Search (81 results, page 1 of 5)

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Abstract

As the Internet adds new dimensions to the relationship between information and user, digital libraries face new challenges in managing electronic resources. Libraries and Electronic Resources: New Partnerships, New Practices, New Perspectives addresses challenges and new roles for libraries in creating innovative models of scholarly communication, establishing standards for ebook publishing, influencing consortial site licensing an a global basis, and enhancing access to digital collections.

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BK

06.00 Information und Dokumentation: Allgemeines

Classification

06.00 Information und Dokumentation: Allgemeines

Footnote

Rez. in: Audiovisual librarian 22(1996) no.2, S.130-131 ( R. Williams)

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Footnote

Rez. in Mitt. VÖB 57(2004) H.2, S.71-73 (J. Pauser):"Bei der hier zu besprechenden Arbeit handelt es sich um die Ende 2003 erfolgte Drucklegung einer juristischen Dissertation an der Universität Wien. Die Autorin zielt darauf ab, "Grundlagen, Entstehung, verschiedene Ansätze und Entwicklungstendenzen desjuristischen Information Retrieval aufzuzeigen [...], um schließlich die Qualität der wichtigsten österreichischen Rechtsdatenbanken anhand der gewonnenen Erkenntnisse messen zu können". Das gewählte Thema ist spannend und wohl für jeden Informationswissenschaftler und praktischen Juristen von Relevanz. Elektronische Datenbanken mit Rechtsinformation, seien sie nun online oder offline, revolutionieren seit geraumer Zeit die juristische Arbeit nicht nur in Österreich. Das Recherchieren mittels dieser neuen "Werkzeuge" gehört bereits standardmäßig zur Grundausbildung eines jedes Juristen. Die Kenntnis der umfassenden Möglichkeiten dieser neuen juristischen Informationsquellen beeinflusst massiv die Qualität und vor allem Schnelligkeit des juristischen Arbeitens. Vor diesem Hintergrund ist es immens wichtig, dass die juristischen Datenbanken den Bedürfnissen der Nutzer möglichst zweckmäßig entgegenkommen. Doris Liebwald definiert im ersten Teil ihrer Arbeit den Begriff "Information Retrieval" als "Repräsentation, Speicherung und Organisation von Informationen und der Zugriff auf Informationen" und versucht anschließend Bewertungskriterien für Rechtsdatenbanken aufzustellen. Hinsichtlich der Daten (Gesetze, Gerichtsentscheidungen, juristische Literatur) fordert sie "Vollständigkeit", "Aktualität" und "Authentizität"; in technischer Sicht ergeben sich "Inhaltserschließung", "Suchfunktionen/-möglichkeiten", sowie die "Benutzerfreundlichkeit der Systemoberfläche" etwa durch einfache Bedienbarkeit, Verständlichkeit, Anreicherung durch Hilfefunktionen usw. als Bewertungskriterien, Schließlich sind aus praktisch-ökonomischer Sicht noch "Kosten" und der "Support" aufgenommen.
Der Hauptteil der Studie umfasst nun fragebogenartig strukturierte Angaben zu insgesamt 18 österreichischen Rechtsinformationsdatenbanken und zwar: Das große - aber wohl nicht zu verhindern gewesene - Manko dieses Abschnittes ist nun, dass er den Stand von Frühjahr/Sommer 2002 wiedergibt und damit zum größten Teil nicht mehr aktuell ist, denn auf dem Rechtsinformationsmarkt ergaben sich in Ietzter Zeit eine Vielzahl an Änderungen durch Verlags- und Produktverschränkungen, technische Neuerungen und Neugestaltung vieler online-Datenbanken. Der Dokumentationsteil hat damit heute fast nur mehr rechtshistorischen Wert. Beispiele: Die "Arbeitsrecht CD-Rom" wurde bereits vom Markt genommen. - "jusline-pro" dürfte auch nicht mehr existieren, zumindest erscheint im Netz an dem angegebenen URL nun schon seit geraumer Zeit ein Hin weis darauf, dass das System "momentan" (sic) nicht zur Verfügung steht. - "Orac Online" und "ARD Online" wurden mittlerweile verändert und zusammengeführt. - Der Parlamentsserver (http://www.parlinkom.gv.at) hat einen umfassenden grafischen Relaunch hinter sich gebracht, der sich leider nicht zum Vorteil des Nutzers auswirkt. Zugegeben, das alte Design wirkte billig, veraltet und unschön, aber man fand schnell und zügig die "Stenographischen Protokolle" und die "Materialien". Das neue Design fällt trotzdem weit hinter die praktikablen Standards anderer europäischer Parlamente zurück. Leider wurde hier eine Chance vertan. Die Angesprochenen rechtsrelevanten Inhalte sind zwar weiterhin und in großer Menge vorhanden, doch erfordert die Suche nun ein gewisses Maß an archivarischem Fleiß. Viele Nutzer, die sich zuvor sehr leicht getan haben, hatten nach der Umstellung der Website massive Probleme. Vielleicht hätte man hier sinnvollerweise die Publikums-Website mit den allgemeinen Daten zum Parlamentvon der Datenbank-Website mit den gesetzgebungsrelevanten Daten trennen und letztere benutzerfreundlicher aufbereiten sollen. - Die RDB hat nun ein neues Content-Portal eröffnet, das mit dem alten, hier dargestellten, kaum mehr etwas gemeinsam hat. - Im RIS werden seit Anfang 2004 die Bundesgesetzblätter authentisch kundgemacht. - Die Steuerdatenbank ist nunmehr mit der SWK-Online vereinigt. Das mag hier als Hinweis genügen. Ein kurzes zehnseitiges "Ergebnis" beschließt die Studie. Hierwurde die Chance vertan, die dargestellten Datenbanken umfassender zu vergleichen und Unterschiede, Vorteile, Nutzungsmöglichkeiten, Praxisvor- und -nach teile usw. etwa mittels eines standardisierten Tests herauszuarbeiten. Die Arbeit wird ihren Wert vor allem darin entfalten, Datenbankanbieter zu einer Verbesserung ihrer Datenbanken anzuregen. Der Hinweis, dass "die dem User zur Verfügung gestellten Hilfefunktionen und Informationen als untauglich oder unzureichend zu bewerten sind" (S. 191), sollten sich wirklich alle Datenbankanbieter auf diesem Gebiet zu Herzen nehmen."

