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Auster, E.; Lawton, S.B.: ¬The negotiation process in on-line bibliographic retrieval (1979)
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- Source
- Canadian journal of information science. 4(1979) May, S.86-98
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Slavens, T.; Horn, B.: Computer assisted instruction in education of reference librarians (1975)
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- Source
- Proceedings of the American Society for Information Science. 12(1975), S.68
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Thun, H.-P.: "At your fingertip"? : Auskunfts- und Informationsdienst bei uns noch Entwicklungsland (1970)
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- Source
- Bücherei und Bildung. 22(1970), S.63-71
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Galvin, T.J.: Case studies and case method (1970)
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- Source
- Encyclopedia of library and information science. vol.4
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Garvey, W.D.: Communication: the essence of science : facilitating information exchange among librarians, scientists, engineers and students (1979)
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Bunzel, A.: Organisation des Informationsdienstes : Darstellung der Hauptprobleme anhand in- und ausländischer Fachbeiträge sowie vergleichende Untersuchung in drei Öffentlichen Bibliotheken (1977)
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Gahl, R.: Telefon und Telex als Hilfsmittel des Informationsdienstes in Öffentlichen Bibliotheken : Analyse in- und ausländischer Fachbeiträge (1976)
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Langen, D.: Telefon und Telex als Hilfsmittel des Informationsdienstes in Öffentlichen Bibliotheken : Analyse in- und ausländischer Fachbeiträge (1976)
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-
Schmidt, D.: Telefon und Telex als Hilfsmittel des Informationsdienstes in Öffentlichen Bibliotheken : Analyse in- uns ausländischer Fachbeiträge (1976)
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-
Striegel, A.: Kommunikationsbarrieren im Auskunftsdienst : Vorstellungen in der bibliothekarischen Fachliteratur und Empfehlungen für den Auskunftsdienst in Öffentlichen Bibliotheken (1979)
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Terjung, H.: Telefon und Telex als Hilfsmittel des Informationsdienstes in Öffentlichen Bibliotheken : Analyse in- und ausländischer Fachbeiträge (1976)
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-
Lynch, M.J.: Reference interviews in public libraries (1978)
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Lynch, M.J.: Reference interviews in public libraries (1978)
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-
Informations- und Auskunftstätigkeit (1973)
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- Source
- Kommunale Bibliotheken in Schweden: ein Rationalisierungsgutachten
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Grogan, D.: More case studies in reference work (1972)
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-
Böhm, E.: Publikumsverkehr in der Bibliothek : Empfehlungen für das Kontaktverhalten zwischen Bibliothekar und Benutzer in der Bibliothek (1975/76)
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Rudolph, K.: Bewertungsmethoden für den Auskunftsdienst : kritische Sichtung der Beiträge in der deutschen und englischen Fachliteratur sowie Vorschläge zur Vereinheitlichung der Erhebungsmethoden in Öffentlichen Bibliotheken der Bundesrepublik Deutschland (1975)
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-
Standards for reference services in public libraries (1970)
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- Footnote
- Deutsche Übersetzung in: Informationszentrum Öffentliche Bibliothek II. Berlin 1973. (Bibliotheksdienst; Beih.89/90) S.81-
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Childers, T.A.; Crowley, T.: Information service in public libraries : two studies (1971)
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Knapp, S.D.: ¬The reference interview in the computer-based setting (1978)
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