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  • × theme_ss:"Informationsdienstleistungen"
  1. Metz, A.: Community service : a bibliography (1996) 0.10 
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    Date
    17.10.1996 14:22:33
    Type
    b
  2. Information brokers and reference services (1989) 0.10 
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    Editor
    Katz, B. u. R. Kinder
    Series
    Reference librarian; no.22
  3. Trends für Großstadtbibliotheken - Zukunft wissenschaftlicher Bibliotheken - Multi-Media und Internet (1998) 0.06 
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    Content
    Enthält u.a. die Beiträge zu den Themenbereichen 'Zukunft und Zukunftsaufgaben wissenschaftlicher Bibliotheken': EGIDY, B. von: Von der Bücherbewahranstalt zur Informationsvermittlungsstelle; FRANKEN, K.: Mittel zum Zweck; 'Öffentliche Bibliotheken in der Multimediagesellschaft': OßWALD, A.: Trends der Informationsgesellschaft und ihre Konsequenzen für die öffentlichen Bibliotheken; JOHANNSEN, R.: Auf dem Weg in die Zukunft: die Projekte Telebus und Bürgerinformationssystem. Bericht aus der Stadt Ulm; HÜTTER, B.: Online in öffentlichen Bibliotheken: Vor- und Nachteile verschiedener Online-Zugänge und -Netze; SAUER, C.-D.: u. P.S. ULRICH: Online-Dienste einer öffentlichen Bibliothek: konzeptionelle Entwicklung - Angebote - Partner; LUDWIG, E.: Online-Nutzung in einer kleinen Bibliothek: das Beispiel Hachenburg; 'Lektorieren des Internets': RÜDIGER, B.: Welche Hilfsmittel gibt es? Ein Überblick über die verschiedenen Suchdienste im Internet; DANIEL, F.: Ein Lektoratsdienst fürs Internet ist sinnlos!; VONHOF, C.: Vielleicht kein Lektoratsdienst, aber ...; BEST, H.: BINE: Ein Bericht aus der Stadtbibliothek Bremen
  4. Reference service expertise (1993) 0.06 
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    Content
    Enthält die Beiträge: STEVENS, N.: Anticipatory reference service: the way of the future?; McCRANK, L.J.: Reference expertise: paradigms, strategies and systems; WESTBROOK, L. u. S. DeDECKER: Supporting user needs and skills to minimize library anxiety: considerations for academic libraries; LaGUARDIA, C. u.a.: Learning to instruct on the job: team-teaching library skills; ROBERTSON, G.G.: Legal research and the democratic process; SLUTSKY, B.: Communicating science to the public: an address to non-science librarians; BUSH, C.B.: Finding education and training technology: a gap between ERIC and NTIS?; SLAVENS, T.P.: Sources of information for investors in the Commonwealth of Independent States (formerly: The Soviet Union); WOOD, W.: A librarian's guide to fee-based services; CHISHTI, S.H.: CD-ROM vs. online: a comparison of PsycLIT (CD-ROM) and PsycINFO (DIALOG); PILKINGTON, L.A.: A new reference resource: the interactive media center; D'ANGELO, E.: Developing a basic philosophy collection: for reference and research
    Editor
    Katz, B.
