-
Gretz, M.: Individually tailored tables of contents via BM-SwetScan on the Boehringer Mannheim network (1997)
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- Abstract
- For some time the central library of Boehringer Mannheim GmbH, a research based pharmaceutical company in Germany, has been disseminating tables of contents in electronic form generated from the current scientific periodical literature. The library currently supplies contents pages of roughly 440 periodicals to 240 internal clients. The service is designed as a means of rapid distribution of individually tailored information from the current scientific literature. The contents tables are delivered to the clients' electronic mailboxes via the electronic mail system. Describes the situation prior to the introduction of the service, motivates for switching to this service, and the librarian and technical work involved in the preliminary stages
-
Singh, S.: Ranganathan and reference services (1992)
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- Abstract
- Defines reference service and discusses Ranganathan's interpretation of and contribution to reference service under the following headings; development of reference service; 4 categories and holistic view of reference service; analyses of reference work and service; reference service and humanism; flair of the reference librarian; symbiosis of reference service and classification; and relevance of Ranganathan's contribution
- Source
- CLIS observer. 9(1992) nos.1/2, S.16-22
-
Metz, A.: Community service : a bibliography (1996)
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- Date
- 17.10.1996 14:22:33
- Source
- Bulletin of bibliography. 53(1996) no.1, S.49-66
-
Stalker, J.C.; Murfin, M.E.: Quality reference service : a preliminray case study (1996)
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- Abstract
- The Brandeis University main library, Waltham, MA, reference service scored highly on the Wisconsin-Ohio Reference Evaluation Programme (WOREP). Reports on a site visit to Brandeis carried out in 1996 to determine how its reference library performance differs from the perfromance of the typical academic reference deparrtment in the areas covered by the WOREP data. Findings indicate that intensive use of electronic resources, a good reference collection, good architecture, administrative support and adequate time provided by the consultation model contributed to service quality
- Source
- Journal of academic librarianship. 22(1996) no.6, S.423-429
-
Salvesen, G.: Is the library able to find the answer? (2005)
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- Abstract
- To answer this question I need a theoretical discussion of the aspects that have implication on the quality of the reference service, and an empirical study of the service. By combining theories from the field of reference service, service, goods quality and service quality, I propose six factors related to the total quality of the reference service: The library, the servicescape, the librarian, the user and the answer. From these aspects I have in this paper chosen to focus on the librarian's ability to communicate with the user. The empirical study consists of an analysis of 20 dialogs conversations between user and librarian. The analysis has its theoretical and conceptual roots in Conversation Analysis or CA.
- Date
- 22. 7.2009 10:54:45
- Source
- Librarianship in the information age: Proceedings of the 13th BOBCATSSS Symposium, 31 January - 2 February 2005 in Budapest, Hungary. Eds.: Marte Langeland u.a
-
Hearty, J.; Smith, R.: Redefining services to libraries (1993)
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- Abstract
- OCLC has developed a strategic plan for its Reference Services Division to help it further the ease of access to, and use of, its worldwide body of knowledge and information. Describes the current library environment and the future where information distribution will shift to electronic means. To fulfil its mission under these conditions, the strategic plans call for OCLC to emphasize online information access; offer services to users through libraries; expand document ordering capabilities; expand database coverage; forge strategic alliances; improve the economics of information distribution to bring about widespread use of information
-
Herman, D.: But does it work? : evaluating the Brandeis reference model (1994)
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- Abstract
- The Brandeis model of reference service delivery, which consists of a student-staffed information desk and a professional reseaarch consultation service, attemps to preserve the quality of the reference encounter at a time of dramatically increased demand. In this article, Herman describes a multifaceted evaluation of the model, which has neen in place since 1990. A retreat was held to redefine the model's ideals, an unabstrusive studa was performed to measure the effectiveness of the information desk, and a focus group project was used to gauge patron response. The overall conclusion of the study is that the model provides a high-quality service that has been enthusiastically received, but that improvements need to be made in the referral of patrons from the information desk to the librarian
- Source
- Reference services review. 22(1994) no.4, S.17-28
-
Aghemo, A.: Come valutare il servizio di informazione (1993)
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- Abstract
- Library information service assessment studies can help the reference librarian to form an accurate judgement on the library's structure and organization in terms of: efficiency; effectiveness; and cost/benefit ratio. These 3 assessment criteria can be applied to the following areas: staff; users; user requests; answers provided; library information service potential; and collection and documentation resources. Each of these areas yields further sub-categories for evaluation. Data collection methods depend on the end purpose of the assessment study, but may include the issue of questionnaires to librarians and users, and non invasive observation of user activities. The studies can be unpopular, as they may result in cuts in staff or services