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Content

Enthält die Kapitel: BOPP, R.E.: History and varieties of reference services; SUTTON, E.D. u. L.D. HOLT: The reference interview; DALRYMPLE, P.D.: Bibliographic control, organization of information, and search strategies; KLUEGEL, K.M.: Introduction to electronic reference services; KLUEGEL, K.M.: Trends in electronic reference services: opportunities and challenges; WILSON, L.A.: Instruction as a reference service; WOODARD, B.S.: Reference staff training and development; ALLEN, B.: Evaluation of reference services; KIBBEE, J.Z.: Organization and management of reference and information services; KING, D.N. u. R.E. RUBIN: A philosophy of service; SUTTON, E.D., F.J. JACOBSON u. L.E. HOLT: Reference services for specific populations; SMITH, L.C.: Selection and evaluation of reference sources; MILLER, S.: Directories; STENSTROM, P.F.: Almanacs, yearbooks, and handbooks; BOPP, R.E.: Biographical sources; FAIRCHILD, C.A.: Dictionaries; JACOBSON, F.F.: Encyclopedias; COBB, D.A.: Geographical sources; PENKA, C.B. u. M. LANDIS: Bibliographies and library catalogs; SMITH, L.C.: Indexes and abstracts; BEKIARES, S.E. u. M. MALLORY: Government documents and statistics sources;