  5. ¬The future of information services (1995) 0.05 
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    Date
    1.12.1995 19:55:22
    Footnote
    Rez. in: Australian library review 13(1996) no.1, S.100-101 (D. Cowley); Library review 45(1996) no.4, S.69-70 (B. Houston)
  6. Lewe, B.: Auskunftsdienst in Öffentlichen Bibliotheken (1984) 0.04 
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  7. Dollinger, B.: Computergestützte Benutzerbefragung der UB Augsburg : Methodische Anmerkungen und Perspektiven für Online-Erhebungen (2003) 0.04 
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    Abstract
    Die Durchführung von Benutzerbefragungen gehört zum Bestandteil bibliothekarischer Arbeit. Insofern öffentliche und wissenschaftliche Bibliotheken als staatliche Einrichtungen i.d.R. auf Transferleistungen angewiesen sind, sind entsprechende Erhebungen aus legitimatorischen und professionsspezifischen Gründen unabdingbar. Die in den letzten Jahren angewachsenen Diskussionen um verstärkte Nutzerorientierung, Dienstleistungsmanagement und effektivere Ressourcenbehandlung haben noch deutlicher auf die Notwendigkeit hingewiesen, vom Benutzer oder "Kunden" und seinen Bedürfnissen ausgehend Leistungen und Arbeitsabläufe zu strukturieren (Grenzdörfler 2000). Ein Beispiel gibt die Einführung informationstechnischer Innovationen, die letztlich nur dann im bibliothekarischen Arbeitsprozess institutionalisiert werden können, wenn sie dauerhaft von denjenigen nachgefragt werden, die jeweils als relevante Nutzergruppen zu betrachten sind. Dies bezieht sich auf die inhaltliche Dimension von Erhebungen. Zu ergänzen ist, dass sich die Art und Weise, wie Daten von Nutzern erhoben werden, nicht nur an methodologischen und methodischen Standards, sondern ebenso am konkreten Alltag der Nutzer zu orientieren hat. Die Einführung von "Web-OPACS" und die Verbreitung computerbasierter Möglichkeiten der Informationsbeschaffung hat zu einer weitgehenden (allerdings nicht umfassenden) Vertrautheit der Benutzer mit dem relativ modernen Medium Computer geführt. Gleichzeitig wurden Computer- und internetgestützte Erhebungen in den Sozialwissenschaften etabliert. Bei bibliothekarischen Umfragen ist dieser Wandel noch nicht vergleichbar nachvollzogen, meist werden sog. Paper-and-pencil-Befragungen durchgeführt, also Fragebögen eingesetzt, die schriftlich auszufüllen sind (so etwa jüngst im komparativen Erhebungsprojekt nordrheinwestfälischer Universitätsbibliotheken, vgl. Follmer u.a. 2002). Dabei dürfte der in größeren Bibliotheken mittlerweile als selbstverständlich anzunehmende Umgang mit Computern für die Zukunft nahe legen, diese auch in den Erhebungsprozess einzubringen und Umfragedaten demgemäß zu eruieren. Die von der Universitätsbibliothek Augsburg unternommene Benutzerbefragung realisierte in diesem Sinne eine Online-Erhebung, der im Bereich der Methodik bibliothekarischer Umfragen exemplarischer Charakter zukommen kann.
  8. Quint, B.: Round the clock, round the world : delivering quality affordable data 24 hours a day will take us into the future (1998) 0.04 
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    Date
    22. 2.1999 18:08:25
  9. Hewins, E.T.: Information need and use studies (1990) 0.03 
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    Abstract
    Fortsetzung von: Dervin, B. u. M. Nilan in: ARIST 21(1986) S.3-33
    Type
    b
  10. Conflicts in reference services (1985) 0.03 
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    Editor
    Katz, B. u. R.A. Fraley
  11. Zander, B.: Umwelt, Wetter und Nachrichten in Btx : Darstellung und Vergleich mit anderen Medien (1992) 0.03 
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  12. Galsterer, B.: Einsatzmöglichkeiten neuer Medien in Öffentlichen Büchereien : die Bibliothek als Informations-Vermittlungsstelle (1984) 0.03 
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  13. Adams, M.S.; Judd, B.: Evaluating reference librarians : using goal analysis as a first step (1984) 0.03 
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  14. Murfin, M.E.; Wynar, L.R.: Reference service : an annotated bibliographic guide (1977) 0.03 
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  15. Norman, O.G.: ¬The reference interview : an annotated bibliography (1979) 0.03 
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  16. Reblin, B.: ¬Die Aufgaben der allgemeinen öffentlichen Bibliotheken auf dem Gebiet der Information (1965) 0.03 
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  17. Krahe, B.: Auskunftsdienst in den USA : dargestellt am Beispiel eines Lehrbuches (1971) 0.03 
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  18. Miller, W.; Gratch, B.: Making connections : computerized reference services and people (1989) 0.03 
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  19. Galsterer, B.: Eppur' si muove : Informationstechnologie und Bibliothek (1990) 0.03 
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  20. Reference services : administration and management (1982) 0.03 
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    Editor
    Katz, B. u. R.A. Fraley

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