors that impact on that behaviour; a profile of user behaviour in respect of EIS over the three annual cycles of the Framework; the EIS Diagnostic Toolkit that can be used to benchmark development in the provision and use of EIS in specific disciplines or at specific institutions; a methodology for monitoring, and a profile of the EIS resources available to higher and further education users; and a summary of some of the key issues in their provision. The challenge for the future is the embedding of EIS in curricula and learning experiences.
    Source
    Journal of documentation. 60(2004) no.3, S.302-320
  20. Rowley, J.: Issues in multiple use and network pricing for CD-ROMs (1995) 0.00 
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    Abstract
    In order to achieve an appropriate level of revenue, CD-ROM database publishers need to attempt to control access to their databases when they are used in a networked environement. This has led to the creation of complex pricing strategies for the networked use of CD-ROM databases. Identifies some of the key issues for pricing of CD-ROM databases and then focuses on the issue of network pricing, using as case studies the network pricing strategies for BIOSIS, SilverPlatter, Dialog OnDisc and Reedbase. Concludes that a stable pricing startegy for networking CD-ROM databases has yet to be achieved but that greater consistency between vendors must be in the best interests of all parties in the information marketplace

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