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  1. Drabenstott, K.M.; Simcox, S.; Fenton, E.G.: End-user understanding of subject headings in library catalogs (1999) 0.10
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    Abstract
    n this article, we report on the first large-scale study of end-user understanding of subject headings. Our objectives were to determine the extent to which children and adults understood subdivided subject headings and to suggest improvements for improving understanding of subject headings. The 1991 Library of Congress Subject Subdivisions Conference suggested standardizing the order of subject subdivisions for the purpose of simplifying subject cataloging, which served as the impetus for the study. We demonstrated that adults understood subject headings better than children; however, both adults and children assigned correct meanings to less than half of the subject headings they examined. Neither subject heading context nor subdivision order had an effect on understanding. Based on our findings, we challenge the library community to make major changes to the Library of Congress Subject Headings system that have the potential to increase end-user understanding of subject headings.
    Date
    10. 9.2000 17:38:22
  2. Salaba, A.: End-user understanding of indexing language information (2009) 0.07
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    Abstract
    This study examines end-user interactions with indexing language information during subject searching in a library catalog and their understanding of this information and its function in term selection. Participants were asked to interact with the indexing language (Library of Congress Subject Headings) and were asked to express their general understanding of the information provided and each specific type of information included in the indexing language. In addition, participants were asked to express their understanding of the function of indexing language information in term selection, its usefulness and desirability as an integrated tool into the information retrieval system during subject searching. Study findings and their implications are discussed and future research is considered.
    Source
    Cataloging and classification quarterly. 47(2009) no.1, S.xx-xx
  3. Pienaar, R.E.: Subject access in OPACs : results of a user survey in a university library (1994) 0.04
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    Source
    Finding new values and uses of information: 47th FID Conference and Congress, Sosnic City Omiya, Saitama, Japan, Oct. 5-8 1994. Hrsg.: IFLA
  4. Koch, T.; Golub, K.; Ardö, A.: Users browsing behaviour in a DDC-based Web service : a log analysis (2006) 0.04
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    Abstract
    This study explores the navigation behaviour of all users of a large web service, Renardus, using web log analysis. Renardus provides integrated searching and browsing access to quality-controlled web resources from major individual subject gateway services. The main navigation feature is subject browsing through the Dewey Decimal Classification (DDC) based on mapping of classes of resources from the distributed gateways to the DDC structure. Among the more surprising results are the hugely dominant share of browsing activities, the good use of browsing support features like the graphical fish-eye overviews, rather long and varied navigation sequences, as well as extensive hierarchical directory-style browsing through the large DDC system.
    Source
    Cataloging and classification quarterly. 42(2006) nos.3/4, S.163-186
  5. Drabenstott, K.M.; Simcox, S.; Fenton, E.G.: Do patrons understand Library of Congress Subject Headings? (1999) 0.04
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  6. Olson, H.A.; Schlegl, R.: Standardization, objectivity, and user focus : a meta-analysis of subject access critiques (2001) 0.04
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    Abstract
    Critiques of subject access standards in LIS literature have addressed biases of gender, sexuality, race, age, ability, ethnicity, language and religion as limits to the representation of diversity and to effective library service for diverse populations. The current study identifies and analyzes this literature as a basis for ameliorating systemic bias and to gather the existing literature for wider accessibility. The study analyzes five quantitative variables: standards discussed, categories of problems, marginalized groups and topics discussed, date, and basis of conclusions (research or experience). Textual analysis reveals that basic tenets of subject access-user-focused cataloguing, objectivity, and standardization-are problematized in the literature and may be the best starting point for future research. In practice, librarians can work to counteract systemic problems in the careful and equitable application of standards and their adaptation to local contexts.
    Source
    Cataloging and classification quarterly. 32(2001) no.2, S.61-80
  7. Broadbent, E.: ¬A study of the use of the subject catalog, Marriott Library, University of Utah (1984) 0.04
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    Source
    Cataloging and classification quarterly. 4(1984) no.3, S.75-83
  8. Peters, T.A.: When smart people fail : an analysis of the transaction log of an online public access catalog (1989) 0.04
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    Abstract
    This article reports on a low-cost study of the transaction log of an online public access catalog at an academic library. The three goals of the study were to determine failure rates, to study usage patterns, and to investigate problable causes of patron problems when using the OPAC. The study found that failure rates (defined as those searches that produced zero hits) of approximately 40% are common, and that usage patterns and failure rates do not vary greatly over time or from terminal to terminal, but that the distribution of probable causes of user problems varies significantly from terminal to terminal
    Source
    Journal of academic librarianship. 15(1989), S.267-273
  9. Gwizdka, J.: Distribution of cognitive load in Web search (2010) 0.03
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    Abstract
    The search task and the system both affect the demand on cognitive resources during information search. In some situations the demands may become too high for a person. This article has a three-fold goal. First, it presents and critiques methods to measure cognitive load. Second, it explores the distribution of load across search task stages. Finally, it seeks to improve our understanding of factors affecting cognitive load levels in information search. To this end, a controlled Web search experiment with 48 participants was conducted. Interaction logs were used to segment search tasks semiautomatically into task stages. Cognitive load was assessed using a new variant of the dual-task method. Average cognitive load was found to vary by search task stages. It was significantly higher during query formulation and user description of a relevant document as compared to examining search results and viewing individual documents. Semantic information shown next to the search results lists in one of the studied interfaces was found to decrease mental demands during query formulation and examination of the search results list. These findings demonstrate that changes in dynamic cognitive load can be detected within search tasks. Dynamic assessment of cognitive load is of core interest to information science because it enriches our understanding of cognitive demands imposed on people engaged in the search process by a task and the interactive information retrieval system employed.