- Date
- 6. 4.1996 13:22:31
- Footnote
- Übers. des Titels: How to assess a library information service
-
Staley, L.: E-mail reference : experiences at City University (1998)
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- Abstract
- City University Library, Washington, provides an electronic mail reference facility for isolated and remote users. City University students can send reference questions by e-mail at any time of day. Notes the disadvantages of the service, including lack of non verbal clues and reliance on the written word to replace the reference interview. Reports briefly on 2 years of experience with the service
- Date
- 22. 2.1999 17:57:23
-
Ranta, J.A.: Queens Borough Public Library's Guidelines for cataloging community information (1996)
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- Abstract
- Currently, few resources exist to guide libraries in the cataloguing of community information using the new USMARC Format for Cammunity Information (1993). In developing a community information database, Queens Borough Public Library, New York City, formulated their own cataloguing procedures for applying AACR2, LoC File Interpretations, and USMARC Format for Community Information to community information. Their practices include entering corporate names directly whenever possible and assigning LC subject headings for classes of persons and topics, adding neighbourhood level geographic subdivisions. The guidelines were specially designed to aid non cataloguers in cataloguing community information and have enabled library to maintain consistency in handling corporate names and in assigning subject headings, while creating database that is highly accessible to library staff and users
- Source
- Cataloging and classification quarterly. 22(1996) no.2, S.51-69
-
Doek, A.: Antwoord op elke vraag : Bilbiofoon aan een vergelijkend 'warenonderzoek' onderworpen (1994)
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- Abstract
- In the Netherlands the first 'Library-phone' service to answer questions from the general public by phone was started by Friesland Central Library Service in 1986. 7 provincial authorities currently provide library-phone services. A survey of the 7 services showed some variation in answers provided and in time taken to provide an answer. In some instances library-phone staff had failed to use up-to-date sources. However, in general all questions were answered satisfactorily
- Source
- Bibliotheek en Samenleving. 22(1994) no.2, S.26-29
-
KnowledgeCite announces KnowledgeCite Library (1998)
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- Abstract
- KnowledgeCite have introduced KnowledgeCite Library: a WWW based information service designed to deliver premium scholarly reference information service designed to deliver premium scholarly reference information to library consortia using the latest Internet technology solutions. In addition to providing one stop access to an extensive collection of bibliographic databases, KnowledgeCite will offer full text access through its links to publisher Web sites, document delivery services and library holdings data
- Date
- 25. 7.1998 9:46:22
-
Broady, J.E.: Costing of bibliographic services (1997)
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- Abstract
- Although traditionally, costing is an activity which information professionals have not needed to undertake, increasing emphasis on demonstrating value for money in service provision has led to a growing awareness of the need to cost service activity. Discusses the basics of costing library activities, noting types of costs (direct costs and indirect costs; fixed costs and variable costs). Describes 2 basic approaches to costing: marginal costing; and total absorption or absorption costing and illustrates the principles involved using library based examples. Argues that, although librarians focus on the needs of their users, they must have a knowledge of and an ability to undertake costing if they are to provide services that are effectively designed and delivered. Concludes that, without such knowledge and ability, library managers must eventually lose their central role in the planning and control of these services
- Date
- 9. 2.1997 18:44:22
22. 9.1997 18:41:15
- Source
- Journal of librarianship and information science. 29(1997) no.2, S.89-94
-
Ortwein, A.: InfoPoint (2005)
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- Abstract
- Seit Oktober 2004 nimmt Die Deutsche Bibliothek als eine von fünf Institutionen am neu eingerichteten virtuellen Auskunftsdienst InfoPoint teil. Weitere Kooperationspartner sind die Stadtbücherei Frankfurt am Main, die Universitätsbibliothek Johann Christian Senckenberg, die USA-Bibliothek der Universität Mainz und die HeBIS-Verbundzentrale als Gruppenadministrator und -koordinator. InfoPoint ist Teil des globalen Informationsnetzwerks QuestionPoint. Ausgangspunkt für die Gründung dieser Onlineauskunft für die Rhein-Main-Region war ein von Diana Kresh (Leiterin der Public Service Collections der Library of Congress in Washington) im August 2003 in der Deutschen Bibliothek Frankfurt am Main gehaltener Vortrag zu dem Thema »Reference in a Digital World«, Darin stellte sie den Auskunftsservice QuestionPoint vor, der aus dem Projekt »Collaborative Digital Reference Service« der Library of Congress (LoC) hervorgegangen ist und begeisterte mit dem Thema sofort alle Anwesenden. Im Herbst 2003 gründete sich daraufhin die »QuestionPoint-Arbeitsgruppe Rhein-Main«, die im Mai 2004 ihr Konzept für einen virtuellen Auskunftsdienst den Entscheidungsträgern der einzelnen Teilnehmerbibliotheken vorlegte. Im Juni 2004 erfolgte die offizielle Gründung eines Konsortiums und im Oktober fiel der Startschuss zur