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¬The reference library user : problems and solutions (1991)
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Campbell, S.; Parker, F.; Follender, S.I.: Information to hostile questions : more insights from speech act theory (1996)
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Gray, A.S.; Geraci, D.: Complex reference services : data files for social research (1995)
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Low, K.: ¬The future role of reference librarians : will it change? (1996)
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Johnson, B.E.: Crossing the line : a cataloguer goes public (1998)
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Tyckoson, D.A.: Wrong questions, wrong answers : behavioral vs. factual evaluation of reference service (1992)
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Metz, A.: Community service : a bibliography (1996)
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- Date
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Information brokers and reference services (1989)
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- Series
- Reference librarian; no.22
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Ghilardi, F.J.M.: ¬The information center of the future : the professional's role (1994)
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Curzon, S.C.: Managing the interview (1995)
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- Footnote
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International yearbook of library and information management : 2001/2002 information services in an electronic environment (2001)
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Layne, S.S.: Artists, art historians, and visual art information (1994)
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Yoo, E.-Y.; Robbins, L.S.: Understanding middle-aged women's health information seeking on the web : a theoretical approach (2008)
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Bryson, J.: Managing information services : an integrated approach (1997)
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Jennerich, E.Z.; Jennerich, E.J.: ¬The reference interview as a creative art (1997)
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Kuhlthau, C.C.: Seeking meaning : a process approach to library and information services (2003)
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Malan, C.: Personal strategies in reference work (1992)
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Bostian, R.; Robbins, A.: Effective instruction for searching CD-ROM indexes (1990)
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Rader, H.B.: Library orientation and instruction - 1993 (1994)
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Tague-Sutcliffe, J.: Measuring information : an information services perspective (1995)
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- Footnote
- Rez. in: Information processing and management. 32(1996) no.3, S.389-391 (P.B. Kantor); Journal of academic librarianship 22(1996) no.2, S.147 (T.A. Brooks); Medical reference services quarterly 15(1996) no.2, S.109-110 (C. Gluck); JASIS 47(1996) no.10, S.794-795 (R. Losee)