    Source
    Journal of the American Society for Information Science and Technology. 61(2010) no.11, S.2167-2187
  10. Janosky, B.; Smith, P.; Hildreth, C.R.: Online library cataloging systems : an analysis of user errors (1986) 0.03
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  11. Wang, P.; Berry, M.W.; Yang, Y.: Mining longitudinal Web queries : trends and patterns (2003) 0.03
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    Abstract
    This project analyzed 541,920 user queries submitted to and executed in an academic Website during a four-year period (May 1997 to May 2001) using a relational database. The purpose of the study is three-fold: (1) to understand Web users' query behavior; (2) to identify problems encountered by these Web users; (3) to develop appropriate techniques for optimization of query analysis and mining. The linguistic analyses focus an query structures, lexicon, and word associations using statistical measures such as Zipf distribution and mutual information. A data model with finest granularity is used for data storage and iterative analyses. Patterns and trends of querying behavior are identified and compared with previous studies.
    Source
    Journal of the American Society for Information Science and technology. 54(2003) no.8, S.743-758
  12. Waller, V.: Not just information : who searches for what on the search engine Google? (2011) 0.03
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    Abstract
    This paper reports on a transaction log analysis of the type and topic of search queries entered into the search engine Google (Australia). Two aspects, in particular, set this apart from previous studies: the sampling and analysis take account of the distribution of search queries, and lifestyle information of the searcher was matched with each search query. A surprising finding was that there was no observed statistically significant difference in search type or topics for different segments of the online population. It was found that queries about popular culture and Ecommerce accounted for almost half of all search engine queries and that half of the queries were entered with a particular Website in mind. The findings of this study also suggest that the Internet search engine is not only an interface to information or a shortcut to Websites, it is equally a site of leisure. This study has implications for the design and evaluation of search engines as well as our understanding of search engine use.
    Source
    Journal of the American Society for Information Science and Technology. 62(2011) no.4, S.761-775
  13. Pasanen-Tuomainen, I.: Does access meet availability at an OPAC? (1993) 0.03
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    Abstract
    Paper presented at the 1992 IATUL seminar in Tallinn, estonia: 'Universal Availability of Publications in Science and Technology including those on the history and philosophy of grey literature' on UAP policy and practice. Discusses surveys conducted at the Helsinki Univ. of Technology Library analysing the use of the online catalogue. Covers the Internordic Study 'Monitoring the Online Catalogues of the Nordic Technical University Libraries', whose aim was the promotion of end-user accessibility to information as part of a training program. Users' search behaviour was observed during the course on the library's TENTTU information retrieval system. Analyses the transaction log files of end users. Presents statistics on the distribution of search elements in free text and field codes and the use of Boolean operators. Comments on a software package enabling analysis of the interaction between the system and the end user. This may be useful to evaluate training programs
  14. Pulis, N.V.; Ludy, L.E.: Subject searching in an online catalog with authority control (1988) 0.03
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    Abstract
    Results of previous catalog research indicate that users want improvements in subject searching features, noting display of terms related to their topics as especially desirable. This study reports the findings of an examination of subject searchers' use of such a feature provided through online display of authority information from Library of Congress Subject Headings for terms used in the catalog. It was found that, of the terms entered by users, 78 percent were an exact or close match to catalog terms, and another 14 percent matched "see" references. Although additional information was available for nearly half of the searches performed, it was used in only 28 percent of these cases. It is suggested that improvements in subject searching features are needed to encourage use of available syndetic structures
  15. Lundgren, J.; Simpson, B.: Cataloging needs survey for faculty at the University of Florida (1997) 0.03
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    Abstract
    Reports results of a questionnaire survey of lecturers and students, at Florida University at Gainesville, to determine the degree to which the information provided in catalogue records serve the needs of library users and the usefulness of including and displaying typical elements of catalogue records. Results indicate the highest level of agreement with usefulness of: title; primary author; date; subjects; other authors; and series. There were moderately high levels of agreement for: summary notes; contents notes; standard numbers; publisher; pagination; and related titles; and lower levels of agreement for reference notes; place of publication; index notes; illustrations; and size
    Source
    Cataloging and classification quarterly. 23(1997) nos.3/4, S.47-63
  16. Dickson, J.: ¬An analysis of user errors in searching an online catalog (1984) 0.03
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    Abstract
    The study extracts a sample of zero-hit author and title searches from the transaction log of Northwestern University Library's online catalog. It analyzes why the searches failed, in an effort to understand the users' conceptual model of the online catalog.
