Search (4 results, page 1 of 1)

  • × author_ss:"Radford, M.L."
  • × theme_ss:"Informationsdienstleistungen"
  1. Radford, M.L.: Approach or avoidance? : The role of nonverbal communication in the academic library user's decision to initiate a reference encounter (1998) 0.02 
    0.015395639 = product of:
  0.030791279 = sum of:
    0.01029941 = weight(_text_:information in 3050) [ClassicSimilarity], result of:
      0.01029941 = score(doc=3050,freq=2.0), product of:
        0.08850355 = queryWeight, product of:
          1.7554779 = idf(docFreq=20772, maxDocs=44218)
          0.050415643 = queryNorm
        0.116372846 = fieldWeight in 3050, product of:
          1.4142135 = tf(freq=2.0), with freq of:
            2.0 = termFreq=2.0
          1.7554779 = idf(docFreq=20772, maxDocs=44218)
          0.046875 = fieldNorm(doc=3050)
    0.02049187 = product of:
      0.04098374 = sum of:
        0.04098374 = weight(_text_:22 in 3050) [ClassicSimilarity], result of:
          0.04098374 = score(doc=3050,freq=2.0), product of:
            0.17654699 = queryWeight, product of:
              3.5018296 = idf(docFreq=3622, maxDocs=44218)
              0.050415643 = queryNorm
            0.23214069 = fieldWeight in 3050, product of:
              1.4142135 = tf(freq=2.0), with freq of:
                2.0 = termFreq=2.0
              3.5018296 = idf(docFreq=3622, maxDocs=44218)
              0.046875 = fieldNorm(doc=3050)
      0.5 = coord(1/2)
  0.5 = coord(2/4)
    Abstract
    Reports results of a naturalistic study to examine the role of non verbal communication in academic libraries. Library users with information needs face the choice of trying to find the solution themselves or asking a librarian for assistance. This decision to approach or not approach a librarian and engage in interaction was studied through use of Mehrabian's immediacy metaphor. It was hypothesized that the non verbal behaviour of the librarian is related to the user's decision to approach. Data were collected through observation and interviews from 2 academic libraries: 1 college and 1 university. The investigator observed reference interactions for 37 hours, interviewing 155 users who approached 34 librarian volunteers during this observation period. Content analysis of data resulted in the identification of 5 categories indicated by users to have been critical in their choice to approach one librarian over another: initiation; availability; familiarity; proximity; and gender. Non verbal behaviours important in users' perceptions of approachability were identified. Eye contact was the most frequently mentioned behaviour that signalled to the user that the librarian was approachable
    Date
    22. 2.1999 19:39:57
  2. Radford, M.L.: Communication theory applied to the reference encounter : an analysis of critical incidents (1996) 0.00 
    0.0034331365 = product of:
  0.013732546 = sum of:
    0.013732546 = weight(_text_:information in 6421) [ClassicSimilarity], result of:
      0.013732546 = score(doc=6421,freq=2.0), product of:
        0.08850355 = queryWeight, product of:
          1.7554779 = idf(docFreq=20772, maxDocs=44218)
          0.050415643 = queryNorm
        0.1551638 = fieldWeight in 6421, product of:
          1.4142135 = tf(freq=2.0), with freq of:
            2.0 = termFreq=2.0
          1.7554779 = idf(docFreq=20772, maxDocs=44218)
          0.0625 = fieldNorm(doc=6421)
  0.25 = coord(1/4)
    Abstract
    Using the critical incident technique, identifies dimensions of interpersonal communication perceived to be integral to success or failure in academic refernece interactions. Such dimensions include attitude, relationship quality, information, knowledge base, and approachability. Demonstrates the value of applying communication theory to study of the reference interaction. Argues for a new model of the librarian user reference interaction that recognizes the vital imprtance of relational messages
  3. Radford, M.L.: Encountering virtual users : a qualitative investigation of interpersonal communication in chat reference (2006) 0.00 
    0.0021457102 = product of:
  0.008582841 = sum of:
    0.008582841 = weight(_text_:information in 5110) [ClassicSimilarity], result of:
      0.008582841 = score(doc=5110,freq=2.0), product of:
        0.08850355 = queryWeight, product of:
          1.7554779 = idf(docFreq=20772, maxDocs=44218)
          0.050415643 = queryNorm
        0.09697737 = fieldWeight in 5110, product of:
          1.4142135 = tf(freq=2.0), with freq of:
            2.0 = termFreq=2.0
          1.7554779 = idf(docFreq=20772, maxDocs=44218)
          0.0390625 = fieldNorm(doc=5110)
  0.25 = coord(1/4)
    Source
    Journal of the American Society for Information Science and Technology. 57(2006) no.8, S.1046-1059
  4. Radford, M.L.; Connaway, L.S.; Mikitish, S.; Alpert, M.; Shah, C.; Cooke, N.A.: Shared values, new vision : collaboration and communities of practice in virtual reference and SQA (2017) 0.00 
    0.0021457102 = product of:
  0.008582841 = sum of:
    0.008582841 = weight(_text_:information in 3352) [ClassicSimilarity], result of:
      0.008582841 = score(doc=3352,freq=2.0), product of:
        0.08850355 = queryWeight, product of:
          1.7554779 = idf(docFreq=20772, maxDocs=44218)
          0.050415643 = queryNorm
        0.09697737 = fieldWeight in 3352, product of:
          1.4142135 = tf(freq=2.0), with freq of:
            2.0 = termFreq=2.0
          1.7554779 = idf(docFreq=20772, maxDocs=44218)
          0.0390625 = fieldNorm(doc=3352)
  0.25 = coord(1/4)
    Source
    Journal of the Association for Information Science and Technology. 68(2017) no.2, S.438-449

Authors

Years