Betriebsaufnahme von InfoPoint. QuestionPoint (QP) ist ein von der LoC und dem Bibliotheksdienstleister Online Computer Library Center (OCLC) gemeinschaftlich entwickelter Onlineauskunftsservice mit dem Ziel, ein weltweites Netzwerk von kooperierenden Bibliotheken zu bilden, um auf das breite Wissensspektrum der beteiligten Mitgliedsinstitutionen zugreifen zu können. Verantwortlich für die bibliothekarischen Anforderungen und Vorgaben ist die LoC, die technische Realisierung liegt bei OCLC, wo auch die Datenbank des Dienstes lokalisiert ist. Grundlage bildet eine leistungsfähige Software mit breitem Funktionsspektrum, die sowohl für die anfragenden Nutzerinnen und Nutzer als auch für die Auskunft gebenden Bibliothekarinnen und Bibliothekare alle Stufen und Schritte eines virtuellen Auskunftsvorgangs dokumentiert und transparent macht. Darüber hinaus können auf Wunsch moderne Kommunikationstechniken wie Chat und Webcams innerhalb des Systems ergänzend eingebunden werden. Mit Stand Februar 2005 sind 955 Institutionen aus zahlreichen Ländern weltweit an QP beteiligt. Darunter befinden sich die verschiedensten Bibliothekstypen, wie Nationalbibliotheken, Hochschulbibliotheken, öffentliche Bibliotheken, Spezialbibliotheken sowie zahlreiche nicht bibliothekarische Einrichtungen. Folgende in Deutschland ansässige Institutionen sind neben dem InfoPoint-Konsortium an OP beteiligt: Die Deutsche Zentralbibliothek für Wirtschaftswissenschaften Kiel, die Niedersächsische Staats- und Universitätsbibliothek Göttingen, die Zentral- und Landesbibliothek Berlin, das Informations-, Kommunikations- und Medienzentrum Cottbus, die Universitätsbibliothek Chemnitz sowie die U.S. Army Europe Regional Library Heidelberg.
-
Molholt, P.; Forsythe, K.: Opening up information access through the electronic catalogue (1991)
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- Abstract
- Information access in Rensselaer Polytechnic Institute Libraries', New York, InfoTrax has increased from its formation as an electronic catalogue in 1984 to its current status of campus wide information system. This has been accomplished by including additional library materials, campus files, and outside data bases. Integration between data bases gives patrons access to call number and serials check-in information without having to switch files. An electronic request service allows patrons to hold, photocopy or interloan materials from their terminals
- Source
- Cataloging and classification quarterly. 13(1991) nos.3/4, S.223-243
-
USMARC format for community information : including guidelines for content designation (1993)
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- Editor
- Library of Congress
- Imprint
- Washington : Library of Congress
-
Siddiqui, M.A.; Mirza, M.I.: Impact of CD-ROM searching on reference and information services in a university library (1994)
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- Abstract
- We have attempted to study the effects of CD-ROM searching on the reference and information services in a university library. The study is based on the statistics collected at the King Fahd University of Petroleum and Minerals (KFUPM) Library, Dhahran, Saudi Arabia. The data collected before and after the introduction of the CD-ROM service is compared to analyse the CD-ROM impact on various reference services, like interlibrary loan, online searching, reference questions, staff requirement and development
- Date
- 22. 2.1999 13:08:44
-
Hoskisson, T.: Making the right assumptions : know your user and improve the reference interview (1998)
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- Abstract
- Reference librarians often make incorrect assumptions about the library knowledge of their users. These assumptions can impede the reference interview and influence the outcome of the reference transaction. Examines 7 misconceptions about users and discusses how librarians can correct them to better understand their public and improve reference service. the misconceptions discussed involve users: stating their actual information needs, knowing what sources to use, understanding library arrangement anf jargon, communicating with librarians, and caring about competency
- Date
- 14.11.1998 19:22:48
- Footnote
- Part of an issue devoted to the philosophical ideas underlying reference services
-
Helfer, D.: Rethinking reference and research (1998)
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- Abstract
- Recaps the Southern California Online User's Group workshop in Industry, CA. Presents highlights from 6 presentations. Herb White spoke about the role of computers, and Chris Ferguson and John Supra discussed the University of Southern California information services division, created from a merger of the computer and library services. Bob Kent talked about service and budget issues, citing how librarians at Lucent Technologies automated back office functions and saved the company
- Date
- 22. 2.1999 19:14:43
-
Tedd, L.A.; Yeates, R.: ¬A personalized current awareness service for library and information services staff : an overview of the NewsAgent for Libraries project (1998)
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- Abstract
- NewsAgent for Libraries is one of the projects funded by the eLib programme in the UK. Following a brief historical account of the original ideas behind the project, describes the main stages in developing the project: which aims to create a user configurable electronic news and current awareness service for library and information professionals with a mixture of content streams, including metadata. Users' interests are specified by profiles which are then matched with incoming records so that users are alerted by electronic mail of items of potential interest. Examples of creating profiles and of some of the 'input feeds' in the project are given as well as an example of the use of the Dublic Core metadata format for describing resources covered in NewsAgent
- Date
- 22. 2.1999 17:50:10