    Source
    Cataloging and classification quarterly. 4(1984) no.3, S.19-38
  17. Crawford, J.C.; Thorn, L.C.; Powles, J.A.: ¬A survey of subject access to academic library catalogues in Great Britain : a report to the British Library Research and Development Department (1992) 0.03
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    Abstract
    The study of subject access to UK academic library catalogues was based on a questionnaires end out during Summer 1991. 86 out of a possible 110 questionnaires were returned. All universities and polytechniques now have OPACs which are progressing well towards comprehensive bibliographical coverage of their libraries' stocks. The MARC format is now widely used. Subject access strategies are usually based on either Library of Congress Subject Headings or inhouse indexing systems but almost half the OPACs studies have no separate subject searching option based on subject indexing is expensive and future subject indexing strategies are best based on pre-existing controlled vocabularies. Strategies authority control is essential. A limited range of software strategies is recommended including the need to limit search results
  18. Sinnott, E.: Fewer errors resulting from the users' misconception of the OPAC in 1992 than a decade ago : a comparative study of no direct hits and zero hits in author searches (1993) 0.03
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    Abstract
    Reports a comparative study of OPAC use designed to investigate whether there are fewer zero or no direct hits due to users' misconceptions today than 10 years ago. Data from PEGASUS, Columbia University Law Library's INNOPAC based OPAC on failed searches was compared with that from an earlier study (see Cataloging and classification quarterly 4(1984) no.3, S.1-17) of LUIS, Northwestern University's NOTIS based OPAC. No direct hits resulting from a misconception of the system were found to constitute only half of the no direct hits compared with the corresponding category of the earlier study
    Source
    Cataloging and classification quarterly. 18(1993) no.1, S.75-102
  19. Franz, L.; Powell, J.; Jude, S.; Drabenstott, K.M.: End user understanding of subdivided headings (1994) 0.03
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    Abstract
    Describes a study to investigate end user understanding of subdivided subject headings in their current form and in the form proposed by the first recommendation of the Library of Congress Subject Subdivisions Conference. The impetus for this study was a charge by the Subject Analysis Committee of the ALA to respond to the first recommendation of the LC Subject Subdivisions Conference that proposed standardizing the order of subject subdivisions. Questionnaires bearing subdivided subject headings in the 'current' form and in the form proposed were distributed to users and professional cataloguers who were asked for the meaning of individual headings. The end users' responses to cataloguers' responses were compared to determine end users' level of understanding of subdivided subject headings. An analysis of end user interpretations demonstrated that they interpreted the meaning of subject headings in the same manner as cataloguers about 40% of the time for 'current' forms of subject headings and about 32% of the time for 'proposed' forms of subject headings. Concludes with specific recommendations about the first recommendation of the LC Subject Subdivisions Conference and general recommendations about increasing end user understanding of subdivided subject headinbgs
  20. Crystal, A.; Greenberg, J.: Relevance criteria identified by health information users during Web searches (2006) 0.03
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    Abstract
    This article focuses on the relevance judgments made by health information users who use the Web. Health information users were conceptualized as motivated information users concerned about how an environmental issue affects their health. Users identified their own environmental health interests and conducted a Web search of a particular environmental health Web site. Users were asked to identify (by highlighting with a mouse) the criteria they use to assess relevance in both Web search engine surrogates and full-text Web documents. Content analysis of document criteria highlighted by users identified the criteria these users relied on most often. Key criteria identified included (in order of frequency of appearance) research, topic, scope, data, influence, affiliation, Web characteristics, and authority/ person. A power-law distribution of criteria was observed (a few criteria represented most of the highlighted regions, with a long tail of occasionally used criteria). Implications of this work are that information retrieval (IR) systems should be tailored in terms of users' tendencies to rely on certain document criteria, and that relevance research should combine methods to gather richer, contextualized data. Metadata for IR systems, such as that used in search engine surrogates, could be improved by taking into account actual usage of relevance criteria. Such metadata should be user-centered (based on data from users, as in this study) and contextappropriate (fit to users' situations and tasks).
    Source
    Journal of the American Society for Information Science and Technology. 57(2006) no.10, S.1368-1382

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