LCSH

Information services

Subject

Information services

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Footnote

Rez. in: JASIST 56(2005) no.11, S.1237-1238 (E. Yakel): "This book provides the profession with a cogent, thorough, and thoughtful introduction to digital reference. Janes not only provides the breadth of coverage expected in an introduction, but also depth into this important topic. Janes' approach is managerial or administrative, providing guidelines for reference work that can be applied in different settings. Janes creates a decision-making framework to help reference librarians make decisions concerning how, to what extent, and in what cases digital reference services will be delivered. In this way, Janes avoids dictating a "one-size-fits-all" model. This approach is the major strength of the book. Library administrators and heads of reference services will find the administrative approach welcome by helping them think through which digital reference policies and methods will best target core constituencies and their institutional environments. However, the book deserves a broader audience as professors will find that the book fits nicely in a general reference course. For all readers, the book is readable and engaging and also challenging and questioning. The book begins with a history of reference work, nicely positioning digital reference in this tradition and noting the changes wrought by the digital age. By doing this, the author establishes both continuity and change in reference work as well as the values surrounding this activity. These values are largely those from the library community and Support people's access to information as well as activities that support the use of information. Janes closes this chapter by noting that the continuing changes in demographics, technology, and connectivity will impact reference work in ways that are not yet imaginable. This introduction sets the tone for the rest of the book. Janes defines digital reference service as "the use of digital technologies and resources to provide direct, professional assistance to people who are seeking information, wherever and whenever they need it" (p. 29). This definition covers a lot of ground. Examples include everything from a public library answering email queries to commercial ask-an-expert services. While the primary audience is librarians, Janes continually reminds readers that many others perform reference activities an the World Wide Web. Furthermore, he cautions readers that there are larger forces shaping this activity in the world that need to acknowledged. In building a framework for decision-making, Janes outlines the types of digital reference service. This discussion covers the communieations modes, such as e-mail, chat, Web forms, etc. It also analyzes the modalities by which reference service is delivered: synchronous/ asynchronous. Using these two dimensions (communication method and synchronous/asynchronous), Janes presents the variety of contexts in which digital reference can take place and then outlines the strengths and weaknesses of each of these. This translates into a decision-making framework by which readers analyze their particular setting and then select the modes and modalities that world be most effective. This is a powerful device and demonstrates the many options (and perhaps also the obstacles) for providing digital reference service.
The discussion of modes for digital reference world be incomplete without focusing an the technologies that support this activity. E-mail, Web forms, chat, instant messaging, and videoconferencing, as well as the call center based software, are now being adapted for use in libraries. The book discusses the technologies currently available and an the horizon to support digital reference services. While these sections of the book may not age well, they will provide us with a historical glimpse of the nascent development of such tools and how they were used at the beginning of the digital reference age. True to the emphasis an decision-making, the chapter an technology includes a list of functions that reference librarians world want in software to support digital reference. While no current applications have all of these features, this list provides librarians with some ideas concerning possible features that can be prioritized to aid in a selection process. Despite the emphasis an technology, Janes contextualizes this discussion with several significant issues relating to its implementation. These include everything from infrastructure, collaborative service standards, service design, user authentication, and user expectations. The sections an collaborative service models and service design are particularly interesting since they are both in their infancy. Readers wanting an answer or the "best" design of either institutional or collaborative digital reference service will be disappointed. However, raising these considerations is important and Janes points out how crucial these issues will be as online reference service matures. User authentication in the context of reference service is especially tricky since tensions can emerge between license agreements and the range of people who may or may not be covered by these contracts querying reference librarians. Finally, no discussion of digital reference is complete without a discussion of the possibility of 24/7 reference service and the ensuing user expectations. While Janes has no answers to the dilemmas these raise, he does alert libraries providing digital reference services to some of the realities. One is that libraries will get a broader range of questions, which could impact staff time, collection development to support these questions, and necessitate either a confirmation of priorities or a reprioritization of activities. Another reality is that the users of digital reference services may never have partaken of their services before. In fact, for libraries funded to serve a particular constituency (public libraries, academic libraries) this influx of users raises questions about levels of service, funding, and policy. Finally, in keeping with the underlying theme of values that pervades the book, Janes points out the deeper issues related to technology such as increasing ability to track users an the web. While he realizes that anonymous information about those who ask reference questions world provide reference librarians with a great deal of information to hone services and better serve constituencies, he is well aware of the dangers involved in collectiog patron information in electronic form.
Given that the Web is constantly changing, Janes turns bis focus to the future of digital reference. Topics include changes in reference practice, restructuring resource utilization, and the evolving reference interview. These are crucial dimensions of digital reference practice that require attention. The most intriguing of these is the changing nature of the interaction with the patron. The majority of digital reference takes place without physical, aural, or visual eines to gauge understanding or to sense conclusion of the interaction. While Janes provides some guidelines for both digital reference interviewing and Web forms, he honestly admits that reference interviewing in the technologically mediated environment requires additional study in both the asynchronous and particularly synchronous communication modalities. As previously noted, Janes is as concerned about developing the infrastructure for digital reference, as he is about the service itself. By infrastructure, Janes means not only the technological infrastructure, but also the people and the institution. In discussing the need for institutionalization of digital reference, he discusses (re)training reference staff, staffing models, and institutionalizing the service. The section an institutionalizing the service itself is particularly strong and presents a 10-step planning process for libraries to follow as they consider developing online services. The book ends with some final thoughts and exhortations to the readers. The author, as in the rest of the book, encourages experimentation, innovation, and risk taking. These are not characteristics that are automatically associated with librarians, but these qualities are not alien to readers either. The theme of planning and the value of connecting people with information pervade this chapter. In this closing, Janes subtly tells readers that his guidelines and proposals are just that-there is no magic bullet here. But he does argue that there has been good work done and some models that can be adopted, adapted, and improved (and then hopefully shared with others). In the end, Janes leaves readers with a feeling that there is a place for library reference service in the digital realm. Furthermore, he is convinced that the knowledge and skills of reference librarians are translatable into this arena. By focusing an the institutionalization of digital reference services, Janes is trying to get libraries to better position themselves in the virtual world, beside the commercial services and the plethora of Web-based information competing for the patrons' attention."

