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Nicholas, D.: Assessing information needs : tools and techniques (1996)
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Crawford, J.: Evaluation of library and information services (1996)
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Farkas-Conn, I.S.: From documentation to information science : the beginnings and early developments of the American Documentation Institute - American Society for Information Science (1990)
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Reference and information services : an introduction (1991)
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Webb, S.P.: Creating an information service (1996)
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Moore, N.; Steele, J.: Information-intensive Britain : an analysis of the policy issues (1991)
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¬The Aslib directory of information resources in the United Kingdom (1996)
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Hill, M.W.: National information policies and strategies : an overview and bibliographic survey (1994)
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Bunch, A.: ¬The basics of community information work (1993)
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Information industry directory : a comprehensive international descriptive guide to ... organizations, systems, and services involved in the production an distribution of information in electronic form (1992)
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Reference and information services : an introduction (1995)
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- Content
- Enthält die Kapitel: BOPP, R.E.: History and varieties of reference services; SUTTON, E.D. u. L.D. HOLT: The reference interview; DALRYMPLE, P.D.: Bibliographic control, organization of information, and search strategies; KLUEGEL, K.M.: Introduction to electronic reference services; KLUEGEL, K.M.: Trends in electronic reference services: opportunities and challenges; WILSON, L.A.: Instruction as a reference service; WOODARD, B.S.: Reference staff training and development; ALLEN, B.: Evaluation of reference services; KIBBEE, J.Z.: Organization and management of reference and information services; KING, D.N. u. R.E. RUBIN: A philosophy of service; SUTTON, E.D., F.J. JACOBSON u. L.E. HOLT: Reference services for specific populations; SMITH, L.C.: Selection and evaluation of reference sources; MILLER, S.: Directories; STENSTROM, P.F.: Almanacs, yearbooks, and handbooks; BOPP, R.E.: Biographical sources; FAIRCHILD, C.A.: Dictionaries; JACOBSON, F.F.: Encyclopedias; COBB, D.A.: Geographical sources; PENKA, C.B. u. M. LANDIS: Bibliographies and library catalogs; SMITH, L.C.: Indexes and abstracts; BEKIARES, S.E. u. M. MALLORY: Government documents and statistics sources;
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