Search (7 results, page 1 of 1)

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Abstract

Library information service assessment studies can help the reference librarian to form an accurate judgement on the library's structure and organization in terms of: efficiency; effectiveness; and cost/benefit ratio. These 3 assessment criteria can be applied to the following areas: staff; users; user requests; answers provided; library information service potential; and collection and documentation resources. Each of these areas yields further sub-categories for evaluation. Data collection methods depend on the end purpose of the assessment study, but may include the issue of questionnaires to librarians and users, and non invasive observation of user activities. The studies can be unpopular, as they may result in cuts in staff or services

Date

6. 4.1996 13:22:31

Footnote

Übers. des Titels: How to assess a library information service

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Abstract

In some areas of librarianship, such as cataloguing and subject classification, there are established rulebooks to guide librarians in their work. Information librarians however have no such aid; their metier is more an art than a profession, since reader queries may concern any aspect of human knowledge. After analysing hundreds of information library reader requests; G. Jahoda and colleagues have sought to formulate self-operating rules for interpreting such queries, utilising the 2 basic elements - what is 'known' and what is 'required' - contained in each request. Lists the categories into which each element breaks down. When presented in matrix form these can indicate the type of reference work to consult to resolve any reader queries

Date

6. 4.1996 13:22:31

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Abstract

An awareness exists among Italian librarians of the need for an established code of ethics for library reference services. Considers the principles that such a code should incorporate; the US Commitment to Information services, for example, affirms users' rights of access to library books and resources, regardless of content and opinions expressed. Censoship is opposed and people are not barred from library use for ethnis, social or religious reasons. An ethical code would require library staff to be impartial, give attention and respect to users, allocate time properly, and avoid prejudice. Discusses the problems of library ethics which arise when user requests relate to sensitive topics e.g. euthansia, cocaine refining

Date

6. 4.1996 13:22:31

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Abstract

Examines international library journal articles on the theme of current developments in library reference services. Some aspects discussed include: customer service implications for reference practice; countering information overload the role of the librarian; improving the quality of telephone reference services; information resources and democracy; students and the information search process; ethnicity and information seeking; building local history collections through guided autobiography; the vertical file retain or discard?

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Abstract

Describes how the small-scale public information service at Milan's Universita degli Studi Political Sciences library coped with the emergency caused by the sudden resignation of its reference librarian by drafting in on a part-time replacement basis existing library staff without previous reference desk experience. Outlines their intensive training in the information technology needed to enable them to provide the differing materials and services required by 3 classes of reader: undergraduates, graduates and postgraduates

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Abstract

Attempts to apply the most recent theories about company wide quality control to public library reference services, and in particular to librarian user interaction during the reference interview. Elements of the interaction that directly affect the quality of the service include the librarian's ability to listen, understand the user's real requirement, and offer the most precise and apt solution to the query. There are also indirect quality factors such as the range of information sources available, the librarian's query solving routine and his educational level, and familiarity with sources and search methods. Looks at the possible outcomes of the reference interview, and how user needs are satisfied

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Abstract

Describes a proposed system for helping public library users, in praticular students, in their document searches. The system would directly involve users in compiling cards that indictae the various library sources (encyclopedias, books, newspapers, magazines, etc.) from which they retrieved bibliographic data. These cards would then be used to create a search path catalogue having 2 sections: general research topics; and keywords. Subsequently the librarian would form a database from this information. Such a system would not only benefit other researchers but also help the library to plan acquisition and rationalise its document arrangements. The scheme won 3rd prize in an open competition designated 'La biblioteca desiderata' (The kind of library we want), promoted jointly by the Milan Province Cultural Office and Biblioteche Oggi