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COMPASS

Mass media / Information sources

Series

Guides to information sources

Subject

Mass media / Information sources

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Classification

AN 97000 Allgemeines / Buch- und Bibliothekswesen, Informationswissenschaft / Informationswissenschaft / Fachliche Information und Dokumentation / Allgemeines, Wissenschaft, Hochschulwesen

Date

22. 3.2008 16:17:15

RVK

AN 97000 Allgemeines / Buch- und Bibliothekswesen, Informationswissenschaft / Informationswissenschaft / Fachliche Information und Dokumentation / Allgemeines, Wissenschaft, Hochschulwesen

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COMPASS

Information services

Footnote

Rez. in: Managing information. 4(1997) nos.1/2, S.40 (P. Gaw)

LCSH

Information services / Great Britain / Directories

Subject

Information services / Great Britain / Directories
Information services

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Footnote

Rez. in: Journal of government information 25(1998) no.1, S.82-83 (J.C. Shields)

Imprint

Washington, DC : Information Industry Association

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Date

22. 6.2000 20:28:19

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LCSH

Information technology

Subject

Information technology

Theme

Information
Information Resources Management

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LCSH

Information retrieval
Library information networks

Subject

Information retrieval
Library information networks

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Content

Update von: 'A directory of library and information software for microcomputers', Gower 1990

Footnote

Rez. in: Journal of librarianship and information science. 1993, Dec., S.212-213 (R. Templeton)

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Footnote

Rez. in: Managing information 3(1996) no.4, S.48 (Z. Woodley)

Imprint

Medford, NJ : Learned Information

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Date

13. 3.1996 21:22:40

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Date

13. 3.1996 21:22:40

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Date

3. 4.1996 15:41:22